Very often, it is easier to troubleshoot most AMS problems when logging is enabled. By default, this option is disabled in AMS. These steps will detail how to enable logging for AMS.
Log into the AMS server or client with administrative privileges
2 Click on the “Configuration” option\
3 Next select the “Options” selection
4 Select the “Debug logfiles” option
5 Now check the “DMS, Terminal and MAC name” under the (Technicians) column.
Leave the options under the (Support) column Unchecked unless specifically directed to.
6 In order for the logs to be available, the AMS server PC will need to be rebooted
7 After the AMS server is rebooted, reproduce the issue and it should now be listed in the log files for engineering to evaluate.
The log files are typically located in the C:\ProgramData\Bosch\Sicherheitssysteme\Access Management System\Logs
Most AEC firmware versions (18.104.22.168c V1 and earlier) are not compatible with Internet Explorer versions 8 and up. This may prevent the Card Administration screen from displaying the cardholders. This is a workaround for that issue
When logging to Access Management System (AMS), Visitor Management receive an error “Access Denied”.
One possible cause is the user missing a “User profile”, or the User Profile doesn’t have execute rights for Visitor Management.
One possible solution would be the following:
Verify the user has a User Profile assigned.
In AMS go to Configuration -> Operators and Workstations –> User rights
Go to User Profiles, make sure to assign a profile if there is none.
Verify the Profile has execute rights for Visitor Management.
Go to User Profiles, make sure the user profile assigned has provisioned the execution rights for Visitor Management. This rights may vary according to the user.
Note : The user and password to log in to Visitor Management are set under the “User account” tab.
Disclaimer: this guide is intended for Windows advanced users. Knowledge on Windows registry and batch files is highly recommended.
If you don’t have knowledge on modifying the Windows registry, do not continue as any mistake can damage the operating system.
This document consists of three parts:
Import or create a certificate to the RPS computer
Enable Https and configure the certificate binding
Import the certificate into AMS server
When connection is attempted for the first time with a DX4010i module to a 9000 series panel the RAMIV prompt displayed is "configuring port". After approximately 90 seconds the RAMIV prompt will display "retry count exceeded"