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When using Bosch plugins inside Milestone XProtect, you might run into issues with the Metadata stream.   Possible causes and solution(s)   Symptoms Enhanced Metadata Plugin The Bosch metadata rendering is not happening No object classification is shown Forensic Search Plugin Search always bails out at the same point in time or does not show results at all Causes Due to a bug in the Milestone Driver (up to device pack 12.7) the Bosch binary metadata stream is incompletely stored.   Solution An easy workaround in this scenario is to change the Metadata streaming mode in XProtect from Bosch binary to 'Bosch binary & Onvif'. This can be set in the Metadata settings in the Milestone Management Client. A final fix needs to come from Milestone with a Device Pack update.   ... View more

  Possible causes and solution(s)   Symptoms   Error Code 49: Invalid Credentials when trying to login to LSA management software LSA fully supports English OS only.   Causes   The problem is caused by the fact that the credentials check is based on the English language, so when the Operating System is set to another language than English, the program has an issue with starting up and throws out the error code 49 Invalid Credentials.   Solution   To be able to use the LSA app in a non-English OS, the LSA configuration file needs to be edited. Follow these steps: Stop the LSAService in Windows Services  Edit the LSA config file (LSA.conf)  C:\Program Files(x86)\LSI\LSIStroageAuthority\conf\LSA.conf Check the following command: full_access_groups = Administrators  Depending on the language, this must be adjusted here:  French = full_access_groups = Administrateurs German = full_access_groups = Administratoren Spanish = full_access_groups = Administradores Russian = full_access_groups = Администраторы or Administratory   As soon as you have carried out point 3 and saved it, you must restart the LSAService. After following these steps, you should be able to log back in without any problems. Source:https://www.thomaskrenn.com/de/wiki/LSI_Storage_Authority_Error_Code_49_Invalid_Credentials ... View more

Question   What does mean each color on the Playback timeline in BVMS Operator Client?   Answer   Colored timeline: Depict the different types of recording in the timeline with colors. Supported for all VRM managed devices, DIVAR AN, Network, Hybrid devices, Enterprise environment. By default, it is disabled: can be enabled in the options dialog of BVMS Operator Client. It is stored as a user setting, so different users have to enable it individually (no permission on UG level).   Explanation of the screen shot: •Camera 4000 IR: Alarm Recording, trigger forwarded by BVMS MS (pre and post alarming is shown green) •Camera 5000i IR: Alarm Recording, trigger forwarded by BVMS MS + on top by own camera IVA triggers (Motion Alarm) •Red: Alarm recording (trigger forwarded by BVMS Management Server (MS) •Yellow: Motion alarm recording (All recoding's triggered by own camera IVA or camera Inputs) •Green: Continuous recording •Green: Pre-alarm and post-alarm recording ... View more

Question   How can I return on the kiosk mode from System Manager (DIVAR IP 6000 AIO)?   Answer   By pressing ALT+TAB will switch from DIVAR IP System Manager to kiosk mode, without the need of restarting the unit.   ... View more

Question   What is the material from which the Surface Mount Box of the NBE-5503-AL is made of?   Answer   As it is mentioned in the product datasheet at System Overview, the complete camera and back box are made of Aluminum.   ... View more