About Central_Support

⚠️ CAUTION! If a computer on which VRM Server is started is simultaneously accessed by multiple Configuration Manager programs, this can result in an inconsistent VRM configuration. Ensure that different people do not make changes to the configuration at the same time.   Step-by-step guide   Open one browser and type in the IP address of the VRM server you are pulling the log from. This will take you to the VRM Monitor web page. Log in with the VRM credentials (default user name is srvadmin); by default, there is no password   VRM 3.82 version: Go to Monitoring > System > Logbook The Export Logbock page allows you to export all or only selected system logs as a .zip file. Export system logs Select the desired export logbook options. Export as ZIP – Click to create a .ZIP file with selected log files, for example to send them to the Central Technical Support Team.   VRM 3.83 version: Please note that the interface for VRM v3.83 has changed on the log collection. Therefore, the VRM log collection will be done by accessing Monitoring > System > Export Logbook Export system logs Select the desired export logbook options. Export as ZIP – Click to create a .ZIP file with selected log files, for example to send them to the Central Technical Support Team.   You can also collect the device maintenance logs from the VRM monitor (for VRM 3.50 or newer) Open the VRM monitor and log in with the VRM credentials Go to Monitoring-> Devices -> click on the download icon next to the camera   VRM 4.00/ 4.20 version:   Access the VRM via a Web Browser and collect the logs from the Web GUI. VRM stores data for 30 days by default so this needs to be taken into account when selecting the start date and end date for the logs. (for a better overview, it is advised to export all the 30 days, this way tech support can make a better assumption on the issue)   Once selected and all the check boxes have been checked, select the “export as zip” button, a download will start automatically. Do not collect RCP+ logs via the web interface if this is a large system with many camera's. Collect RCP+ log folder separately if asked to provide. Please include the Block Info logs for specific camera's that may have recording issues. Always include the Current configuration. ... View more

  Question   Which Browser is supported for Bosch cameras (web interface)?   Answer   The browser supported by Bosch cameras depends on the CPP that camera belongs to and on the Firmware version the camera has. This information can be found in the System Requirements section from the Release Letter of the firmware version/CPP you have: https://downloadstore.boschsecurity.com/index.php For example: CPP13, Firmware version 8.46.0030 → the supported Web Browsers for configuration purposes are: Google Chrome Microsoft Edge (chromium based) Mozilla Firefox Important: When using browsers where Mpeg ActiveX is required → VCA, clock & date and recording dot point may not work. For a complete browser functionality, Mpeg ActiveX 6.34 or newer is needed. It can be used for live viewing and playback and is required for VCA configuration via Web browser interface for CPP6, CPP7 and CPP7.3 cameras with firmware versions 7.80 and beyond.   If you would like to avoid using **Internet Explorer or it is not available anymore on your device and you want to configure VA, it is recommended to use Configuration Manager. ** Internet Explorer 11 desktop application has retired and is out of support as of June 15, 2022 for certain versions of Windows 10   According to the Release Letter, Configuration Manager is used for configuration and licensing of the various products. It includes Video SDK 6.3 and latest plug-ins for VCA configuration. Therefore, in web browsers that do not support MPEG-ActiveX, VCA configuration is only possible via Configuration Manager. An info message to use Configuration Manager is presented, with a hint where to get Configuration Manager if it is not installed. You can Download Configuration Manager from Download Store > Software > select Configuration Manager   Firefox does not allow ActiveX elements. Therefore, some features are missing inside the webpage. If you use Firefox, the issue below might arise. In this situation, CM is recommended to be used in order to access the missing elements. ... View more

Intro   If you are facing problems with the API to construct your own synoptic view you can take a look at the RESTful API test page as well as Synoptic control example. It is recommended not to use wireless connectivity for 3rd party REST API usage. REST API data traffic will be distributed on the same channel as the audio part and add additional traffic to the WIFI network. It is preferable to use the long-polling method. Do not use the normal polling method as this generates a lot of traffic, which might decrease the performance of the wireless connection.   RESTful API   It uses HTTP requests to GET, PUT,POST and DELETE data. Please connect to your DICENTIS and start up your system. As next step please open the RESTful API page with the following link. http://<your_ip_address>/REST_API.html#/   In this case it is : http://172.27.2.1/REST_API.html#/   The page looks like this and in this example I will execute the Get waiting-list.   Synoptic control example   Get the file from our Software download page. https://licensing.boschsecurity.com/software/ Enter your IP Address as well as User and Password. In this example I created a user with name api and Password api before hand. Now you can control and setup your DICENTIS Wireless with this test page. If you want to have more command and options please have a look with your browsers developer tools in our programing.     Please note you need keep alive your system every 10-30 seconds or else your program will stuck in some time.   ... View more

Intro   This is a small instruction how to update the DICENTIS wireless. All settings and license will not be affected from the update and can be used like before again.   Software update   First download the newest Software from the link below. https://licensing.boschsecurity.com/software https://licensing.boschsecurity.com/software/DICENTISW/software.zip Extract the zip file. Power up the whole system and login into your DICENTIS wireless. You also have to press once the talk button of the DCNM-WDx to activate it or add them to your system via System setting under Seats. (see manual for that) Power up as well the discussion units. You also have to press once the talk button of the DCNM-WDx to activate them or add the units first to your system via System setting under Seats. (Please see manual for that) Always start upgrade with DCNM-WD and DCNM-WDE units and the last step should be to upgrade the DCNM-WAP. Different versions between the devices can lead to a misbehavior. The last step is to update the DCNM-WAP. Please select the correct update file and press "Start" like before with the DCNM-WDE units. The install and reboot process of the WAP will need around 5 minutes. Reconnect manually your Wi-Fi to WAP and login again after that time. ... View more

Question   How should unlock codes be used to reset DIVAR recorder password (XF, MR, Analog, Hybrid, Network)?   This article is applicable for the following DIVAR recorders: Divar XF/700 Divar MR DVR400/600 Divar Analog 3000/5000 Divar Hybrid & Network 2000/3000/5000   Answer   When you request to reset the DIVAR password, the Central Technical Support team provides you with the unlock codes.   ⚠️ Kindly note that the unlock codes received from the CTS are valid only for 1 Day. Moreover, please make sure that the date displayed on the Live monitor matches the date you requested the password reset. For more information, please check the following article: What information is required for password reset of Bosch recorder (XF, MR, Analog, Hybrid, Network)?   In order to fill in one of the provided unlock codes, you will need to connect locally to the DIVAR unit -> Monitor, mouse and keyboard are needed. Use the following: User name: ADMINISTRATOR or administrator --> for Divar Hybrid & Network 2000/3000/5000 Password: one of the provided unlock codes ... View more