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  Cause   Camera is added as ONVIF Encoder in VSG, but it is not visible in the Device Tree either in Devices menu or in Maps and Structure menu from BVMS Configuration Client. Therefore, the camera cannot be added in the Logical Tree and display its image in the Operator Client.   Solution   1. Go to the Devices menu and right click on the camera icon displayed under the VSG 2. Select "Edit ONVIF Encoder" 3. Check the box next to the "Use video input 1" option and click OK The camera will be now visible in the Device Tree: 4. Do not forget to save your changes 5. Next, go to the Maps and Structure menu. You will notice now that the camera is also visible in the Device Tree from this menu. Drag & drop the camera in the Logical Tree > click Save & Activate  6. Open Operator Client  The camera is now visible in the Logical Tree and you can drag & drop the camera into the Image pane to see its image.     ... View more

Question   Where can I find my Bosch Remote Portal ID?   Answer   Once you are logged in to your Bosch Remote Portal account, click on your Account name (at the top right side of the page) > select Account Settings   Your Remote Portal ID will be displayed:   ... View more

Question   How can I find the Intelligent Insights version installed on my unit?   Answer   The last version of Intelligent Insights installed on your unit could be found by accessing: C:\ProgramData\Bosch\Intelligent Insights\log\Installer   🛈   If folders/ files are not visible, please unhide them by using Show Hidden Files and Folders option   ... View more

Question     Why cannot I select the 1080 resolution in the dewarp mode of FLEXIDOME panoramic 5100i 12MP? NDS-5704-F360 shows in DEWARP Mode the options 1280x720 and Off NDS-5703-F360 shows in DEWARP Mode the options 1280x720, 1920x1080 and Off.   Answer     On FLEXIDOME panoramic 5100i 12 MP in onboard dewarping mode, HDMI output is limited to 720p. In onboard dewarping mode, HDMI output selecting the image circle on a 12 MP sensor camera is not showing an image due to resource exhaustion. When the 12MP is in non-dewarped mode it can do 1080p of the image circle.  If you do NOT use the application variant DEWARP, the configuration of HDMI output is complete possible. The 6MP variant can run 1080p in both dewarping and non-dewarping. This is also stated in the Release letter of CPP14.2 FW_8.71.0066 ... View more

 Find attached the FRENCH version of this article!   🕞 This procedure takes in average ~ 5 min to complete   The DIVAR IP System Manager application includes a dedicated script that simplifies the log file collection for DIVAR IP all-in-one 4000 & 6000 & 7000 gen4.   Step-by-step guide     1.  Sign in to the administrator account To sign in to the administrator account in BVMS operation mode: On the BVMS desktop, press CTRL+ALT+DEL. Press and hold the left SHIFT key immediately after clicking Switch User. Press CTRL+ALT+DEL again. Select the BVRAdmin user and enter the password that was set during the system setup. Then press ENTER.        Note: To go back to the BVMS desktop, press CTRL+ALT+DEL and click Switch user or Sign                        out. The system will automatically go back to BVMS desktop without a system restart.          To sign in to the administrator account in VRM or iSCSI operation mode: On the Windows sign-in screen, press CTRL+ALT+DEL and enter the BVRAdmin password.   2.  In order to collect System Manager logs easily, a script is added to the DIP44/64/74’s Start Menu, called “Export System Manager Logs”:   3.  After running this script, the resulting ZIP-file can be found in: C:\Users\Administrator\Documents\Bosch   The logs gathered in the ZIP-file are as follows: • DIVAR_IP_System_Manager – Installation logs for System Manager • DivarIP – Installation logs for the DIVAR IP AIO’s other software • SysMgmService – Logs copied from C:\ProgramData\Bosch\SysMgmService\log • _DriveInfo.txt – Details about the storage on the DIP • _ProcessInfo.txt – Details on currently running processes • _ServiceInfo.txt – Details on currently running services • _SystemInfo.txt – Windows System Information These files can provide the basic information needed to figure out what happened if a package fails to install or if there are other issues during installation. The ZIP-file is not encrypted and all log files are plain text.    The most System Manager Logs used are the following: • localui.log – any logs from the local UI itself. The start of the process is always finding the installation files on the system. Any trouble in this regard will be reported in this log file. If there are any issues while detecting files or initially validating files, it will be found in this log. • sysmgm-commander.log – backend communication log. Checking any status changes within this log can be helpful to see where in the installation process incidents occur. • sysmgm-executor.log – execution of installations log     Nice to know:   How to get the BVMS Configuration Collection Logs of the system?   💡  For a better understanding of using DIVAR IP AIO 4000 & 6000 we encourage you to join our free online Training from Bosch Building Technologies Academy!   ... View more