Critical Communications: Dispatch

Question How do I set up 223 Series Adapter Panels to control Vertex Standard VX-5500 Series Radios?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I set up Relm GMH Radios to IP-223 Adapter Panels?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How can I set up IP-223 Series Adapter Panels to control Motorola MOTOTRBO Mobile Radios without MTRBi?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I Create Cross Band Repeaters or Extended Radio Coverage Using IP-223s?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I setup an IP-223 to control Kenwood TK-x80, -x90, -x150, -x180 and TK-5x10 radios?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question Customers have been experiencing an issue with NENA RX audio after they've updated C-Soft and their HB4 to a higher version of firmware.   Answer To fix this issue you need to add a NENA volume control to your C-Soft design.   Open your C-Soft design in C-Soft designer. Right click on a empty space in your csoft design. Click on Add UI Vol. Control Right click on the volume button that you just created and click on properties. On the UI Element Function drop down window, select Volume-NENA. Now Click on the Vol. Control Tab. Make sure the Maximum gain is set to 12dB. Click on ok. Save your C-Soft Design. Now Run C-Soft and test your NENA audio. You now can control how loud your NENA audio is.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question I can't hear NENA RX audio in my headset, why?   Answer To fix this issue you need to add a NENA volume control to your C-Soft design: Open your C-Soft design in C-Soft designer. Right click on a empty space in your csoft design. Click on Add UI Vol. Control Right click on the volume button that you just created and click on properties. On the UI Element Function drop down window, select Volume-NENA. Now Click on the Vol. Control Tab. Make sure the Maximum gain is set to 12dB. Click on ok. Save your C-Soft Design. Now Run C-Soft and test your NENA audio. You now can control how loud your NENA audio is.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I change Zones/Channels on a Kenwood radio with Telex Dispatch products?   Answer The Telex Consoles do not have the ability to directly change zones on a radio, this would be done in either the IP-223 or IP-224. The frequency you select on the console would correspond to the F-Tone on the Per Line Setup page in the IP-223/4. In that same section look at the far right hand side and you will see two columns labeled System and Channel. The System column is the zone that you want the radio to change to when the console selects that channel. In turn the IP-223/4 will also change to that channel in that zone. So in practice let’s say the IP-223/4 has F1, F2, F3 set to zones 1,2,and 3 for the channels 1,2,3 respectfully: Now if this is submitted and saved to eeprom, the IP-223/4 will now change channels to zone 1 channel 1 when the IP-2002 selects F1. If the console selects F2 then the radio will change to zone 2 channel 2. If the console selects F3 then the radio will change to zone 3 channel 3.         © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How can I better understand IP-223 jumper settings?   Answer IP-223 jumper settings allow a great deal of flexibility in regards to the range of uses for the device.  Correct jumper settings are critical to every application.  Although many Telex application notes specify the required jumper settings for certain types of radio models, some radios are not covered and the technician must determine which settings are correct for their particular application. Explanations on the purpose of the settings are expanded upon here to assist in determining the best configuration.  Refer to the jumper chart in the IP-223 manual to idenfity specific jumper numbers based on the PCB revision.  2 Wire vs. 4 Wire Four wire mode consists of two pairs of conductors, one for TX, one for RX.  In the 2 wire form, the TX and RX signals are summed onto the same wire pair, which conserves resources but can also create problems in certain circumstances, and is generally more difficult to obtain a stable alignment with.  4 wire mode generally produces better quality audio than 2 wire mode. Balanced vs. Single Ended Locally controlled mobile radios are typically high impedance, single ended input and output lines.  Single ended refers to an unbalanced signal pair, in which one conductor is grounded and the other carries the AC signal above ground potential.  Radio audio impedances are generally considerably higher than 600 ohms, and may be 10K or greater.  Balanced audio refers to two conductors that provide forward and return paths, neither of which is referenced to ground.  Check specifications on your radio to determine which mode of connection is applicable. RX Input Impedance RX impedance may be 8 ohms, 600 ohms, or 10K ohms, depending on the source used.  A connection to a speaker for example would be 8 ohms.  Again, check the radio specifications to confirm the optimal value to be used. TX Output The transmit output level range has two options:  High or Low.  High is the most common value, but low may be required in certain systems requiring lower output levels.  Digital I/O Pull Up Voltage This jumper determines the pull up voltage for BCD (Binary Coded Decimal) channel steering bit lines.  It may be set for +5 volts, or floating (jumper set to hang on center pin).  This setting is determined by the radio requirements.  This jumper is only applicable to radios requiring BCD control. J23 This jumper needs to stay in the "B" position.  (It is intended for a future feature in the IP-223)           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I set up M/A COM ORION, J725M and M7100 Mobile Radios to 223 Series Adapter Panels?   Answer See attached         © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I set up a bridge between TETRA networks utilizing IP-223s and MuLogic DSL-2084 Ethernet Modems as the bridging elements over twisted pair cable?   