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This article describes how to change the communication ports that are used by the Bosch Forensic Search inside a Genetec installation. The default communication port between the Bosch server components is 5051. It may happen that this port is already in use by another process and hence the setting needs to be changed. Such a situation would be exposed to the user as a 'Server error' when trying to execute a search and a log entry would be created, indicating the the FSS validation is not possible.   Step-by-step guide     The following steps are needed to change the communication port: Make sure that you change the settings only on a system where the Bosch server components are installed. Create a Windows environment variable 'FSS_BIND_PORT' with the newly chosen value. 3     When the variable is applied, restart the Bosch Forensic Search service   ... View more

Question   What kind of licenses do I need to operate a Bosch Forensic Search inside Genetec Security Center?   Answer   The plug-in is provided free of charge from Bosch and it will also be operational with a regular Genetec base-license in SC 5.12 and newer. However - current installations with Security Center 5.10 or 5.11 need to add a free of charge license that can be obtained from Genetec. The necessary license to be ordered from Genetec is: GSC-1SDK-BOSCH-PLUGINSUITE with 5 connections. Any SC 5.11 and SC 5.12 base license that was issued in 2024 and after should have unlimited connections of the GSC-1SDK-BOSCH-PLUGINSUITE feature automatically included. ... View more

Question   What kind of Bosch extensions are supported with the Forensic Search?   Answer   To be able to run a forensic search on stored metadata, this data needs to be pulled in a special manner from Bosch cameras, which needs to be implemented in the Genetec driver. In Security Center 5.10, only the ‘Legacy (CPP 7.3 and older)’ Bosch extension is supported. In Security Center 5.11 the ‘Legacy’ and the ‘Other (CPP 13 and newer)' driver extension support the forensic search functionality. However the functionality was introduced with Driver Pack 11.3 with a additional Archiver setting. With Driver Pack 11.5 this setting is obsolete. To enable the special setting follow the next steps: Open the 'Config Tool' Select the 'Archiver' that manages the relevant cameras. Select the 'Resources' tab on the Archiver settings and click: 'Advanced Settings ...' 4     On the 'Advanced settings' click 'Additional settings...' 5    On the 'Additional settings...' add the following key-value pair: BoschHybridDriverVcaMetadata=true        ... View more

  Advanced Video View provides events including push alarm notifications to VSC in addition to live, replay and forensic search  Automatically activated trial period: 1 month > after the trial period a license is required Prerequisites: The customer has an account (company) in Remote Portal The customer installs VSC v.3.4 or later on his mobile device The cameras are registered to Remote Portal & Advanced Video View service is activated (trial period or license) The following steps are referring to the Video View License activation process:   Step-by-step guide   Log into your admin account at https://remote.boschsecurity.com Click the "Service Licensing" tab in the top bar. Click the "Add Licenses" button. 4     Copy and paste the entire license information between the dashed lines to the browser dialog box and click "Save". 5     Click “OK”. 6     The license is activated.     Nice to know:   What's New in Video Security 3.4 for Windows, Android and iOS? How to configure the Advanced Video View Service? How to set up a Smart Notification service in Bosch Cloud VMS? ... View more

