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Please note that this procedure applies only to BVMS versions lower than 9.0. Starting with version 9.0 of BVMS, new features and functionality are introduced, such as ID 163693: "Replace a camera without loosing recording". Please find more details in the BVMS - Release notes (Chaper 2.1 New functionality from BVMS Version 9.0)   If you are still using BVMS version <9.0 and you want to replace a faulty device without loosing recording, please follow the steps below.   Requirments: New/ Replacement IP-Camera/ Encoder must be Factory Defaulted. Firmware must be in accordance with used BVMS version — please refer to Release notes. Minimum FW =>5.90 Licenses to cover the retention time of the old device. 30 Days temporary coverage will require 1 x Emergency license.   Step-by-step guide   1. Check the device status in BVMS Configuration Client When you open the ConfigClient all devices will display an icon with ? Clicking on the Menu Bar item ?, will display offline items with a X     2. Use Configuration Manager to configure the new replacement device with a New IP address. Pre-requisite: The new device should be Factory Defaulted. If there is a DHCP server in the network the device will be allocated an IP address from the DHCP pool. Right click on the device and remove the DHCP checkbox, and set an unused fixed IP address, Subnet mask and Gateway if needed.     3. Add New Device to BVMS via the CC, do not remove the old faulty device. Right click on the VRM Pool and choose Add Encoder. Enter the IP Address of the new device, modify the Camera name/s, add to the Logical Tree.   4. Go to the Cameras and recording Tab and setup the camera profiles. Advised - Ensure all settings are equal to old device settings   This can be achieved by right Clicking on a Cell and copying it to Column etc.   Then Save and activate all settings when you are finished.   5. You can now check that recording is active for the new device. Selecting the Device tab in BVMS CC, choose Advanced Settings – Recording Management You will see the Device is Managed and the IP of the VRM Server plus a Blinking Red dot indicating the device is recording. You can also use the VRM Monitor to check that the new device is recording.   6. In the BVMS OC (Op-Client) you will see both the old device and the new device. The Old device/s will need a license for as long as the retention period.     ❗ After the retention period has passed, you can remove the old device from the configuration.   How to replace a faulty device in VRM standalone system (v.3.10 onwards) without losing recording? ... View more

Question   Which network ports do the Access Easy Controller (AEC) and Access Easy Master Controller (AEMC) use to communicate on the network?   Answer ... View more

How do you configure First Card Unlock on the Access Easy Controller V2 so the door schedule does not unlock the door until someone has entered the building?   Step-by-step guide   Log into the AEC with Administrator priviledges Browse to Configuration | Device | Door and select the correct door. Under Scheduling Options, click on the box next to Only After Valid Access Condition. The system now only unlocks the door after a valid access card is presented during the scheduled time period. ... View more

Please note that this procedure applies only from VRM version 3.10 onwards. For previous version please contact technical support.   Requirments: Firmware must be in accordance with used VRM version — please refer to Release notes. Use the latest Configuration Manager version and the functions Back Up and Replace. For detailed information check the  Configuration Manager Help - Replacing devices.    Step-by-step guide   On the navigation bar, click the Preferences  tab, then click the Directories tab and check or create the configuration repository folder.   Back Up On the navigation bar, click the My Devices tab, right-click the device, click Settings, then click Backu Up….The Backup to repository dialog box is displayed. Start the Back Up proces Replace the device. The use-case is to replace one defective unit that is taken offline or which does not exist anymore. After the configuration is given to the new hardware, also the IP settings of device will be changed. Add the new device. In the navigation bar, click the My Devices tab.  Right-click the device, click Settings, then click Replacement....The Device Replacement Wizard dialog box lists all devices that are the same type as the replaced device and for which configuration data is saved.   Select the replacement device that was installed instead of the selected device. Click Next. .Automatic configuration is started. You will be informed if the firmware version of the device and the configuration file differ. You are able to download a new firmware version onto the device. Click Next again. The Device Replacement dialog box is displayed, listing the selected device and additional information. Click Start   ... View more

Question What is the compatibility of the ARD-AYCE658 Reader with AEC 2.1? Answer This reader is compatible with AEC 2.1. AEC uses 8-bit keypad readers. The option mode that the keypad reader must be programmed for is 8-bit (option 3).   Keypad Only Operation: To enable Keypad Only Operation – Go to the Reader Configuration in Reader Options to enable.   Keypad only operation allows only a Pin for access. The command key is '4'. It requires the user’s card number followed by pound (#). Ex. 4 1234 #   If the Reader configuration is setup to require Pin Codes, then you must also use the user's Pin code on the keypad reader if the cardholder requires a PIN (cardholder configuration). Ex. 4 1234 # 5678 # (where 4 is the user command, 1234 is the card number, and 5678 is the user's pin code)   To use the keypad reader with Card and Pin enabled (Dual Factor Authentication), then present the card and type the PIN code followed by pound. Ex. (Present Card) 5678 # (e.g. 5678 is the user's pin code) ... View more