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Possible causes and solution(s)   Symptoms   During the authentication process with Bosch cameras to a RADIUS server, the event “5400 Authentication failed” occurs. Even that the certificates were generated, uploaded to camera, uploaded to server, in the authentication process in the last step, this message is displayed.   Solution   To be able to make the dot1.x work with the certificate, you have to modify the Certificate: the Enhanced Key Usage to only “Client Authentication” and add a Subject Alternative Name: your EAP identity note: According to RFC5216 the EAP-TLS Identity must be identical to the 'subjectAltName' field in the certificate Then, the Bosch camera should authenticate via 802.1x  Nice to know: How to setup Certificate based authentication with Bosch?  How to create CA signed certificates for cameras and distribute CA certificate in large systems    If the above recommendation doesn’t solve the failure, please provide the Central Technical Support team with the following: Wire-shark from port mirror where camera gets connected to First start the capture before plugin the camera to the switch Gather all used certificates + passwords if needed Camera Config file (pull at time off other logs) + passwords for service and loading Camera maintenance log Network diagram Configuration/settings + used certificates of authenticating server Install on the Wireshark PC a syslog server and configure printouts: syslog_dbg; eapol; ssl; this way the syslog server starts automatically collecting when camera gets connected to the switch and is in sync with the matching WireShark Are there other cameras that work with EAP-TLS? If yes, please let us know the model of the other camera that are working with these certificates. a screenshot showing the client and server certificates and its usage that has been assigned. Similar with: ... View more

Question   What to do to improve the image quality with backlight in the scene (FLEXIDOME IP starlight 5000i)?   Answer    Info Please note that this recommendation might help, but cannot guarantee the high quality of the image. It depends on the camera FoV and the environment where the camera is installed.   1. It would be recommended to change the sensor mode to HDR mode:   2. Set the High dynamic range to “Extreme” Note that the High dynamic range will not be visible in the Enhance menu if the HDR is not activated from the Installer Menu > Sensor mode   3. Next, change ALC mode and lower the ALC level   4. During optimizing the HDR, please also consider the slider called "ALC-Average vs. peak". Choose this slider above lowering "brightness" or "ALC level" to achieve a better overall HDR image   As part of the improvement actions to solve the focus problems, in Firmware 7.82.0028 the auto-focus has been improved to better adapt to lens characteristics Release note: https://downloadstore.boschsecurity.com/FILES/Bosch_Releaseletter_CPP7.3_FW_7.82.0028_FD5000i.pdf Firmware 7.82.0028: https://downloadstore.boschsecurity.com/FILES/CPP7.3_FW_7.82.0028_FD5000i.fw    Check the latest FW available for CPP7.3 cameras on the Download Area webpage.    Nice to know: Difference between WDR - HDR - HDRX ... View more

Question   What's New in Video Security 3.5 for Windows, Android and iOS?   Answer   Welcome to the 3.5 release of Video Security for Windows, Android and iOS. There are new features in this release, some of the highlights include:   New Features   Event clip playback for Alarm Management events   Scaling of Alarm Management event snapshots in case of window resizing Filter option for Alarm Management events Preparation of Company ID login for Alarm Management accounts   Changes / Bug Fixes Improved account login dialogue Added support for Apple silicon Mac platform (iOS) ... View more

Question   Why is the error code 210188 showing up during the BVMS license activation process?   Answer   This might be caused due to the PC from which the Remote Portal file (https://remote.boschsecurity.com/) was downloaded, it was in a different time zone than the BVMS server. Please configure the same time zone on the PC, download the Remote Portal activation file again and then you will be able to load it into Config Client and license the system. ... View more

Question   Why does the MIC IP starlight 7100i display green tint in the image (mercury vapor lighting)?   Answer   Mercury vapor lights are banned in many countries. There are a variety of phosphor coatings used by different lighting brands resulting in different color temperatures. Due to the fact that mercury vapor light is not commonly used & low demand globally, Bosch will not optimize the white balance for the camera under such lighting source. ... View more