This article describes the use of the AECT utility within the AMS installation folder, that will check your PC specs to see if AMS can be installed. This is only a "guide" as to the recommended specs for installing AMS.
When trying to access the Access Easy Controller via Microsoft Edge, Chrome or other web browsers, you may get an error, "the connection for this site is not secure", which prevents you from connecting to the AEC.
When logging to Access Management System (AMS), Visitor Management receive an error “Access Denied”.
One possible cause is the user missing a “User profile”, or the User Profile doesn’t have execute rights for Visitor Management.
One possible solution would be the following:
Verify the user has a User Profile assigned.
In AMS go to Configuration -> Operators and Workstations –> User rights
Go to User Profiles, make sure to assign a profile if there is none.
Verify the Profile has execute rights for Visitor Management.
Go to User Profiles, make sure the user profile assigned has provisioned the execution rights for Visitor Management. This rights may vary according to the user.
Note : The user and password to log in to Visitor Management are set under the “User account” tab.
Disclaimer: this guide is intended for Windows advanced users. Knowledge on Windows registry and batch files is highly recommended.
If you don’t have knowledge on modifying the Windows registry, do not continue as any mistake can damage the operating system.
This document consists of three parts:
Import or create a certificate to the RPS computer
Enable Https and configure the certificate binding
Import the certificate into AMS server
Very often, it is easier to troubleshoot most AMS problems when logging is enabled. By default, this option is disabled in AMS. These steps will detail how to enable logging for AMS.
Log into the AMS server or client with administrative privileges
2 Click on the “Configuration” option\
3 Next select the “Options” selection
4 Select the “Debug logfiles” option
5 Now check the “DMS, Terminal and MAC name” under the (Technicians) column.
Leave the options under the (Support) column Unchecked unless specifically directed to.
6 In order for the logs to be available, the AMS server PC will need to be rebooted
7 After the AMS server is rebooted, reproduce the issue and it should now be listed in the log files for engineering to evaluate.
The log files are typically located in the C:\ProgramData\Bosch\Sicherheitssysteme\Access Management System\Logs