About Central-Support

DIVAR IP all-in-one 7000 has a dedicated BMC port on the rear side. Each DIVAR IP all-in-one 7000 unit is delivered with the default BMC username admin and with an initial BMC password. The initial BMC password is unique for each unit. You can find it on the label at the rear of the unit, below the BMC port. After the first logon to the BMC web interface, you will be requested to change this initial password. Make sure to store the new password in a secure location. BMC information cannot be retrieved within the software and is physically provided on the device itself. ⚠️Notice! For security reasons, do not connect the device to a public network through the BMC port. To configure the BMC settings, please refer to the User Manual (page 21).   While it is possible to export some logging from the BMC interface, it is recommended by ASUS to use the ASUS Inband Tool for this purpose instead. How to collect logs from DIVAR IP all-in-one 7000 gen4 through ASUS Inband Tool? If the Operating System is not responsive for any reason, it is a backup solution. In this event however, ASUS points to the startup codes seen on the LED display at the back of the unit, as well as on the boot-up screen’s right hand side corner, for all needed troubleshooting information.   Step-by-step guide   Using a web browser, enter the IP address of the BMC interface, along with the username and the password.   RAID Event Log   The events recorded for the RAID array can be viewed through BMC but cannot be exported. To access and view the logs, go to Home > Settings > RAID Management > Event Log. The events can be filtered by event type, but they can only be viewed and not exported. If access to the OS is impossible, creating a screenshot of the RAID events here would be the best solution.   IPMI Event Log   The Logs & Reports > IPMI Event Log page displays the list of events incurred by the different sensors on the device. Click on a record to see the details of that entry. Hover over the graph to view the number of events by date. You can use date range, sensory type, or sensor name filter options to view specific events. Click the “Clear Event Logs” option to delete all existing records for all sensors. Click the “Download Event Logs” option to download the logs in a raw or text format.   System Log   This page displays logs of system events for the device (if the options have been configured). NOTE: Logs must be configured under “Settings > Log Settings >Advanced Log Settings” to display any entries. Filtering options are also available for this and all logs in this section. It is not possible to download any logs from this page.   Audit Log   This page displays audit events for this device (if configured). NOTE: For configuration, go to “Settings > Log Settings >Advanced Log Settings”. It is not possible to download any logs from this page.   Video Log This page displays available recorded video files (if the options have been configured). NOTE: For this configuration, go to “Settings > Video Recording > Auto Video Settings > Video Trigger Settings”. It is not possible to download any logs from this page.   Nice to know: What to be considered when BMC connection is active on DIP AIO 7000 gen4? How to find the DIP serial number and the IPMI (BMC) information of DIVAR IP all-in-one? ... View more

Question   How can I configure the KBD-Universal XF with Virtual Com Port or HID Joystick Mode?   Answer     Virtual Com Port Mode   Disconnect the keyboard from your device; Press and hold key   and  ; Connect the keyboard to the USB port and wait for a few seconds; Release both keys; The keyboard will be identified as "Other devices" in BVMS   HID Joystick Mode.   Disconnect the keyboard from your device; Press and hold key    and  ; Connect the keyboard to the USB port   ⚠️  Please be aware that if your keyboard has the HID mode active, it will not work when it is integrated in BVMS on a DIP / Workstation. Therefore, please make sure that you switch to COM mode and restart the DIP / Workstation for the keyboard to work properly.   Nice to know: What to consider when you cannot control camera with IntuiKey keyboard from OC on the workstation? How to install the KBD-UXF Keyboard and configure the BVMS workstation for Keyboard integration? ... View more

Question   Is it possible to change default email SMTP Port on BVMS when I am using SSL or TLS? Default port is 587, but I want to use port 25 with SSL/TLS instead of port 587. How to change that?   Answer   SMTP port is simply configurable in BVMS: SMTP server name Type the name of the e-mail server. You get the information about the required entry from your provider. Usually this is the IP address or DNS name of your e-mail server. Sender address Type the email the email address which is used as the sender address when the system sends an email, for example in case of an alarm. SSL/TLS Select the check box to enable the usage of a secure SSL/TLS connection. In this case the network port switches automatically to 587. Port Type the required network port number for outgoing mails. You get the information about the required entry from your provider. Port 25 is selected automatically when you disable the SSL/TLS setting. You can select another port if required.   Nice to know: How can I configure an alarm communication between BVMS and Gmail e-mail address? How to configure Gmail SMTP setting for Alarm email notification?  How to configure Yahoo SMTP setting for Alarm email notification? ... View more

Question   Is it possible to transfer the BVMS licenses from v.8.0 of DIP 7000 R1 to DIP 7000 R2 for v.9.0?   Answer   No, for DIP-7000 R1 we do not offer the option to transfer licenses:   Such an option is available for DIP 7000 R2 and later, as long as SMA is valid for the system. ... View more

Question   Why isn't the company displayed in the Remote Portal after accepting the account invitation?   Answer   If you were invited to join in a Bosch Remote Portal account as an admin, but when logging into the Remote Portal, you can't select the company or it cannot be found under the User Settings > My companies, this means that the invitation could be still in pending. Therefore, please contact the person who invited you in the company and ask him to check the status of the invitation in the "User management" from Remote Portal: If the status shows that the invitation is pending, please ask the person to cancel it and send a new invitation.  After receiving the new Bosch Remote Portal Account Invitation email, please be sure that you click on the “Accept invitation” button from the browser, after clicking the link inside the email. Clicking only on the link inside the email it is not enough. So, it is required to submit the “Accept invitation” button for the process to be complete and for you to be able to see the company in your account, under the User Settings > My companies. Also, by accepting the invitation, you will be able to see the cameras in the VSC, their live image and recordings, also editing them in the Configuration Manager and so on.    Nice to know: Why the "Customer" user from Bosch Remote Portal can see only few cameras in Video Security App? ... View more