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Question   What to do when MIC IP camera is unable to perform the Object Classification in IVA detection?   Answer   Based on examples of target objects and non-target objects, the Camera Trainer program uses machine learning to allow the user to define objects of interest and generate detectors for them. Using Configuration Manager, you can configure the Camera Trainer program using both live video as well as recordings available through your MIC IP cameras. The camera also includes the latest release of Intelligent Video Analytics application for use on prepositions. Designed for mission-critical applications, the video analytics can reliably detect, track, and analyze moving objects while suppressing unwanted alarms from spurious sources in the image, even in harsh weather conditions. Advanced tasks like multiple line crossing, loitering, idle / removed object detection, crowd density estimation, occupancy and people counting are available for live alarming and forensic search. Object filters based on size, speed, direction, aspect ratio, and color can be defined. In order to perform Object Classification correctly, please make sure that you have correctly: set the correct Orientation     Save all the pre-positions again if the orientation stetting is changed calibrated the camera A simplified calibration mode reduces installation time significantly because you only need to enter the installation height once for each camera, independent of pre-positions. After the camera is calibrated, the analytics engine can automatically classify objects as upright person, car, bike, or truck.) enabled 3D tracking set it up the tasks and followed the VCA manual.   Please see an overview of object classification in the following article: How to set up object classification with video analytics ... View more

Summary:   With older NetApp controller firmware it is required to update in order to fix random reboots. This KB article is relevant for NetApp storage systems running 2020 versions 11.50.2 FW 11.50.2 had to be used for Single Controllers and 11.60.2 for Dual Controllers and then updated to latest version.   Overview:   In Q1 of the year 2020 the BU BT-VS announced that NetApp forces to update all systems E2800 to newer firmware than 11.40.x. At that time, it was strongly recommended to go to version 11.50.2 and in February 2020 recommendation was given for 11.50.R2  The version 11.50.R2 was forced by NetApp to get proper NetApp support services while valid warranty contract is active and to fix vulnerability aspects.   General Note:   Newer NetApp controller firmware might be approved and qualified by BOSCH.  In general it is strongly advised to use the the newest NetApp controller versions qualified by BOSCH as well to use newest offered hard drive firmware. Details can always be found at the BOSCH product catalogue and Release Note All customers owning a NetApp storage system with valid warranty agreement and registered unit, do have access to the public announcement of NetApp. _________________________________________________ BVMS ≤10.1 – check the table in 7. History chapter from DSA E2800 Release note BVMS ≥ 11.0 see the BVMS Release Notes → In DVRs and other devices section in the table from 2.4 Versions chapter Depending on the version you need, you can access this E-Series SANtricity OS Controller Software Link for Downloads. Be aware that you can access this link only if you have a NetApp "Customer" account (not a guest account) set up in NetApp NOW connected with one NetApp system S/N assigned to the NetApp account (during registration or afterwards by technical case). Otherwise, BOSCH Central Technical Support team can offer the service to hand-out Go to Where to get the Controller Firmware section below within this article to find more detailed explanations. _________________________________________________   Please follow our BOSCH Knowledge Base and monitor for updates at this article for important news.  The BOSCH sub model ID 356 ensures that the NetApp system is optimized for 24/7 video recording.     Potential for Data Inconsistency Issues on E-Series Storage Systems     Unfortunately, BOSCH customers contacted the BOSCH technical support where in rare cases customers detected random reboots of DSA E2800 systems running on 11.50.2 or 11.50.R2. With the controller firmware 11.50.1 and newer version, issues were fixed by NetApp, which enforce an immediate update of all E2800 iSCSI Storage Systems (their controllers).  After this, the v11.60.2 was released to solve this issue.    Products that were affected:   Random reboots are possible on NETAPP DSA E2800 controllers running 8.30, 8.40, 11.30, 11.40, and 11.50 versions of E-Series SANtricity OS controller software.  Dual controller E2800 iSCSI storage systems using above mentioned older NetApp Firmware versions We request customers facing a reboot / unexpected iSCSI connection reset to upgrade unit to the firmware v11.60.2 or to get in contact with BOSCH Technical Support.  Please take in consideration the following: Simplex/ Single controller E2800 iSCSI storage system : According to the BOSCH Product Management and alignment with NetApp: Simplex controller systems E2800 can be operated on NetApp Firmware 11.50.2 only   NOTE: See also the Release Note of SANtricity OS Controller Software for latest information    Example product variant:   DSA-N2C8X4-12AT Dual controller unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, dual controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2C8X4-12AT There are other models with various HDD capacity (e.g. 8TB hard drives and larger) available. For more details visit the BOSCH product website   Important note: • In general it is strongly recommended to upgrade to latest approved software (e.g. BVMS, VRM), whenever it is possible (keeping mentioned restrictions/limitations in mind), with the listed newest NetApp controller software, NVSRAM file, disk firmware and where needed Expansion Shelf Module (ESM) listed by NetApp. Fixes and comprehensive support services can only offered for the latest approved and secure versions.   