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Question   Why is the Bosch PTZ camera image pointing at the wall after a power outage and how to avoid this?   Answer   After a power outage/ reboot, all PTZ cameras will get back to their zero-point (home) position. If your PTZ camera was installed looking at a wall, in case of a power outage it will return to its home position where its image is pointing at the wall.   If you want to avoid this from happening, you can configure the camera like following:   Alternative home position Some Bosch cameras have the “Alternative home position” option, available in the Configuration web page of the camera. You can set an alternative home position from there and in case of a future power outage, your PTZ camera will return to the position set by you.   Go in Configuration (1) > Camera (2) > PTZ Settings (3) > change the camera’s position (Pan, Tilt and Zoom the image) as you wish (4) > Click on the Set button Note: The “Alternative Home position” recall X Y coordinates only – not Zoom on an AUTODOME 7000 and MIC 7000 series camera.  Presets should be used to recall the camera back to the properly set position.   2. Alarm Task Editor   For Bosch cameras which don’t have the “Alternative home position” option available in the web page, you can configure your camera as following:   1. Create preset 99 when the camera is in the desired position Go in Configuration > Camera > Pre-positions and Tours > change the camera’s position (Pan, Tilt and Zoom the image) as you wish (4)> click the “+” button (5) > select 99 next to the Number field (6) > Type in the name of the pre-position > click OK (7) > Save (8) > Click Upload (9) 2. Copy the text below in the script editor box of the camera (Alarm – Alarm Task Editor): RcpCommand executeCMD :={Command("rcp.xml?command=0x09A5&type=P_OCTET&direction=WRITE&num=1&payload=0x800006262081") IP("127.0.0.1")}; OperationMode timer:= {Low(50) High(100)}; TempState(1):= timer; if(TempState(1)) then TempState(2):= true else TempState(2):= false; if(!TempState(1) && TempState(2)) then executeCMD ,TempState(1):= Stop(timer);     3. Now, after a power outage/ reboot of the camera, it will go to preset 99 as the 'home' position. ... View more

Possible causes and solution(s)   Causes   When entering in BVMS Operator Client, the camera's image is black and only Transcoding option is available for streams (no stream 1 or 2 , or image pane optimized) Desired result: See the camera's live image   Solution   Please make sure that you don't have the cameo in instant playback/ Playback mode instead of the Live view. If this is the case, click on the "Switch to Live" button from cameo:   The camera's Live image will be displayed and the stream 1 or 2 , or image pane optimized will be available: ... View more

Possible causes and solution(s)   Causes   “Error message” occurs while trying to upgrade the Firmware of VJD-7513 from firmware version 9.51 to 10.23. Configuration Manager 7.61 is used.   Solution   1. When the VJD-7513 is at firmware 9.51.0072, this might give you issues as an intermediate version should be upgraded to, before going to 10.23 or to the latest version. Therefore, you have to fill out the attached form and the Central Technical Support team can provide you with an intermediate version (FW 9.60) that is no longer available to the public. After upgrading to this version, you should be able to upgrade the Videojet to the latest FW version. Please make sure to completely fill out the form and have it signed by the installer and end customer. Please note that you can print the form for the signature, or you can provide electronic signatures (not a different font)   2. If you are still receiving the error message while you are trying to upgrade your Videojet in Configuration Manager, switch the Device access to HTTPS and try to upgrade it afterwards.   Note:  The solution is no longer needed using CM7.70. By using CM7.70, VJD7513 set to HTTPS protocol, upgrade to the FW10.40.0055 will work without issue. ... View more

Question   Where can I find the RCP documentation of Bosch camera?   Answer   The RCP documentation can be found in the Firmware .zip file on the product page. Example: AUTODOME inteox 7000i - 2MP product page > go to Downloads > select Software  Download the .zip file and open the RCP documentation from there: ... View more

Question   Is it possible to request a raw video from a Bosch camera?   Answer   It is possible to request a single uncompressed (raw) frame via the web interface of the camera.  http://cam_ip_addr/snap.yuv It is not possible to get a raw video stream, because this requires a lot of bandwidth and will overload the camera. ... View more