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Intelligent Insights support controlling Bosch IP cameras by Common Gateway Interface (CGI) commands over HTTP or HTTPS when a threshold of the area fill level, area fill level traffic light or occupancy use case is reached. Follow the step-by-step guide below and find how you can to setup the threshold actions in Intelligent Insights.   Step-by-step guide   Enable the threshold action by selecting the checkbox Click on the threshold level that you want to trigger the action with Specify the complete URL of the command that is sent when the fill level of the area is above the warning value set Type the user name and password of the camera / 3rd party device General notes: Make sure  that "Basic authentication" is enabled in the camera security settings. Also cameras that are not added to Intelligent Insights can be used to send the CGI commands. There is no check if the camera exists in the configuration or not. The feature just sends the configured command to the configured camera IP address. Restful API call responses are not further processed. When using the CGI commands with Bosch cameras, the XML return message, when controlling, is not further processed.   Controlling Bosch IP devices by threshold actions: Bosch IP video products can be controlled and managed using an enhanced version of Remote Control Protocol. This protocol defines commands and messages that allow to control the device, such as controlling a relay or moving the camera to a preposition.  The command structure of RCP+ must be translated into parameters and values handed over to the unit’s XML-based CGI interpreter as a query string. Using HTTP as transportation protocol, for example with a web browser, an URL may look like:   HTTP://160.10.0.1/rcp.xml?<<query_string>> Example where 10.120.22.214 is the IP address of a selected camera: For activating a camera relay by Alarm, add URL: http://10.120.22.214/rcp.xml? command=0x01c1&type=F_FLAG&direction=WRITE&num=1&payload=0x01 For deactivation a camera relay by Normal, add URL: http://10.120.22.214/rcp.xml? command=0x01c1&type=F_FLAG&direction=WRITE&num=1&payload=0x00 Detailed information can be found here. External signaling units can be connected to the Bosch camera relay, for example, to start a voice message or turn on lights.   Controlling 3rd party devices by threshold actions: Next to controlling Bosch IP Camera devices it is also possible to send RESTFUL API Get calls to 3rd party devices. In the version 1.0 of Intelligent Insights only RESTFUL GET commands are supported. If the 3rd party device allows to control the device by GET commands, this functionality allows to control 3rd party devices. Note: Restful API calls can be send to devices that support basic authentication via https basic authentication via http Only restful API GET commands are supported in Version 1.0 ... View more

Question   "How can I add an NVR in BVMS Viewer via DNS?" This question of our clients is more and more often encountered by the Central Support team. Below you will find the answer and recommendations of our experts.   Answer   If you tried before connecting your DIVAR to BVMS Viewer with its domain name (DNS), you most likely received the message "The network address is invalid" ⚠️ Please note that BVMS Viewer is a viewing solution. In BVMS Viewer you can only add cameras and recorders with their IP address, not with a DNS name. If you want to access the Divar network outside your own network, you can do this in the following ways: Via web browser (internet explorer or google chrome with plugin) Via Divar Mobile Viewer App (on iOS and Android devices) → How to remotely connect to DIVAR Network or Hybrid via Divar Mobile Viewer App? Important: For these two options you must set up a VPN connection with your home network and then use BVMS viewer, whereby the recorder is added with its local IP address to BVMS.   The recommendation of our experts is to use Bosch Remote Portal where Divar Hybrid/ Network is supported by this platform. Bosch remote portal is a DNS solution for Public IP. But unfortunately they cannot be used together, as it was not intended.   Remote Portal provides Remote Connect Lite service for Divar Hybrid/ Network which means: Remote Portal provides a fix domain name to access the Divar Hybrid/Network remotely from Web Service (Google Chrome Plug-in) and Divar Mobile Viewer App. This URL cannot be used with BVMS client Remote Portal provides Remote Alert Notification by e-mail when the Divar Hybrid/ Network gets unavailable (disconnected).   The following articles can help you with some information about setting up your device for remote access: How to configure DIP 2000/5000 to be accessed by the Video Security App via Bosch Remote Portal? How to configure Remote Portal to access your Bosch camera through Video Security App?   ... View more

  Question:   What is the domain name used to connect the DIVAR to the Remote Portal?   Answer:   Make sure the recorder is connected to the internet, before you configure the DDNS service. Use these steps to configure DDNS: 1. Select the ‘Enable’ box. 2. Select DDNS provider(s) from the drop-down menu. More DDNS types can be used at the same time; you only need to select the required type. These providers are supported: Bosch remote portal NO-IP DDNS Dyndns DDNS   If you select Bosch remote portal: 1. Fill in the details for the unique Domain name you want to use. Your domain name is a subdomain below boschremoteconnect.com. If the device is correctly connected to the internet, the dropdown box shows the available subdomain name (e.g. boschremoteconnect.com) 2. Fill in a valid email address in the <Account> box and a correct password. Your account is your email address. – If you already have an account, use the information from this account. – If you create a new account, you must choose a new password. Use a strong password! Confirm the password in the next field. 3. Select the ‘I agree to … ‘ boxes after you read and approved the terms and conditions and privacy statement. 4. Click <Apply> to register your domain name 5. You can use your domain name immediately. If you created a new account, you must confirm your DDNS registration by clicking the validation link in the email you receive. After registration, you can manage your DDNS accounts on https://remote.boschsecurity.com   If you select another DDNS provider: 1. Fill in the details for the Domain as assigned by the provider. 2. Fill in your user name and password. 3. In the "Interval" box, fill in the interval time between the updates of your IP address to the DDNS provider How to remotely connect to DIVAR Network or Hybrid via Divar Mobile Viewer App? ... View more

Question   What does "status 9" mean on the MIC IP ultra 7100i │ MIC IP starlight 7100i camera's web page ?   Answer   For certain conditions, MIC cameras will display status codes on the video image.   "STATUS 9" means that the camera has been subjected to high shock. Mechanical damage to the camera may exist. Recommended action: 1. Verify the integrity of the mechanical parts such as the arms and the pan body. 2. Verify the integrity/tightness of the external fasteners. Tighten where necessary. 3. If obvious damage is present, stop using the camera and contact the nearest Bosch Security Systems Service Center. 4. If no damage is evident, power the camera off and then on, and then evaluate operational performance. If the camera does not operate as expected, contact the nearest Bosch Security Systems Service Center.   Please refer to this document (page 77) where you can identify other status codes displayed on the OSD, their descriptions, and the recommended action to resolve the condition. ... View more

Question   What does mean the blinking play button near the yellow exclamation icon?   Answer   Various overlays in the video image provide important status information. The blinking play button near yellow exclamation icon provides you the following information:  Decoding error: The frame might show artifacts due to decoding errors.   You may encounter other blinking icons on the video image. Please refer to the following document, page 58, where you will find the explanation for all icons that that may appear on the screen. ... View more