Summary of the issue   NetApp® has become aware of issues that could occur when an E-Series controller reboots at certain points during the evacuation of data from a drive that is performed as part of the sequence when a drive is being failed by the controller. As a result, there is a small possibility of data inconsistency on controllers running certain versions of E-Series SANtricity® OS controller software.   Issue Description The overall probability of these issues occurring is very low, but RAID 1 volumes have a higher probability of encountering the issues than other RAID levels or NetApp Dynamic Disk Pools. These issues do not affect traditional RAID volume groups that have no global hot spare drives because drive evacuation does not occur in this configuration. For information about fixes in these releases, view the readme notes for each revision release.   Workaround No workaround available. Controller Firmware update is needed. HDD Firmware update is not in relation to the described issue here, but it is in general recommended to install the latest offered HDD firmware that is recommended by BOSCH and NetApp. The same applies for HDD firmware.   Solution: Update the NetApp Controller Firmware   Upgrade E-Series SANtricity OS controller software to the latest applicable revision release for each platform as soon as possible. Dual controller E2800 - firmware v11.60.2 Single/ Simplex controller systems E2800 can be operated on NetApp firmware 11.50.2 only Or reach out to your local BOSCH technical team and BOSCH BT-SC/ETP-MKP team to ensure that the relevant NetApp Firmware has been approved to be usable for 24/7 video recording and replay use case. Where to get the Controller Firmware All customers with a full NetApp NOW support account and valid warranty on their system can download the controller firmware by using the own NetApp user account. The version offered at the NetApp NOW platform should be certified and allowed by BOSCH for video use cases.  In case the download option is not offered to one of our customers, we kindly ask to make sure that the unit is registered on the company and that the NetApp NOW account belongs to the company that has registered the unit. In all other cases, please ask for help to the BOSCH Support organization or local Bosch Technical Support. Tech Support able to provide the firmware in some emergency situations is the Technical Support Solution Group. Where and why should 3rd party devices be registered? A NetApp SANtricity firmware / controller firmware package for E2800 model can be downloaded from the NetApp NOW website.  Revisions can be found at https://mysupport.netapp.com/NOW/cgi-bin/software/ See also: https://mysupport.netapp.com/products/web/ECMLP2854621.html  Additional information is available at NetApp and accessible after user registration. First go to https://mysupport.netapp.com/ to register.  Product Release Notes from NetApp: https://mysupport.netapp.com/ecm/ecm_download_file/ECMLP2842060 NetApp Support Bulletin, please view the following URL: https://kb.netapp.com/Support_Bulletins/Customer_Bulletins/SU358 (As the URL can change any time by NetApp, search for the KB id 1086731) -----------------------------------------------------------------------------------------------------------------   General Instructions for Downloading E-Series Disk Firmware:   NetApp uses multiple suppliers for physical disk drives, and each has its own disk drive firmware. Disk firmware updates are published on an as-needed basis; therefore, it is possible that although newer disk firmware files are available, they are not applicable to any of the physical drives in your system. Step Action 1 Verify the Product ID and Firmware level of the disk drives using the Storage Array Profile from within SANtricity ES Storage Manager. 2 Determine if the Firmware level on the download site is higher than the current firmware on your drive. Proceed to step 3 if there is a later version. If your firmware is the current version there is no need to download the file. 3 Extract the .zip or .gz file for the Drive Identifier matching the Product ID to a temporary location on the system where SANtricity ES Storage Manager is installed.   Instructions for Installing E-Series Disk Firmware   Before you begin Downloading firmware incorrectly could result in damage to the drives or loss of data. If you have any questions contact Technical Support before proceeding. Verify that you have downloaded the correct dlp package for the Product ID of the drive. Verify that the storage array is in an Optimal State Verify that no configuration changes are running on the storage array Stop all I/O to the storage array before the download. Do not make any configuration changes to the storage array while downloading the firmware.   