Bosch Remote Portal provides the VideoView+ Service which allows to display live video, replay of recorded video on the camera, and a forensic search on Video Security Client. Further the Video Security App (on iOS and Android) can receive push alarm notifications triggered by motion in the camera image, for example. This article explains how to configure this service to receive push alarm notifications.   To get Push Alarm Notifications working, the following steps need to be performed.   Step-by-step guide   1. Configure your cameras in the local network with Bosch Configuration Manager.   Download Bosch Configuration Manager from https://downloadstore.boschsecurity.com and install it on your Windows computer. Scan the local network and configure your cameras accordingly (e.g. camera name, stream settings, recording settings, motion detection, etc.)   2. Add your cameras to Bosch Remote Portal in the local network with Bosch Configuration Manager.   Create your company in Bosch Remote Portal (if not yet done) according to How to create a company's account in Bosch Remote Portal. In case you use SingleKey ID or a customer's IDP to login to Remote Portal, go to user settings and generate a technical password. You can use the technical password in Configuration Manager to connect to your Remote Portal account for the next 8 hours. Go to Configuration manager and multi-select the cameras to be added to Bosch Remote Portal in the camera list > select Connectivity > set Operation to ON and click the Save button. Click Register and enter your Remote Portal credentials (technical password).   Hereby, the following articles might further guide you: How to add Bosch IP cameras to Bosch Remote Portal? How to add Remote Portal cameras to Bosch Alarm Management? Troubleshooting Camera Connectivity & Bosch Remote Portal How to set up password for SingleKey ID in Alarm Management? How to create a technical password in Remote Portal? How to move a camera to another account in Remote Portal? ⚠️ Important note: For an easy license management we recommend to create separate Remote Portal accounts for your end customers, otherwise license management will become challenging. Especially with Auto-Renew on it could happen that licenses of a customer A, get assigned to and consumed by cameras of customers B, who never bought a license.   3. Group your cameras in Bosch Remote Portal   Group your cameras in Bosch Remote Portal according to your customer's need.   Hereby, the following article might further guide you: How to organize your devices in Groups in Bosch Remote Portal   4. Activate the VideoView+ service in Remote Portal   1. In Remote Portal select the Service Licenses tab and add the purchased VideoView+ licenses. 2. In Account Settings, add the link to one of our multi-tenant Alarm Management instances, preferably the one of your region North America & Latin America: na.cbs.boschsecurity.com  Europe, Middle East, Africa: eu.cbs.boschsecurity.com Asia-Pacific: ap.cbs.boschsecurity.com   If you do not have such an account, it will be created via the system when you set the link to an Alarm Management instance and you will receive a confirmation e-mail within 3 working days. In case you do not receive this e-mail please contact: North America:  technical.support@us.bosch.com Latin America: soporte.seguridad@bosch.com Europe, Middle East, Africa, Asia-Pacific: centralsupport.bt@bosch.com and provide the following items: Installer company name Installer company admin email address Account name Note: You can still continue to activate VideoView+ licenses, as shown in the following steps. You do not need to wait until you got your Alarm Management account (as Installer Company user) for license activation. Just selecting the link to an Alarm Management instance in Remote Portal will be sufficient to continue. 3. In Systems tab, select the List view in Systems tab and mark the group or single cameras   4. Click Add Services, mark VideoView+, in case it's the very first time you activate a VideoView+ license also need to accept the terms and conditions of use, then click Next.   5. If you have only one end customer in your Remote Portal account select with Auto-Renew, otherwise do not use Auto-Renew, the Alarm Management link should be pre-selected (see above) and click Activate.   6. Select the link to your Alarm Management instance and click Save.   5. Create a site in Alarm Management   1. Logon Alarm Management Configuration with the credentials you received via e-mail. 2. Go to Accounts and enter your account by clicking on Enter Account   3. Select Sites and create a new site by clicking on the + sign.   4. Enter the required information (Site Name, Site Identifier, Location and Time Zone) for your site and click Create.   5. You have now successfully created a site in your account. Click Enter Site to enter your site.   6. Add your cameras to Bosch Alarm Management and configure the Smart Notification service   1. Add the cameras from Remote Portal to the Site: a. In the Site, click the + icon and Alarm Management will automatically start fetching your Remote Portal cameras:    b. Select the cameras which you want to add to your site (note the Group hierarchy displayed), and click Add   3. Create an Account User for the customer > the customer gets an e-mail with credentials from the system.   4. Create a Smart Notification service, therefore, go to Services and select Smart Notification.   5. Configure the triggers (e.g. motion), schedule and select the recipient(s) of the push alarm notifications. Recipients can only be Account Users.   Hereby, the following articles might further guide you: How to add Remote Portal cameras to Bosch Cloud VMS How to set up a Smart Notification service in Bosch Cloud VMS   7. Logon Bosch Video Security Client and receive Push Alarm Notifications   1. Download Bosch Video Security Client from https://downloadstore.boschsecurity.com or Apple Store or Google Play and install on your device. 2. Allow notifications from the VSC app on your device. 3. In Video Security Client, select Cloud Service and add an account   4. Select Alarm Management and select "Log in using Single Sign-On"   5. Enter server address of the desired Alarm Management instance and click on Sign in, tap Continue   6. Enter your email address and tap Next, tap Add account   7. The account is now connected to the service, tap Done, your site is / sites are displayed   8. Tap the site icon to display your cameras (live video), to replay recordings on the camera and to receive push alarm notifications.   9. Verify the events in the event list, tab the play button to replay the event clip stored in the cloud   Note: Push Notifications can only be received on Video Security Client running on iOS and Android, not on its Windows version. Event list and alarm clip replay are available on all three OS platforms (Windows, iOS and Android). ... View more