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Question   Which is the RCP-CGI command to switch ON-OFF the IR-LED of FLEXIDOME IP 3000i IR? Answer   IR function On: the IR illumination is always on. http://<IP_Address>/rcp.xml?command=0x09A5&type=P_OCTET&direction=WRITE&num=1&payload=0x00040410030001 IR function Off: the IR illumination is always off. http://<IP_Address>/rcp.xml?command=0x09A5&type=P_OCTET&direction=WRITE&num=1&payload=0x00040410030000 IR function Auto: the camera automatically switches the IR illumination. http://<IP_Address>/rcp.xml?command=0x09A5&type=P_OCTET&direction=WRITE&num=1&payload=0x00040410030002     Additional info for the payload:   First "04" addresses the "camera server", following "0410" is the "object ID" of the illuminator, "03" is SetGet, last data represents the actual command what to do. Bicom command used is 0x09A5. ... View more

Question   What is the difference when importing .csv files from tools menu or table view from Configuration Manager?   Answer   The one accessed through the tools menu is used to import devices into my Devices list, and populate the local database with devices without the need to do a network scan or to import devices located on a different VLAN/ Subnet, that normally are hard to reach. It will also work to import a great number of devices in one step, and organize them in folders/ sites for easier management. The one accessed thru the table view, is to import customized views of previously exported customized views. It does not import devices into the local database. Link to: How to Import CSV device list into Config Manager ⚠️  Note The  icon may be missing from the table view in Configuration Manager, version <7.50. Therefore, we recommend to update the Configuration Manager to v7.50 or above You can download the latest version of Configuration Manager from Download Store ... View more

Question   Why does the Operator Client break mp4 exports into multiple files on a DIVAR Hybrid or Network?   Answer   If the DIVAR was configured for a different FPS when running regular and motion recording, on each motion: the frame rate will increase for e.g. from 12,5 to 25 in the recording. When you export a selection in mov/ mp4 one file, it cannot contain different FPS. Then, the system will create dedicated files for each FPS change. Also, if you have a sensitive motion it will always toggle between FPS.  Please check if whether there is for e.g. any light flickering causing this frequent toggle.   This is a normal behavior when there is a difference between Motion alarm and Standard recording streams (this means that most likely you have a setup of motion/ alarm recording as well and not only continuous) This means that if there is a different resolution, Operator Client can't export 2 resolutions in the same video.  Also, when you do an export like this, Operator Client exports a playlist with all the videos exported and this way you can view them in one instance.   This only happens when you perform the export in BVMS Operator Client. If you do the export from the DIVAR Web interface, in either .asf or .dav format, you will get 1 file. (and also, the player is exported)   Note: Native export does not show this effect as the BVMS Archive Player can manage the FPS change in one file. ... View more

Possible causes and solution(s)   Causes   In Operator Client on DIVAR IP (BVMS 10.1.0), all 25 cameras have the live view, but on the workstations (HP, purchased from Bosch), 24 cameras have the live view, but one camera has live black image. Even on a locally connected workstation, the image is black for that camera. The issue described above might occur due to the different port and protocol used on the other 24 cameras and the one with the live black image.   Solution   Please check which port and protocol have been set on the camera that has the live black image.   For example, the camera with the live black image has an unsecure protocol: the HTTP and port on 443 (which was set by default), while the other 24 cameras have the HTTPS secure protocol and port on 10444 (set by the user). Try to change the port and protocol on the affected camera with the same used on the other cameras from the network (in this example: HTTPS secure protocol and port on 10444). Then, check if the affected camera has live image in Operator Client.   The port and protocol can be changed from the camera web page: 1. Go to Configuration > Network > Network Services > you will see that the camera has set by default Port 443 2. Click on the wheel button 3. You will be transferred to the Network Access menu Select the port you need (in this example HTTPS secure protocol and port on 10444) near the HTTPS browser port option > Click Set   4. Check the Live view of the camera in Operator Client.   🚩 Ports that must be open within a LAN for all BVMS components: The ports used are described in the BVMS configuration manual Remote access settings in port mapping are removed with BVMS 11.x. Best practice is to use SSH ... View more

Question   What to do when displaying live video in VSC App the thumbnail view is loading slow?   Answer   This behavior was improved with the release of Video Security Client/App 3.2.3. Download the latest version on your mobile from: Google Play or App Store The Windows version is available for download here: Video Security Client - Windows Details related to this fixed behavior are listed in the release letter.   ... View more