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Question   Can I perform an OS upgrade to Win2016 on my old DIP 3000, DIP 6000 or 7000 R1? System details: Windows installed on Bosch server → the current version is 2008 or 2012 and the request is to upgrade it to 2016 DIP-7080-00N DIP 6040 DIP 3040 DIP 7040 DIP 6180 DIP 2040 DIP-7180-00N DIP-61F0-00N DLA 1400 DIP 71F0 DIP 6080-00N DIP-5042EZ-0HD    Answer   Newer OS versions aren’t qualified to run on the older units' hardware. So, upgrading the OS is not supported by us and nor is the hardware upgrade. However, there are newer generations of DIVAR IP units running newer OS versions and your Bosch Sales representative can give you more information about them. Note: Regarding the license transfer, the DIVAR IP / DIVAR IP AIO licenses are bound to the hardware and license transfers to a new DIVAR IP / DIVAR IP AIO unit are only possible in exceptional cases, when the hardware has failed under warranty.     ... View more

Question   Can I display more than 1 camera on a single Monitor of Decoder VJD-7513 in BVMS 11.0 when an alarm is triggered? System Overview: BVMS 11 1 monitor connected to 1 x VJD-7513 that is part of a Monitor Group The monitor has a layout consisting of several image panes Desired status: when an alarm is triggered → pop up the image of the 4 cameras on the same decoder monitor   Answer   In Alarm Options > Monitor Group: BVMS allows you to assign 1 camera per each monitor column that has been added in the Monitor Group. In case you have only one monitor column in the Monitor Group, and you try to assign a second camera in the second column (column named “2”), you will get an error saying that “Only one column has been configured for this monitor group.” because there is no second column with a second monitor configured in the Monitor Group. This is as designed.       ... View more

Scenario: New installation with a Divar network 2000 5 Bosch cameras installed (in this article: FLEXIDOME panoramic 5100i IR used as example) Issue: 2 cameras do not have audio output on live or recording How to configure the output on the device?     Step-by-step guide   Attempt the following steps, making sure audio is enabled in the cameras as well: 1) Remove the camera from the recorder 2) Install the latest available released firmware on your camera (Download Area) 3) Perform a factory default on the camera. 4) Enable the audio on the camera in the camera settings (Web->Configuration->Camera->Audio), set: Audio on, Audio input: Mic/Line, Volume: set to appropriate, Recording format:  AAC 48kbps 5) Enable audio on the live page (Web->Configuration->Web interface->Live Functions->Transmit audio) 6) Connect and add the camera to the recorder 7) Connect an amplifier on the AUDIO out. Now the recorder should be able to retrieve the audio from the cameras.   Issue: Audio works now via live or recording. But when trying to connect a UML-245-90 Bosch monitor which has build in loudspeakers, there is no audio. The monitor has built in loudspeakers. What to do? Verify if the Audio Source is selected to be HDMI. You should be able to do this by accessing the sound menu by pressing the menu button on the control panel of the monitor. ℹ️ Choices should be Audio 1 (audio signal from the Audio IN connector) and HDMI (audio signal from the HDMI connector). Additionally, you could verify by connecting the audio from the Network recorder to the Audio 1.   If it does not, please send the following information to the Central Technical Support Team: Firmware version of the Divar Network Recorder 2000 Pictures of the label on the recorder/monitor and the connections made. Camera models and firmware version Logs from the Divar recorder ... View more

