Very often, it is easier to troubleshoot most AMS problems when logging is enabled. By default, this option is disabled in AMS. These steps will detail how to enable logging for AMS.
Log into the AMS server or client with administrative privileges
2 Click on the “Configuration” option\
3 Next select the “Options” selection
4 Select the “Debug logfiles” option
5 Now check the “DMS, Terminal and MAC name” under the (Technicians) column.
Leave the options under the (Support) column Unchecked unless specifically directed to.
6 In order for the logs to be available, the AMS server PC will need to be rebooted
7 After the AMS server is rebooted, reproduce the issue and it should now be listed in the log files for engineering to evaluate.
The log files are typically located in the C:\ProgramData\Bosch\Sicherheitssysteme\Access Management System\Logs
1. Access the APE product page (below). Download and install APE into the new server/computer.
2. Transfer the license from the old APE server to the new one. Technical Support requires a copy of the computer signature from both the old and new servers.
3. Start the APE Configurator.
4. Select Settings > License Activation (see figure 1).
Figure 1 License Activation page.
5. Capture a screenshot of the “Active license” page from both the old and new server computers. Email a copy of both screenshots to Technical.Support@us.bosch.com. The screenshot is recommended to ensure the Computer signature will be exactly as indicated on the page.
6. Back up the database.
Locate the tool “DbiTool”, located in the folder C:\BOSCH\Access Professional Edition\PE\bin.
Open the tool and click the “Export all” button (see figure 2).
Figure 2 DbiTool page
7. Manually back up the database and configuration folder.
Locate the folder C:\BOSCH\Access Professional Edition\PE\Data (or locate the folder/path as modified during the initial install).
Manually back up the “Data” folder.
8. Import the configuration files and database to the new server computer.
Manually paste the content of the “Export” folder contained within the previously backed up “Data” folder to the new server, in the same path: C:\BOSCH\Access Professional Edition\PE\Data\Export.
The data folder also contains Formulas, Layouts and Pictures. Copy these items and add to the new server computer as needed.
9. Use the APE configurator to import the configuration file.
All Access PE configurations are stored in the folder “Data\Cfg”. The active configuration is called Active.acf.
Open the APE configurator, and click the button. Choose the backed up Active.acf file.
Activate the imported configuration using the button. Propagate the active configuration to the controllers by pressing the button. The dialog below appears. You can choose which configuration is sent to the controllers.
Figure 3 Active Configuration page
* Note: Before propagating the configuration to the controllers, make sure the old APE server is disconnected from the network.
Import the database using the “DbiTool". Open the tool and click the “Import all” button.
Note: The new APE server configuration will not be operational until the new license key is received from Technical Support and then added to the new APE server.
Most AEC firmware versions (18.104.22.168c V1 and earlier) are not compatible with Internet Explorer versions 8 and up. This may prevent the Card Administration screen from displaying the cardholders. This is a workaround for that issue
This article describes the use of the AECT utility within the AMS installation folder, that will check your PC specs to see if AMS can be installed. This is only a "guide" as to the recommended specs for installing AMS.
When trying to access the Access Easy Controller via Microsoft Edge, Chrome or other web browsers, you may get an error, "the connection for this site is not secure", which prevents you from connecting to the AEC.