DIVAR mobile viewer is not able to connect to DIVAR AN and/or DIVAR Hybrid/Network because some ISP’s (Internet Service Provider) only support IPV6.
This issue occurs on:
DIVAR Mobile Viewer 3.1.4
DIVAR AN and/or DIVAR Hybrid/Network
New app 3.1.5 version is released and available on the App Store.
Please download the new App version and fix this behavior.
We encourage you to always use the latest version of the App. Latest versions contain the newest features and bug fixes.
This FAQ article explains whether it is possible to activate and use Alarm Out 1 or 2 via DIVAR Mobile Viewer App.
One of the tests performed by Central Technical Support Team was on a DIVAR Hybrid 5000 with 6 outputs and they have used the latest firmware versions on DIVAR and cameras, so make sure you do the same.