Installing the Firmware From the Array Management Window of SANtricity ES Storage Manager, select Upgrade > Drive/ATA Translator Firmware Follow the instructions for selecting and downloading the firmware   -----------------------------------------------------------------------------------------------------------------   Steps to update   The E-Series SANtricity ®  OS package includes data for simplex controller and duplex controller systems and the firmware file itself. NVSRAM file for for duplex. NVSRAM file for simplex and the controller firmware Download the latest SANtricity OS software files from the NetApp Support Site to your management client. From SANtricity System Manager, select Support> Upgrade Center. In the area labeled “SANtricity OS Software upgrade,” click NetApp Support. On the NetApp Support Site, click the Downloadstab, and then select Software. Locate E-Series/EF-Series SANtricity OS (Controller Firmware). For the platform, select E2800, and click Go! Select the version of SANtricity OS (Controller Firmware) you want to install, and click View & Download. Follow the online instructions to complete the file download. Attention: Risk of data loss or risk of damage to the storage array — Do not make changes to the storage array while the upgrade is occurring. Maintain power to the storage array.    Important Systems must be running SANtricity OS 11.70.5 in order to upgrade to 11.80.x or later. If you are using an E-series array system with version 11.80.1GA or a later release, it is advisable not to perform drive firmware upgrades via the Online Drive FW Upgrade feature. In the event that new drive firmware needs to be obtained, please make use of the offline Drive FW download option instead. ... View more

Possible causes and solution(s)   Cause   Sometimes it is possible to get a settings window with the text out of the panel like shown below:   Solution   First check in your display settings if the scale is set to 100%, if not then change to 100%: If this will not solve the issue then do the following steps:   Uninstall all versions of the software Download and reinstalled all the display drivers + restart PC Install IRIS-Net 4.0.0 restart PC again ... View more

Possible causes and solution(s)   Issue When logging to Access Management System (AMS), Visitor Management receive an error “Access Denied”.   Cause One possible cause is the user missing a “User profile”, or the User Profile doesn’t have execute rights for Visitor Management.   Solution One possible solution would be the following: Verify the user has a User Profile assigned. In AMS go to Configuration -> Operators and Workstations –> User rights Go to User Profiles, make sure to assign a profile if there is none.   Verify the Profile has execute rights for Visitor Management. Go to User Profiles, make sure the user profile assigned has provisioned the execution rights for Visitor Management. This rights may vary according to the user.   Note: The user and password to log in to Visitor Management are set under the “User account” tab.   ... View more

Disclaimer: this guide is intended for Windows advanced users. Knowledge on Windows registry and batch files is highly recommended. If you don’t have knowledge on modifying the Windows registry, do not continue as any mistake can damage the operating system.   Step-by-step guide   This document consists of three parts: Import or create a certificate to the RPS computer Enable Https and configure the certificate binding Import the certificate into AMS server   1. Import or create a certificate to the RPS computer   You must use a SSL certificate, if you do not already have one, you can generate a self-signed certificate using a tool included with the RPS API installer folder. Access “SetupHttps” -> “Self-Signed_Cert”   To modify the properties of the certificate right click “CreateSslServerCert” and click Edit   In the –n line, replace “RPSPC” to the computer’s name where the RPS is installed. The –po line is the password assigned to the PFX file created. We recommend to input your own password.   After saving the file, run it (Do not run it as administrator). A prompt to create a password will appear, this to secure the private key of the certificate, this is not required but is recommended.   Three files are now created: the certificate, the private key, and the PFX file that contains both files.   To install the certificate in the RPS computer open the PFX file. In the Certificate Import Wizard, Select Local Machine and click next.   Under File to Import, verify the correct path and file name are populated and click next   Type the private key password created. And click next   Choose the Certificate store “Personal” and click next   Click Finish   2. Enable Https and configure the certificate binding   To enable Https first stop the RPS API service. Open Services from the Start Menu   Select Bosch RPS API Service and click the stop button   Open the Registry from the start menu   Navigate to “HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Bosch\RPSAPI\Setup”. Modify the value of “EnableHTTPS” from 0 to 1.   To create the certificate binding the following files are available within the SetupHttps folder: Setup_HTTPS_RPSApi.ps1 (MS PowerShell) Setup_HTTPS_RPSApi.bat (batch file) In this guide we will use the batch file. Right click the batch file and click edit   Copy the thumbprint of the certificate used: Open the certificate, go to Details tab and scroll down to Thumbprint. Paste the thumbprint next to certhash=  Note: if RPS API is not running in port 9000, change the port number in the batch file.   After saving the batch file, run it as administrator. Successful messages should appear now.  Start the Bosch RPS API Service.   3. Import the certificate into AMS server   Copy the certificate file and paste into the AMS server Right click the certificate and click Install Certificate   In the Certificate Import Wizard, Select Local Machine and click next.   Choose the Certificate store “Trusted Root Certification Authorities” and click next   Click Finish   To verify Https communication is working launch AMS. Go to Configuration -> Panels -> RPS API configuration   Verify all the values are correct and click Test the connection. A successful message will appear ... View more