Security: Access Control

Question Why does Access Easy Controller load an error '4032 – Invalid File Name' when the Custom Logo is uploaded? Answer The custom logo file name is case sensitive. Programs such as Microsoft Paint will set the file extension of the graphic file to upper-case when setting the file name. The file name must have the file extension in lower-case. The exact requirements of the Custom Logo graphic file are below: The graphics file must be in GIF format. The file name of the graphic file name must be CustomLogo.gif (e.g. Take note of the file name, as it is case-sensitive). The file size should remain approximately 144x64 pixels. The file size can not exceed ten kilobytes.

Possible solutions to AEC video playback error

Possible solution to getting AEC "permission denied" error

Article states what IP address the AEC uses to search video.

How can the Door Opener be prevented from activating when the Request to Exit input is triggered?

Article describes how the error "Communication Initialization Failed" is corrected?

Article describes how to troubleshoot a RDKYPRO login driver error

RDKYPRO SQL default passwords

Article describes how to address rkp-2220 onboard readers.

How do you upgrade an access panel in ReadykeyPRO?  Upgrading a panel becomes necessary if the current access panel does not have enough memory for the system or needs to be replaced for maintenance.

Troubleshooting the rdkypro ethlan-micro

Describes reasons for facility code error in AEC

Article addresses AEC Door Contacts and Request to Exits are not Responding

Article describes way to display latest alarms in rdkypro

Article describes how to delete all alarms in rdkypro alarm monitoring screen

How to change number of events displayed in the AEC 1.0 or 2.1 transaction screen.

When logging into the AEC1.0 through your web browser, the message "you are a stranger" appears and you are unable to login to the system.

Possible solution for unable to learn in a escort transmitter

AEC 1.0 panel not booting

Describes the setup of elevator control for an AEC 1.0