When logging to Access Management System (AMS), Visitor Management receive an error “Access Denied”.
One possible cause is the user missing a “User profile”, or the User Profile doesn’t have execute rights for Visitor Management.
One possible solution would be the following:
Verify the user has a User Profile assigned.
In AMS go to Configuration -> Operators and Workstations –> User rights
Go to User Profiles, make sure to assign a profile if there is none.
Verify the Profile has execute rights for Visitor Management.
Go to User Profiles, make sure the user profile assigned has provisioned the execution rights for Visitor Management. This rights may vary according to the user.
Note : The user and password to log in to Visitor Management are set under the “User account” tab.
One thing that can cause the Identity Server error is the "certificates" not being updated during the installation process. This error can happen on the server or the client.
For a possible resolution to the issue, follow the steps below:
On the AMS server navigate to C:\Program Files (x86)\Bosch Sicherheitssysteme\Access Management System\Certificates folder. Right click on the AccessCertificateTool.exe and select "run as administrator".
The following should come up:
Click in the output folder section and another window should come up with "save as" option. Leave everything default and select the save option:
Next select the "Generate" option. When it is completed you should see a screen similar to the one below. Select restart and then test visitor management on the server and/or the client again.
When trying to access the Access Easy Controller via Microsoft Edge, Chrome or other web browsers, you may get an error, "the connection for this site is not secure", which prevents you from connecting to the AEC.
An HTTP 500 error is an Internal Server Error. The root cause of the issue in this case is that there is not enough space left in the AEMC storage.
There is a setting in the AEMC/Allplex system to overcome the insufficient space problem. The user will have to configure the following setting in the server setup --> housekeeping section. You will need to define the number of days to keep the database. The default value is unlimited.
Log into the AEMC/Allplex and select "Server setup" from the options on the left.
Then select "Housekeeping" from the options on the top.
Housekeeping allows the user to manage the Activity Log and Audit Log in the system. User can delete the unwanted logs that are no longer required manually as well as to specify the number of days of the logs to be kept in the system and the system will store the logs of only the most recent specified number of days in the system.
How to Use the Auto Housekeep?
Choose the number of days of both the Activity Log and Audit Log to be kept in the system.
User are given a choice of 30, 60, 90 and 120 days. For example, if user chooses 30 days, the system will automatically delete the Activity and Audit Logs from the system if they are more than 30 days from today's date. User can also choose unlimited, which means the system will not delete the logs from the system.
2. Click on the floppy disk button to save the settings.