While troubleshooting Conettix problems there are occasions when network traffic fails to pass on a particular port. Determining whether or not the port is already in use, and therefore not available to the current configuration, is a valuable troubleshooting tool
How to determine the values to enter for the Poll Rate and Ack Wait Time.
Note: The calculation described is only be required on legacy control panels. The B8512G/B9512G and GV4 types only need a Receiver Supervision Time selection. The Poll Rate, Ack Wait and Retry count will automatically populate.
The formula for determining Poll Rate and Ack Wait Time is as follows:
Panel setting: Poll Rate + Ack Wait + ( Retry Count X Ack Wait)
Receiver setting: Panel Poll + Ack Wait
Panel setting = Receiver setting
Example: Panel Setting: Poll Rate = 240; Ack Wait = 10; Retry Count = 5 Panel setting: 240+10+ (5 X 10) = 300
Receiver Settings: Poll = 240; Ack = 60 Receiver setting: 240 + 60 = 300
300 = 300 Refer to the the following site for more information on setting up Conettix Devices