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Remote Portal is an useful tool where you can administrate, do remote configuration, remote viewing, remote maintenance and it has a very nice way of adding new features and services solution. It’s a simple way to connect a local camera to the Remote Portal and to the end user interface. This article describes step-by-step how you can configure the Remote Portal in order to access the Bosch camera from your tablet or mobile phone via Video Security App. Article requirements Bosch Configuration Manager Valid account on Bosch Remote Portal Camera PC Tablet/ mobile phone where Video Security Client (VSC) App is installed Step-by-step guide   Add camera into Remote Portal A. Connect camera to the Bosch Cloud In order to make sure that your camera can connect to the Bosch Cloud, please follow the steps below: Open Configuration Manager > My devices > login on your camera with its credentials Go to “Connectivity” tab, set Operation to "On", click "Save" and press on “Register” button Enter your Bosch Remote Portal credentials. If you have no account yet, go to remote.boschsecurity.com to create one Now, the camera is connected to the Remote Portal B. Organize your cameras in Remote Portal in Groups   Access Remote Portal and login with your Bosch Remote Portal credentials Select “Systems” tab. Your camera will be displayed here: Then, press " " button from the bottom right side > click New Group Name the group. You can add the contact person and the physical address where the camera is located > Save You will see that there is no connectivity displayed. This is because no camera was added for the new group. In order to assign the camera to the new group, press on the 3 dots button > press the “Move” button Type in the target group name > Save From this point, the camera is now belonging to the “customer B” group and the connectivity is green. C. Add a Customer user to the Remote Connect service It is important to add the Customer user to the Remote Connect service for every camera so that he is able to display these cameras on the Video Security App. Click on the Remote Connect service card > service details page opens Click on the " " button> click Add Customer Select the related user > click Save Now the Customer user can access the device D. View camera image via Video Security App In case you have not yet installed the app, you can find it in Download Area from Bosch Security website. Open the App Login with your credentials • Press on the 3 dots button from the top right corner of the App > Select Accounts > Add account > Complete your credentials > Add > You will be connected to the Bosch Remote Portal > Done Select the Group name. In this example “Customer B” Now, you have the possibility to watch it live. You can also go into recordings, to the PLAYBACK.  Note: The same workflow can be used to display a camera on the Windows App "Video Security Client".  If you are using your PC, you need to install Bosch Video Security Client for PC from here.   Useful: For more information, please refer also to the following YouTube video:    Webinar: Bosch Remote Portal Or you can register for available Live Webinars on our latest products, technologies, and solutions from here ... View more

There are more ways to connect a device to the Remote Portal: for example from the web browser or Configuration Manager. If you are trying to connect your device to the Remote Portal and it says that server is unreachable, please check the firewall blocks and whether certain ports are not blocked. Step-by-step guide Make sure you are connected to the Internet 1. Acces https://ping.eu > select Ping and check the firewall blocks for: api.remote.boschsecurity.com:443 (Remote Portal endpoint) dm35.cbs.boschsecurity.com:42000 (Video Relay Europa) dm161.cbs.boschsecurity.com:42000 (Video Relay NA) dm261.cbs.boschsecurity.com:42000 (Video Relay APR) To ensure that the firewall is not blocked, you should receive the number of the packets transmitted. 2. Also, go to "Port check" and make sure that the following ports are not blocked: Ports used from the customer's site (camera connectivity) Port 42000 TCP Cloud Connector and Video Relay endpoints Port 80 TCP (HTTP) Certificate Revocation List CRL - http://36.mcg.escrypt.com/crl Port 443 TCP (HTTPS) api.remote.boschsecurity.com Port 123 UDP  Time server Ports used from client side (web client, App) Port 443 TCP (HTTPS) Port 42090 TCP If everything is fine, you should get the following message: In case some ports are not in "open" status, you can manually permit the access by opening a firewall port: Navigate to Control Panel, System and Security and Windows Firewall or press the Windows button and search for it Select Advanced settings Go to Inbound Rules and select New Rule Select "Port" and click Next Add the protocol (TCP or UDP) and the port number into the next window and click Next Select Allow the connection in the next window and hit Next. Select the network type as you see fit and click Next. Name the rule something meaningful and click Finish. ... View more

