About Central_Support

Question   What is the difference between ‘Yes, and log off’ and ‘Yes’ when closing Operator Client BVMS 12.2?   Answer   Starting with BVMS 12.2, new OpenID Connect (OIDC) login options have been introduced: When configured, new user login option is available External identity. Moving forward, external IdP login is opened. User should sign in using his IdP credentials. If configured (on IdP level) it allows using Multi-factor Authentication As a result, user can log into BVMS using his general (IdP) credentials and authentication method in the same way, as he logs into other Windows applications. When closing the Operator Client, the user can decide to Completely log off from IdP (“Yes, and log off” option) If the machine is used by 2 or more operators, they should use this option. Whenever the Operator Client is reopened, it will be necessary for operators to authenticate with their own user and password. Or Stay logged-in, so it’s not needed to provide credentials when Operator Client is started again (“Yes” option) After reopening the Operator Client, when using external identity option, the user will be immediately logged in, without being necessary to type in the user and password again.   ... View more

This interface is designed to provide applications an API for controlling Virtual Inputs. To access an existing Virtual Input the application has to know the unique authentication token of the Virtual Input which is used for both authentication and identification.   Step-by-step guide   Please find attached the following document configuring REST API for CBS. Also, please find bellow how to create a virtual input in Alarm Management: ... View more

Can be useful if running the AECT utility   Possible causes and solution(s)   Symptoms   When attempting to run the AECT utility to check PC specs, there may occur a situation where it doesn't run at all when selecting run as administrator or just double clicking on it to open it. Typically nothing will appear or possibly a text file may appear like the one in the screenshot below:   Causes   This may be caused due to windows updates or restrictions.   Solution   Here are the steps to a possible solution to this issue: 1. Navigate to the downloaded AMS installation folder. Open the EN\AddOns\Advanced\AECT folder. 2. Open the "Plugins" folder.     3. In the plugins folder, right click on the AECT.base.dll file and select "properties".   4. On the next screen that appears, check the "Unblock" checkbox on the bottom right.   5. Click "apply" and then "okay" to apply the option and close the screen.   6. Rerun the AECT utility and remember to select "run as administrator".   7. Click on "Allow Access" if any firewall messages appear.     8. You should now be able to run the AECT utility.     A more detailed explanation of what causes the issue can be found here. ... View more

Question   What is the difference between Global VCA (from VCA task) & VCA Profile: Global (from Positioning)?   Answer   1. Global VCA under the VCA task in Configuration Manager is used from default on the camera (with no specific configured VCA Rules). Global VCA (in most cameras known as silent VCA) is available for every camera which supports video analytics and supports to detect any motion/object. Global VCA (from VCA task) & VCA Profile: Global (from Positioning) exist in relation to each other and only on dome cameras. 2. VCA Profile: Global (from Positioning) is  used to set the same height of the camera for all VCA profiles. The VCA profile tab under Positioning is used for AUTODOME and MIC cameras, because these cameras have the ability to pan and tilt and therefore change their tilt or roll angle, for example. You can configure for each set preposition which is bound to an VCA task a different tilt, roll angle and so on in the positioning tab.    For a better understanding of using Video Analytics, we encourage you to join our online trainings from Bosch Building Technologies Academy! ... View more

Question   What does Exit Error mean in G series panels?   Answer   An Exit Error occurs when a point with a programmed entry delay is faulted while the area is arming but remains faulted throughout the entire arming process. For example, the exit delay begins when the area is armed. The exit door (delay point) is opened but the point doesn’t restore before the end of the exit delay time. The exit delay time switches to entry delay, and when the entry delay time expires, an ‘Alarm Exit Error’ is generated. Note that this feature is always enabled and has no configuration parameters. Receiver reports will appear as below. Alarm Exit Error (No User) Printer:     D6500 Mode: SIA Mode: dd/dd tt:tt Lxx ACC aaaa ALARM REPORT +++ACC aaaa EXIT ERROR +++ACC aaaa AREA=a POINT=ppp h1rrlssssssaaaasAspppt <header>[#aaaa|NriaEAppp] Alarm Exit Error (No user / 4-digit Point) Printer:     D6500 Mode: SIA Mode: dd/dd tt:tt Lxx ACC aaaa ALARM REPORT +++ACC aaaa EXIT ERROR +++ACC aaaa AREA=aa POINT=pppp h1rrlssssssaaaasAppppt <header>[#aaaa|NriaaEApppp] Alarm Exit Error (No Area) Printer:     D6500 Mode: SIA Mode: dd/dd tt:tt Lxx ACC aaaa ALARM REPORT +++ACC aaaa EXIT ERROR +++ACC aaaa ID=iii POINT=ppp h1rrlssssssaaaasAspppt <header>[#aaaa|NidiiiEAppp] Alarm Exit Error Printer:     D6500 Mode: SIA Mode: dd/dd tt:tt Lxx ACC aaaa ALARM REPORT +++ACC aaaa EXIT ERROR +++ACC aaaa AREA=a ID=iii POINT=ppp h1rrlssssssaaaasAspppt <header>[#aaaa|Nria/idiiiEAppp] Alarm Exit Error (4-digit Point) Printer:     D6500 Mode: SIA Mode: dd/dd tt:tt Lxx ACC aaaa ALARM REPORT +++ACC aaaa EXIT ERROR +++ACC aaaa AREA=aa ID=iii POINT=pppp h1rrlssssssaaaasAppppt <header>[#aaaa|Nriaa/idiiiEApppp] Alarm Exit Error (4-digit User / Point) Printer:     D6500 Mode: SIA Mode: dd/dd tt:tt Lxx ACC aaaa ALARM REPORT +++ACC aaaa EXIT ERROR +++ACC aaaa AREA=aa ID=iiii POINT=pppp h1rrlssssssaaaasAppppt <header>[#aaaa|Nriaa/idiiiiEApppp]   ... View more