Most AEC firmware versions (126.96.36.199c V1 and earlier) are not compatible with Internet Explorer versions 8 and up. This may prevent the Card Administration screen from displaying the cardholders. This is a workaround for that issue
When connection is attempted for the first time with a DX4010i module to a 9000 series panel the RAMIV prompt displayed is "configuring port". After approximately 90 seconds the RAMIV prompt will display "retry count exceeded"