Question After clicking the Forensic Search button in Bosch Video Management System (BVMS) - Operator Client, "Video image is not available" message is displayed. What could be the reason?   Answer This message will appear if the Graphic Card of the Operator Client machine is not performant enough. Please check the Graphic Card specifications for Bosch Video Management System (BVMS) - see the version dependent BVMS data sheet Make sure that the Operator Client is not installed on Virtual Machine (VM Graphic Cards wont be able to display Forensic Search)   Find the supported version of the Graphic Card driver in the appropriate version of the BVMS Release Notes, in the Hardware drivers section. Below is an example from BVMS 11.1.1 - Release notes:   ... View more

In order to use the software modules, the software needs to be licensed and to receive licenses for the software, the keys need to be registered online. This article explains how to license a system that runs in full Bosch Video Management System (BVMS) mode with help of Security Systems Software License Manager tool (SLMS). This article also applies when: For example, if you already have BVMS licence with 100 cameras,  your site requires more cameras and you've purchased one more licence of 100 cameras. Article requirements: BVMS Access to internet Recommended Browser: Firefox, Internet Explorer, Chrome Valid account to log in into the Bosch Online license Management System (SLMS) or a valid email address to register Access to PC to get Hardware ID Depending on the appliance type or BVMS standalone system, there is an upper limit of licenses that can be installed. Please check this information before purchasing the licenses. Before a license can be activated, you need to create an account on the Bosch Security Systems Software License Manager. Access  https://activation.boschsecurity.com from the web browser Click Create Account Register a valid email address and fill out the necessary information Step-by-step guide 1. Make sure the Management Server has only one network cable connected 2. Make sure that there is no USB, not connected to the internet and no changes will be made on the hardware itself 3. Log in to Configuration Client 4. Click on Tools -> then select License Manager 5. Click on the correct license type 6. Click Activate on the bottom part 7. A new window will open and it will give you a Computer Signature. 8. Take note of the Computer Signature as it is needed when activating license. 9. Once you have received the Authorization number from Order Desk, log in to your account in the same link 10. Click on License Activation 11. Enter the Authorization Number then click the check logo on the right side of the bar 12. Enter the Hardware ID or Computer Signature 13. You should complete an Installation Site name that corresponds to the actual site where the system is installed for easy identification. Please keep in mind that this cannot be changed if you use something random. 14. Click Submit to give you the Activation Key 15. Nice to do: If you ordered software packages, expansions and optional features, we recommend you to download the Bundle file containing all the licenses and import them in License Manager from Configuration Client. It is also recommended to import the bundle file if you tried to activate the license and the following error message was diplayed: "The activation key is not valid". Perhaps you have selected the wrong set of licenses. a. Copy the Authorization Number b. Click on "Download Bundle File" button > paste the Authorization Number > Submit  The Original Bundle File will be downloaded c. Go back to Configuration Client d. Import the Bundle File. Once you have imported the Bundle information, the licenses are going to be all already selected   e. Click on the Activate button > Enter the Activation Key > click Activate f. License will be activated Important: Please note that PC should be connected to the network with only the normal LAN port during the activation. Any other connection (WiFi dongle etc) will cause Hardware ID changing. This procedure can also be applied for DIP units   How to activate a new license for BVMS v11.0 or above? ... View more

Question Do you want to configure the 3rd party iSCSI storage with different LUNs for recording more cameras without Bosch VRM? Please find below if this application is supported. Answer Cameras can record to any 3rd party iSCSI target (configured correctly) via the iSCSI protocol. It can be configured per camera (so no option to configure multiple cameras at once). This could be done using the Camera Interface or Configuration Manager.  As long as the camera can access the Target and scan the LUNs, this would work. Please make sure that: The LUN size does not exceed 2000GB. You do not connect multiple cameras to the same LUN. Important: The customer takes full responsibility for ensuring that the Own-Built iSCSI target gets configured correctly and ensures that the targets limitations are not exceeded. Bosch can not troubleshoot the Own-Built iSCSI Target in anyway or form.   Nice to know: Here you can find the guide on how to configure Microsoft iSCSI target within BVMS system. This article does not cover how to build 3rd party iSCSI target. Please follow the instructions from your hardware vendor.  ... View more