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Question   Which is the proper I-Frame distance used in 3rd party Software?   Answer   “GOP” (Group of Pictures) also known as “I-Frame distance“ is the I-Frame refreshment interval   Nowadays the Bosch encoders support long Fixed GOP lengths , up to 250. Some 3 rd  party management software like e.g. “Genetec” or “Cathexis” etc. can set these large GOP lengths ones these get assigned to the management system. But also, of course, through the Bosch interface this can be configured. Note:  When dealing with 3rd party or VSG, it’s recommended to get at-least "1" I-frame every second (normal scene). What Is the concern? With large GOP lengths the image quality potentially can suffer and degrade dramatically due to lag of I-Frames specially when the camera frame rate (encoder interval) is also set low. When you only look to static scenes large GOP lengths could be useful. But for dynamic scenes or with the usage of Autodome cameras it recommended to use a GOP30 or better. Rule of thumb set the GOP length equal to the frame-rate, this result in "1" I-frame every second   Example of bad config: * Camera encoding interval is 10fps * IP-GOP 250 (means you will receive each time a new I-frame after 249 P-frames (IP-GOP structure). * so I receive an I-frame 250/10=every 25sec (0.04-frame per sec)   ... View more

 Find attached the French version of this article!   Logs are important for troubleshooting and Central Technical Support team can ask for them to investigate certain problems. The steps below can be used for the following models: DIVAR AN 3000/5000 , DIVAR Hybrid 3000/5000, DIVAR Network 2000/3000/5000 You can collect Service logs from the unit using two methods. Both methods will save the service logs as a password protected ZIP file ( Example: ServiceLog-20141204T172254.zip ). Method 1 : from Local User Interface Method 2 : remote, using a browser   Step-by-step guide   Method 1: via Local User Interface using an USB memory stick: Plug USB stick on the front panel of the unit Log in using the administrator account  Right click on the Main Menu > select Export ( or Backup – for AN models) Select the USB drive Press Shift button on the front panel and then let go Press Arrow Up button on the front panel and then let go One pop-up message will be displayed to save the service log. Save the service logs on the USB stick.   Method 2: You can also collect the service logs remotely, using Microsoft Edge browser. 🚩 How can I access my DIVAR Network or Hybrid web GUI given that Internet Explorer has been retired? Start your browser and make sure that you can reach the recorder by entering the unit <IP-address> as URL.  In address bar enter: http://<ip-adress>/cgi-bin/loadSvrfile/ServiceLog.zip             Important: Link is case sensitive! A dialog will popup “The server <ip-address> at Device_CGI requires a username and password”. Enter the recorder credentials for the administrator account   If the link and credentials are correct you should get a dialog box that will notify you the logs are downloaded and by clicking the "Open file" you will be redirected to the ServiceLog file location.    ... View more

The default SMTP port number for Bosch IP cameras is 25. The required SMTP port can differ depending on the service provider. From FW 5.80.0073 onwards it is possible to change the SMTP port using Alarm Task Script Language (ATSL). Related Products: IP cameras   Step-by-step guide   Check out the section Alarm Mail of the ATSL documentation, there is detailed description of each required parameter. Example script:   AlarmMail mail:={IP("172.21.2.201")To("receiverl.address@test.com")Port(993)Layout(Standard)Format(Small)Camera(1)From("sender.address@test.com")Login("User")Password("Password")}; if(Input(1))then mail; if(Input(2))then mail; if(Input(3))then mail;   Note:  Firmware 6.30: it is not possible to change the SMTP port via Web Interface ... View more

Causes   The privacy mask moves around with the image when the MIC IP starlight 7000 HD camera is in PTZ mode. The camera is integrated into a 3rd party Software.   Solution   Please upgrade the firmware version of the camera to the latest one if the compatibility with the 3 rd  party software allows you to do this. You can use the combined firmware file below for this, as this one contains the intermediary version 6.50, which is mandatory to be able to upgrade to a higher version. You will need to upload this firmware file twice until the intended firmware version is installed. Since intermediate firmware versions might have vulnerabilities that are fixed in later versions, it is advised to always install up to the most recent version. Combined firmware file: https://downloadstore.boschsecurity.com/FILES/CPP_FW_7.89.1221.fw Release note FW 7.89.1221: https://downloadstore.boschsecurity.com/FILES/Bosch_Releaseletter_CPP_FW_7.89.1221.pdf   🚩 An issue is fixed where the virtual mask configuration on moving cameras was not closed when switching from configuration to live, rendering the virtual masks solid. Please make sure that you will upgrade your camera to the latest firmware version by checking our Download Area web page here where you can find the latest release notes as well.   If the issues persist, you can find below the logs that you need to provide to the Central Technical Support team for further investigation: Maintenance logs -> from the tab Configuration > Service > Maintenance Configuration file + password -> from the tab Configuration > Service > Maintenance All the logs from Logging tab -> from the tab Configuration > Service > Logging Diagnostic logs -> from the tab Configuration > Service > Diagnostic Snip with System Overview tab -> from the tab Configuration > Service > System Overview A video where the issue is demonstrated   Useful article: How to collect logs from your Bosch IP Camera/Encoder? ... View more

At some point, the Central Technical Support Team may ask you to provide them with the Event Logs of your PAVIRO system when troubleshooting. This article explains you how and where you can get the Event logs of your PAVIRO system.   Step-by-step guide   Software used in collecting the logs: Software IRIS-Net_Patch V4.0.1 In order to get the logs of the system you need to be connected on the device. It is more than enough “connect only” on the unit. If the configuration is available, the connection can be done with the configuration file. If the configuration is not known anymore, a new configuration can be uploaded on the system. The Event Log chronologically lists internal IRIS-Net events and events that occurred during the operation of devices that are included in the project. Go to Tools > PA event log Logs in "PA Event log" can only be downloaded if controller is online. Select the device you want to collect logs from and export them to file: Here you can find the Configuration Manual of IRIS-Net - Intelligent Remote & Integrated Supervision: an efficient PC-program running under Windows. It allows configuring, controlling and monitoring of a complete PA-system from one central location. ... View more