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Causes:   The heartbeat LED on the B426 is off. No communication failure, trouble or communication module missing error messages at the keypad.   Solution   Check the TMPR pins next to the Ethernet port on the B426. Remove the jumper from the pins; the B426s heartbeat LED will start flashing to show the firmware version on the board and then it will resume normal or trouble operation depending on the condition on the B426. When the Tamper jumper is covering both pins the heartbeat LED is turned off to save power. ... View more

This article explains how to set an Unconfigured Bad Drive to Unconfigured Good on a DIVAR IP 6000/ 7000. This step is required if the new drive is not listed under Unconfigured Drives. A possible reason for the Unconfigured Bad status is when a device that has not been removed properly is reconnected to the controller.   Step-by-step guide   Configuration at MegaRAID Storage Manager (MSM) To change from ''Unconfigured Bad'' to ''Unconfigured Good'' in MSM, follow these steps: === Unconfigured Change bad status === In the tab ''Physical'' the drive is displayed as ''Unconfigured Bad''. Right click on the ''Unconfigured Bad'' drive and select ''Change to Unconfigured Good''. The drive is now displayed as ''Unconfigured Good''. WARNING! If the drive is in "Foreign" status after the Change status, the recognized drive configuration must be deleted or imported.   ==== Import foreign configuration ==== Right click on the controller and select ''Scan Foreign Configuration''. The configuration to be restored is displayed. Confirm message to start the configuration import. A message is displayed after the import. The HDD is now integrated as HotSpare again.   === Delete foreign configuration ==== Right click on the controller and select ''Scan Foreign Configuration''. The deletion of the detected configuration must be confirmed. The detected configuration was deleted. The HDD is recognized as ''Unconfigured Good'' again and can be reconfigured. ... View more

Question   Which are the RTSP request URLs of SONY cameras for getting live stream?   Answer   The URL for RTSP stream (for example in VLC Media Player) should have the following format: rtsp://IP/media/video1 or for Stream 2: rtsp://IP/media/video2 or in case credentials are needed: rtsp://user:password@IP/media/video1 Note: If you cannot access one of the streams , the likely cause for this issue is that the stream is not enabled in the video codec settings.  Solution: SNC-DH140: In the web interface, go to Setup > Camera, and in the video codec Tab, Verify Image 2 Codec is not off. SNC-VM600: In the web interface, go to Setting > Video/Audio, and in the video codec Tab, Verify Image 2 Codec is not off.   Example:     ❗ Please refer also to the attached document which describes technical details about RTSP streaming function supported by the 6th generation of Sony Network Cameras: ... View more

Question   What should you do if the Bosch Remote Portal is not reachable from Configuration Manager?   Are you trying to register your camera in the Bosch Remote Portal and the message below is displayed in Configuration Manager? "Remote Portal is not reachable. Please check your network settings, maybe no valid gateway and DNS is configured" Follow the steps below and find out how you can register and connect your camera to the Bosch Remote Portal.   Answer   As you can see in the message displayed in the Configuration Manager: "check your network settings, maybe no valid gateway and DNS is configured".  If the server is unreachable while connecting devices to the Bosch Remote Portal, you can also refer to the following article and check: How to proceed if the server is unreachable while connecting devices to the Bosch Remote Portal? Once you've made sure that you are connected to the Internet and you have checked the article above, please follow the steps below:   First, set the session authentication for the camera you would like to register in the Bosch Remote Portal Go to the Network tab > Network Access > set the DHCP to On and Save this change Go back to the Connectivity tab. Now, you will see that the message is not displayed anymore. The new "Ready for cloud service" message should be displayed.  Click the Register button and fill in the credentials of your Remote Portal Account > Click the Connect button Once the authentication has been successfully performed to the Remote Portal, your camera will be registered and you can access it through the portal or via Video Security App.     Check also: Troubleshooting Camera Connectivity & Bosch Remote Portal ... View more

Question   Why I cannot see my camera in the Logical Tree from Operator Client?   Answer   Please make sure that you have done all the steps below accordingly. Normally, to be able to view a camera in the Operator Client, you need to: Go to the Maps and Structure tab from Configuration Client. Drag and drop the camera in question from the Device Tree to the Logical Tree. Save and Activate the changes. This step is very important because otherwise, you will not be able to see the changes in Operator Client, even though the first 2 steps were carried out in Configuration Client. ... View more