Answer See attached         © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I set up Motorola Radius, M10, M100, M120, M130, M200, GM300, SM50, SM120, and Maxtrac 100 and 300 Series Radio to IP-223 Remote Adapter Panel?   Answer See attached           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question The PTT button will stick on the desk microphone, is there a fix we can do in the field?   Answer First remove base plate and two screws on front of mic that hold the PTT assembly in place. Remove PTT assy. and carefully pry black cover from metal PTT assy. plate. The red plastic PTT button has one tab that extends out on each side. Using a knife or flat cutters remove both tabs. Reassemble unit and now the mic will not lock into the PTT condition.               © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I reload the ADHB-4 device drivers? What do I do when I see an exclamation point on the ADHB-4 in the device manager?   Answer This document was written for ones that have knowledge of PC's and how to use them. If you feel uncomfortable performing any of these tasks please call us at 1-800-898-6723 or your local I.T. Professional. To reinstall the driver you will need to have at least C-Soft version 5.400 installed on your PC. 1. Unplug the ADHB-4 USB cable. 2. Go into the Device Manager and uninstall the ADHB-4 driver (listed under Universal Serial Bus Controllers) 3. Restart the PC. 4. Go back into the Device Manager and see if the ADHB-4 driver is present. If not then continue. 5. Plug the ADHB-4 USB cable back into the PC. 6. The PC should have seen the ADHB-4 and installed it. If there is an exclamation point that popped up then please continue. 7. Right click on the ADHB-4 with the exclamation point. 8. Click on Update Drivers. 9. Click on Browse. 10. Navigate to C:\Program Files\Telex Communications\C-Soft\usb_drivers\Winusb_vista-7\ 11. Click on Next 12. Now the PC should have found the driver. The ADHB-4 should now be reinstalled and the ADHB-4 should be working properly. If you have questions feel free to contact us at 800-898-6723 or email us at telexdispatchtechsupport@us.bosch.com             © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How do I fix the ! in the device manager for my NR-V2? I have a missing driver for my NR-V2 where can I find it? PCI error in my NR-V2?   Answer The NR-V2 will have that error on it due to the onboard sound card. We purposely did not install the drivers for the onboard sound for the NR-V2. If we did that it would disable the sound card that we installed in the pc. This error will not cause any problems in the operation of the computer.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question What files will I need backed up to fully restore Network Recorder?   Answer The locations that you need to backup will be listed as follows. All files in these directories need to be backed up. C:\Program Files\Telex Communications\Telex Network Recorder\DataFiles C:\Program Files\MySQL\MySQL Server 4.1 C:\Program Files\MySQL\MySQL Server 5.0 C:\TL Recorder Files E:\MySQL Server 4.1 E:\MySQL Server 5.0 E:\TL Recorder Files NOTE: You may not have some directories listed above, this is nothing to worry about.  This document covers our older NR and the newer NR-V2.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question How are IP-223s interfaced with Tone Controlled Radios?   Answer In 2 wire mode the wires are connected to the DB-25 connector at pins 13 and 25. In 4 wire mode the TX pair is connected to DB-25 pins 13 and 25, and the RX pair is connected to pins 12 and 24. The corresponding radio connections will be specified by the manufacturer. Some models have built in tone remote adapter boards, and some may require a tone remote adapter board between the IP-223 and the radio.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question Why am I not getting RX audio into my C-Soft console?   Answer Look at the following items: Check to make sure that your Multicast address and Port numbers match in the C-Soft design and the IP-223/4 configurations. Now try a crossover cable from the IP-223/4 to the C-Soft PC. If this is still not working then the firewall in the PC could be causing an issue. To turn off the firewall in the PC do the following steps: 1. Go to the control pannel. 2. Change the View by: catagory to small icons. 3. Open Windows Firewall. 4. Click on "Turn Windows Firewall on or off" link. 5. Put the dot on "Turn off Windows Firewall (not recommended)" 6. Do this for each network location. 7. Click on ok. 8. Close out of the firewall window. 9. You should be back where you were before we opened the control pannel. Now try to get RX audio into the console. It should be working now.           © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question Why does RX Block not work in C-Soft?   Answer In order to function, RX block requires that per-line mute buttons be present on all lines assigned to have RX block.             © Copyright Bosch Security Systems All rights reserved. Text, images, graphics, sound, animations and videos as well as the arrangement of the same in Bosch offline knowledgebase (help file) are protected by copyright and other intellectual property rights. The content of these offline knowledgebase may not be copied, disseminated, altered or made accessible to third parties for commercial purposes. Some Bosch web sites may also contain text, images, graphics, sound, animations and videos subject to third party copyrights. Warranty Note This information is provided by Bosch Security Systems ''AS IS'' and without warranty of any kind, expressed or implied, including (but not limited to) any implied warranties of merchantability, fitness for any particular purpose or non-infringement. While the information provided in believed to be accurate, it may include errors or inaccuracies. Bosch Security Systems will not be liable for any damages of any kind arising from use of this tool, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.  

Question Is Telex Printwise is still supported?   Answer Telex Printwise is no longer supported, Please contact the following: Rimage Corp Tech Support: 1-800-553-8312 http://www.rimage.com/