Question   Dewarping drop-down menu is grayed-out. Why am I unable to see the Dewarped view mode menu in Live web GUI of FLEXIDOME panoramic 5100i IR camera?   Answer   Dewarped view mode menu in the Live view of your FLEXIDOME panoramic 5100i IR camera is grayed-out because the Application variant set for your camera is FLEXIDOME panoramic 5100i IR instead of FLEXIDOME panoramic 5100i IR - DEWARP.   1. Change the Application variant to FLEXIDOME panoramic 5100i IR - DEWARP by accessing Configuration > Camera > Installer Menu     2. Click OK when the Warning message is displayed and wait for few seconds until the camera will be reconnected back.   3. Once the camera is reconnected, you have to login back with the camera's credentials   4. Now, the drop-down menu is active and you can select the Dewarped view mode from the list     New features depending on the Firmware version: Starting with FW 8.20.0143: Cameras provide an image circle together with an appropriate lens curve to allow dewarping at client side. Starting with FW 8.50.0138: Onboard dewarping for FLEXIDOME panoramic 5100i family, providing the possibility to switch the operational mode of the camera to provide three virtual cameras: Starting with FW 8.51.0009: HDMI output is now supporting dewarped views when the camera is running in onboard dewarping mode. View on HDMI output can be selected from one of the virtual lines. Starting with FW 8.70.0067: On FLEXIDOME panoramic 5100i, in onboard dewarping mode, the supported resolutions for line 2 and line 3 have been increased On FLEXIDOME panoramic 5100i, up to 6 pre-positions can be set and saved for the dewarped view modes. ✅ See more details in Bosch Release Letter CPP14.2 FW_8.70.0067 ... View more

  Possible causes and solution(s)   Causes   When looking at the live view via browser (Dewarped view mode) of FLEXIDOME panoramic 5100i IR camera, the ePTZ controls work only for the 1 top left cameo. Also, the Active region cannot be selected – there is no action when trying to select one of the regions out of the 4 present in the Live view Camera details: FLEXIDOME panoramic 5100i IR Firmware version: 8.50.0138 CTN: NDS-5703-F360LE Browsers used: Firefox - 101.0.1 Edge - 89.0.774.68 Internet Explorer - 21H1 (OS Build 19043.1348) Edge Dewarp introduced in FW 8.50: the ePTZ was only possible in IE 11; all other browsers failed. This was due to the web page had an incorrect style tag, which was refused by modern browsers.   Solution   This behavior is fixed in CPP14.2 FW 8.51.0009. It is released and available in the DLS. "An issue is fixed where, in onboard dewarping mode, only the top-left image pane of a quad view could be PTZ controlled." and the cameras are working as the edge dewarping limitations state.  → Release Letter   Please upgrade your FLEXIDOME panoramic 5100i IR camera to the Firmware version 8.51.0009 or higher (CPP14.2) All CPP14.2 Firmware versions are available on the Download Store web page: select Firmware tab > choose Cameras and Encoders & CPP 14.2 > click Select > download the Firmware version 8.51.0009 or higher by clicking on the corresponded link, under the Reference column After upgrading your camera, you can select the region you want to move from "Active region". The yellow square is the selected active region.      🛈 Note: BVMS: We do not support ePTZ for Camera 2 and 3 in edge Dewarp mode. They will only be displayed as fixed cameras, no option for PTZ. Camera 1 will appear as panoramic camera which we can control via ePTZ. Video Security Client (VSC): only support controlling the individual sectors for client-side dewarping. Edge dewarping ePTZ is not supported. Restriction is mentioned in the VSC Release Letter.     New features depending on the Firmware version: Starting with FW 8.20.0143: Cameras provide an image circle together with an appropriate lens curve to allow dewarping at client side. Starting with FW 8.50.0138: Onboard dewarping for FLEXIDOME panoramic 5100i family, providing the possibility to switch the operational mode of the camera to provide three virtual cameras Starting with FW 8.51.0009: HDMI output is now supporting dewarped views when the camera is running in onboard dewarping mode. View on HDMI output can be selected from one of the virtual lines. Starting with FW 8.70.0067: On FLEXIDOME panoramic 5100i, in onboard dewarping mode, the supported resolutions for line 2 and line 3 have been increased On FLEXIDOME panoramic 5100i, up to 6 pre-positions can be set and saved for the dewarped view modes. ✅ See more details in Bosch Release Letter CPP14.2 FW_8.70.0067 ... View more