About Central_Support

The default behavior of VRM is to redirect requests from "HTTP" to "HTTPS" via the HSTS setting. Primary VRM ports: HTTP = 80 HTTPS = 443 Min TLS version = Auto HSTS = On Plus HTTP redirect Secondary VRM ports: HTTP = 81 HTTPS = 444 Min TLS version = Auto HSTS = On Plus HTTP redirect HSTS, what is this: HTTP Strict Transport Security - Wikipedia Basically, this is what the HSTS protocol does - If HSTS is On and you connected once to HTTPS, then your browser (not the VRM itself) always will try to use HTTPS instead, even if you type HTTP in the address bar! This can be seen and changed in BVMS Config Client or CM Please note: Never change VRM or any device settings via CM if they are managed by BVMS - BVMS will revert the settings back to previous state as set in BVMS Cc   Step-by-step guide   VRM network and port settings: Open BVMS Config Client Navigate to the VRM and select it. Click on the TAB - Network and then Details. This is the default configuration for Primary VRM ports.   HTTP port = 80 HTTPS port = 443 HSTS = On Plus HTTP redirect How to disable VRM port 80: Change the HTTP port from 80 to 0, this will then be shown as Off. Or just type Off Change the HSTS to On   Any HTTP request to VRM via Port 80 will no longer work. No redirection will be done. How to enable VRM HTTP port 80 without redirecting to HTTPS port 443 Set HTTP port to 80 and HTTPS port 443 Set HSTS to On   Now you can use either HTTP or HTTPS Keep in mind, you may need to close & reopen the browser or open a new TAB. Not recommended to disable HSTS as this can open your system to Man-in-the-Middle attacks. ... View more

Question   The Tamper Detection of AUTODOME IP starlight 5000i IR camera is configured as follows and sometimes it works, but sometimes not. Why?   Answer   According to the screenshot, the alarm is set to show tampering when the scene is too dark. This could be the reason of Tamper Detection option to work randomly. The inconsistency in the tamper detection functionality could be due to various factors: Lighting Conditions: If the scene is consistently dark, the tamper detection might not be able to reliably differentiate between normal environmental changes and actual tampering. Similarly, if there are sudden changes in lighting conditions due to external factors such as clouds, trees, or artificial lights, it could trigger false alarms or fail to detect tampering when necessary. Sensor Sensitivity: The sensitivity of the tamper detection sensor might not be finely tuned or calibrated properly. This could lead to false positives or negatives depending on the threshold set for triggering an alarm. Environmental Factors: Environmental factors such as dust, debris, or insects might interfere with the tamper detection sensor, leading to unreliable performance. Technical Malfunction: There could be technical issues or malfunctions in the tamper detection system itself, such as wiring problems, software glitches, or hardware failures, which can cause intermittent failures. Interference: External electromagnetic interference or radio frequency interference could disrupt the operation of the tamper detection system, leading to inconsistent performance. System Configuration: Improper configuration of the tamper detection settings or compatibility issues with other components of the security system could result in unreliable operation.   For more information on setting “Tamper detection”, please see manual on the link below, page 41: AUTODOME IP starlight Operation Manual Or follow the video and article below:   video: Video Analytics - How to add a 'Tampering' task How to configure Bosch camera tamper detection? Also, please find the information about implementation of Intelligent Video Analytics or Intelligent Video Analytics Flow in the Software Manual on the link below, page 94: VCA Operation Manual And in this article How to optimize camera settings for video analytics? ... View more

Question   Should I have valid SMA when requesting the license transfer from an old DIVAR IP to a newer one?   Answer   Yes. Since the system does not have a valid SMA, the Central Technical Support team cannot perform the license transfer from one unit to the other. Therefore, we recommend you purchase the SMA extension and afterwards ask for the license transfer. Also, when requesting the transfer, be sure that you will provide the Central Technical Support team with the pictures of labels from both units.   To place the order, please contact your local Bosch dealer See more on Bosch Software Assurance official webpage ... View more

At some point of the troubleshooting process, the customers might be asked to force the VRM to do a full initial discovery. Follow these steps to do this:   Step-by-step guide   Stop VRM service Go to C:\ProgramData\Bosch\VRM\Primary Rename the db folder Restart the VRM service.   VRM takes 10 min to discover 1 block but can discover 10 blocks at the same time. So, the total number of blocks could be = with the number of minutes VRM needs to discover all blocks. ... View more

Question   Can I add & sync my Dropbox account and share projects from it through Project Assistant app?   Answer   Yes! Follow the steps below to manage adding & syncing your Dropbox account and share your projects from Project Assistant with your associates: 1. Open Project Assistant App and choose the project you want:   2. Login with the password set on your project:   3. Click on the three dots button and select Cloud status:   4.Tick the box next to "Dropbox synchronization" and click on the "Connect to Dropbox" button:   5. Login or sign up to Dropbox to link with Project Assistant App   6. Once you are logged in, a pop-up will show up asking you to allow Project Assistant app to access the files and folders from your Dropbox account. Click Allow and Open in the next pop-up displayed:   7. Now you are connected into your Dropbox account through Project Assistant App:   8. In order to share the projects with you associates, tick the box next to "Dropbox synchronization" > select Invite your associates > click OK   9. Select the project folder you would like to share and click Share folder:   10. Share it as you wish by choosing the desired option:   11. Set the access for the associate as editor or viewer only > add the e-mail address of the person you will share the project > click Share folder   12. The associate you are sharing the project with will receive the notification via e-mail:    Tip:  See all the projects shared with other associates by checking the Shared menu in Dropbox:    Nice to know: How to manage larger projects with multiple contributors by using Project Assistant App? ... View more