About Central_Support

Question   It could happen that the AUX commands (such as ON 103, OFF 103, ON 68, OFF 68 etc.) to work on MIC 7100i or MIC 9000 camera when triggering them from camera’s web interface, but when using them from the BVMS Operator Client list to not respond. What could be the cause?   Answer   Be sure that the MIC-7100i camera is configured in BVMS Configuration Client with "Bosch-AutoDome Bilinx" protocol and not with "Bosch-AutoDome" protocol or other options from the list. This could be the reason for AUX commands not working when triggering them from BVMS Operator Client list.   ... View more

Question   Does the Advanced Video View+ license work at site level or per camera?   Answer   The Advanced Video View+ license doesn’t work at site level or per user basis and can be activated per camera.      Nice to know: Please check the articles below for more information about the Advanced Video View+ licensing: How to configure the Advanced Video View Service? How to: Video View License activation   ... View more

Question   Is audio from FLEXIDOME Multi 7000i present only on channel 1 in Internet Explorer 11 (CBS event monitor)?   Answer   Yes, using the Internet Explorer 11, there is video from all 4 channels in configurator and event monitor, but audio from the camera is present only on channel 1. Since Internet Explorer 11 is EoL, this behavior will not be changed/ improved. ... View more

Possible causes and solution(s)   Symptoms   Washer trigger is not working for MIC-7522-Z30W (MIC IP starlight 7100i) MIC-7522-Z30W camera is connected with MIC-ALM-WAS-24 interface module using RS485 communication. When trying to trigger the washer unit from the camera, it is not responding.   Solution First step in the camera config is to check if you have selected the right Application Variant:   Make sure that the red button test is successful:   Please note that the relay output of the IO Alarm card is a dry contact relay (with 24VAC/VDC, 5 A). In order to control another circuit that has a 230V you can't do that directly because its higher than it was design for. In order to safety control a 230V, you could use a 24V on that output and control an additional/external relay: powering its coil this relay could switch the 230 circuit of the washer. See attached schematic:   After taking into consideration the above, the washer pump should work as expected when you manually trigger the relay.   After checking the Application Variant and after consulting the Installation Manual of MIC-ALM-WAS-24 (MIC Alarm‑Washer Box), make sure that: The RS-485 connection has good contacts and the right polarity. If that is the case, make sure you reboot the camera after making the proper connection. Yellow LED Blinking RS-485 communications active   The "predefined position" for the wash/wipe function is preset 62, as mentioned in the following manual. You must define the preset 62 (preferably where the washer nozzle is located and can direct washer fluid towards the camera window) before using the wiper/washer function. Then activate the wiper function.    Nice to know: How to connect an analog control system directly to MIC IP serial port? ... View more

In the winter period, if there is no PAN functionality in the camera and despite this, the TILT still works, this could be caused by the snow or ice that might be stuck between the static part of the camera and the moving camera head.   Step-by-step guide   To avoid this, try to increase the preset tour or create an Auto-pan tour to have continuous movement or periodically move (once an hour). The presets will be called via HTTP command, so you have to program an inactivity period to start the last AUX command after a couple of seconds. This can prevent the camera from freezing again. A silicone spray applied between the static parts and the camera was NEVER tested and it is not recommended by Bosch    Nice to know: Can Bosch PTZ camera move to a specific pre-position during inactivity? Which is the RCP CGI command for calling desired pre-positions (PTZ) of Bosch IP cameras? ... View more