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For DIVAR IP AIO systems an easy-to-use web browser-based "light client" has been implemented into the local VRM Monitor web page for live view and playback purpose. It is usable only for VRM attached cameras, no live only or local storage cameras are supported. Note: There is no PTZ control function provided by the web-page, please use another client for PTZ control. New Live and Playback page within the VRM Monitor in VRM >=4.10.x:   Step-by-step guide   Can be done by command line during installation or later by changing a registry key. The BVMS Setup can change the behavior of displaying the live/replay page on the VRM Monitor. No additional dialog or checkbox is available within the BVMS 12.0 setup but an additional property was introduced. New property for the BVMS setup "HIDELIVEREPLAYPAGE": Property 'HIDELIVEREPLAYPAGE' can be specified by command line:                - The property can only have the valid value of '1'. Value '1' means live/replay page is hidden. Other values will be ignored.                - Setup command line example: BVMS_Setup.exe /v"HIDELIVEREPLAYPAGE=1"                - The property will only have an effect if VRM or SEC_VRM is selected as a feature.                - If "HIDELIVEREPLAYPAGE=1" is specified, the property value '1' will be written to the registry key HKLM/SOFTWARE/WOW6432NODE/Bosch/VRM, HideLiveReplayPage (DWORD) as specified in the VRM setup                - When not specified or a different value than '1' is given, no registry key will be written and the live/replay page is visible.                - Updating BVMS without the property, the previous setting remains unchanged (if the value was "0", the key will be deleted)                - Updating BVMS with the property set, will change the setting accordingly. The new registry setup component will be located under the VRM setup, so it will only affect systems where the VRM is installed by the BVMS setup (VRM feature selected)                 - Removal (uninstallation) of VRM or BVMS will also remove the registry key Note: In case the HideLiveReplayPage (DWORD) is not in HKLM/SOFTWARE/WOW6432NODE/Bosch/VRM, you can create it by right clicking in the VRM registry key > select New > select DWORD (32-bit) Value > type in "HideLiveReplayPage" and set value to 0 or 1 (as you wish) Other command line options are described in the BVMS deployment guide  Bosch Knowledge base community: BVMS Deployment guide ... View more

Possible causes and solution(s)   Causes   System overview: BVMS 11.0 VRM 4.00 Netapp 11.70.R2   Also, the behavior explained below was encountered in: BVMS: 10.01 VRM: 3.82.0057 Netapp: 11.60.2   Netapp DSA E2800 single controllers are disconnecting for a short period of time. This is sometimes regular once an hour and even in shorter cycles. The cameras aren’t recording during the disconnection period. The ping from the VRM and BVMS server runs without problems on management port and iSCSI.   Solution   ✔️  Activate the flow control on the management port from the switch. Useful: What should I check first if Channel 5 & 6 of DSA E2800 are showing as disconnected? How to configure iSCSI ports of DSA E2800 dual or single controller & configure it in BVMS CC?   According to the NetApp KB, the default management port IP addresses for each controller is shown below: Default IP addresses for all platforms except EF600 running 11.60 or earlier: Management Port Controller A Controller B Subnet Mask 1 192.168.128.101 192.168.128.102 255.255.255.0 2 192.168.129.101 192.168.129.102     Note: Default IP addresses are in the form 192.168.XXX.10Y, where:     XXX = 128 is the first port and 129 is the second port on a controller.     Y      = 1 is for controller A and 2 is for controller B.   Default IP addresses for all platforms running 11.60.2 and later, or EF600 running 11.60 or later: Management Port Controller A Controller B Subnet Mask 1 169.254.128.101 169.254.128.102 255.255.0.0 2 169.254.129.101 169.254.129.102     Note: Default IP addresses are in the form 169.254.XXX.10Y, where:     XXX = 128 is the first port and 129 is the second port on a controller.     Y      = 1 is for controller A and 2 is for controller B. 🛈  Note Port 2 on the controllers is reserved for Customer Support use only. It should not be used unless explicitly instructed and the default network settings of DHCP enabled should not be changed. ... View more

Question   Can I create an Intelligent Insights report containing hourly data for every day?   Answer   When collecting data from a long period of time, the report does not contain hourly time stamps. It only shows monthly data. The granularity of the report changes as the period of the report is set. Meaning that for a longer period, the granularity gets higher. If you wish to generate hourly reports, you can do so by selecting a period no longer than 4 days at a time.   At the moment, this is the only available option that may be used to generate reports containing hourly data. You can also refer to pages 23-24, 3. Report Function of the following Intelligent Insights White Paper and see available report options.  * Note: Depending on the use case type, some granularities are not available     ... View more

Question   What to do if my colleague in the same company claimed a license with a wrong Remote Portal account?   Answer   You can consider adding a second user to the same remote ID account. ·       Where can I find my Bosch Remote Portal ID? If he will add a new user as administrator, and that user will accept the invitation, the user with the right Remote Portal account should be able to see and activate the license.   Additional (useful) → find the Company Remote ID:    Nice to know: Remote System Management licensing   ⚠️ If you still want to completely change the account where the Software Order ID was initially claimed and if nothing was activated from it in the Remote Portal account where it was claimed, the Central Technical Support Team can help you to un-claim it (software order ID migration)   ... View more

Possible causes and solution(s)   System overview: BVMS ONVIF camera added in VSG Also, there are other Bosch cameras added in BVMS One machine is connected to the video server   Causes   By accessing Operator Client from the machine connected to the video server, after an unspecified amount of time or when opening other Bosch cameras, the Live image of the ONVIF camera stays black. This also happens when opening in full screen any camera and reopen the stream of the VSG camera → its image is black. Regular Bosch network cameras don’t have this behavior on the system.   Solution   Activate the option of grabbing the stream from the VSG and not directly from the camera → under the Workstation Settings (in Configuration Client) > Save & Activate   If the recommendation above didn't solve the black image of the camera, please also consult the articles below: ONVIF cameras in BVMS: live and playback issues - Ticket Requirements How to collect VSG memory dump in case application crashes? Which is the VSG preparation to support ONVIF Profile T in BVMS v10.0 and higher? Fix black image of the camera connected to a VIDEOJET decoder ... View more