About Central_Support

Question:   How to enable the checkbox 'Show VCA items' on the Bosch IP camera Web GUI?   Answer:   "Show VCA items" is a function which works in Internet Explorer 11 with the Bosch MPEG ActiveX installed. Due the end-of-life of Internet Explorer, this function is no longer available on Microsoft Edge. ... View more

Possible causes and solution(s)   Causes   Upon powering on the DIVAR IP all-in-one 7000 system you hear FAN spinning normal, LEDs are blinking at normal frequency and there are no error beep codes. However, there is no display when connected via VGA (or) DVI (or) DP. This mainly occurs due to incorrect configuration or after a failed attempts to factory default.   Solution   1. Connect the system with a working monitor via VGA (or) DVI (or) DP cable and see if that brings any display. 2. If necessary, please use alternate/working VGA (or) DVI (or) DP cable. 3. Try to avoid using converter or splitter whilst connecting to monitor. 4. In case you get display via DVI (or) Display port but not through VGA port, follow steps 7-8. 5. In case you get no display at all follow steps 6-8. 6. Do you have IPMI configured on this unit? If yes, please connect to IPMI and launch iKVM. 7. Navigate to system BIOS (press DEL key) and apply the following changes:   a. Go to Advanced Tab > Chipset Configuration   b. System Agent (SA) Configuration   c. Graphics Configuration   d. Primary Display > Auto   e. Save and Exit   8. Now connect only to VGA and you should have display.   ... View more

Question   Can I mask areas that should not trigger an alarm (e.g. false detection due to sun reflection)?   Answer   There are two options, One is to set VCA masks to that area. The other option is that you draw "detection fields" and than modify the script to NOT trigger alarm there. so you basically invert the original intention Go to Tasks -> Create a Task -> Object in Field. Add a Field task for every area you do not want to trigger. Then go to the script editor remove the DebounceTime() entry of the fields, remove all the tasks, create one like below. Then it should trigger everywhere except where the fields are placed. WARNING: the fields get red, if someone is outside the fields. Resolution := { Min(-1, -1) Max(1, 1) }; Field #1 := { Point(-0.908, -0.311) Point(0.202, -0.311) Point(0.233, 0.660) Point(-0.386, 0.412) Point(-1.165, 1.437) ObjectSet(FootPoint) PTZ(178.01, 359.08, 0.57) }; Field #2 := { Point(-0.575, -0.822) Point(-0.303, -0.939) Point(-0.116, 0.617) Point(-0.359, 0.728) ObjectSet(FootPoint) PTZ(93.32, 16.49, 0.57) }; Field #3 := { Point(0.250, -0.856) Point(0.569, -0.772) Point(0.569, 0.200) Point(0.362, 0.139)  ObjectSet(FootPoint) PTZ(37.97, 16.49, 0.57) }; Field #4 := { Point(-0.425, -0.539) Point(0.209, -0.550) Point(0.181, -0.083) Point(-0.500, -0.178)  ObjectSet(FootPoint) PTZ(338.38, 16.49, 0.57) }; Field #5 := { Point(-0.591, -0.528) Point(0.359, -0.556) Point(0.222, 0.333) Point(-0.528, 0.167)  ObjectSet(FootPoint) PTZ(262.39, 16.49, 0.57) }; //@Task T:0 V:0 I:1 "Object outside fields" { external ObjectState #1 := !(InsideField #1 or InsideField #2 or InsideField #3 or InsideField #4 or  InsideField #5); external Event #1 := OnSet ObjectState #1; //@}   VCA Task Editor in Configuration Manager:   ... View more

Possible causes and solution(s)   Causes   DIVAR IP ALL-IN-ONE 5000 (DIP-5240GP-00N): The system is functional; it records correctly, and the video output is present. The OS desktop can be seen. At startup, a black screen is showing up and it is impossible to boot into the BIOS or attempt a reset by pressing the F7 key. When trying to restart the DIP and press a key, it remains blocked with a black screen.   Solution   Please make sure that you have connected your monitor to the unit correctly. Refer to the picture below to see where you should connect the monitor.    Additional GPU card with 4 Mini DisplayPort ports (in this case the Mini DisplayPort ports should be used for monitor connection): Note: Only available for DIP‑5240GP‑00N, DIP‑5244GP‑4HD, DIP‑5248GP‑4HD and DIP‑524CGP‑4HD.   Q&A:   1. Is there a preferred port for these units with extra GPU card (DIP-5240GP-00N) to enter BIOS/recovery menu? No, there is no preferred output. Any of the 4 mini-DisplayPort outputs can be used. You only need to have the cable connected before you power on the unit.  2. Is the GPU card disabled (by default) until Windows loads? No, the GPU card is the primary output on the unit. It will display BIOS screen. ... View more

Question   Are there different ways to remotely connect to cameras (Live or Playback) using the Video Security Client or App?   Answer   Yes! Below are the connection scenarios to remotely connect to cameras (Live or Playback) using the Video Security Client or App:   1. To DIVAR IP AIO/ BVMS system:   a) DIVAR IP AIO: Connect to VRM using the BVMS user and password. Port forwarding of Public IP to DIVAR IP AIO local IP-Address and port 443 is required on Internet Gateway. Dynamic Transcoder on DIVAR IP can be utilized. All cameras attached to VRM (up to 256) are accessible. b) DIVAR IP AIO: Connect through VPN to VRM using the BVMS user and password. No need for port forwarding. Dynamic Transcoder on DIVAR IP can be utilized. All cameras attached to VRM (up to 256) are accessible.   2. To Camera directly, bypassing DIVAR IP AIO/ BVMS system:   a) Get camera connection directly to Camera IP-Address (no transcoding possible): Within the site, add all camera IP-Addresses and credentials to VSC From remote through internet: Each camera needs a port forwarded on the Internet Gateway → possible but not recommended. Rather use 2b), save configuration effort and it reduces complexity.   b) Get camera connection through Remote Portal ( RP ): Add cameras to Remote Portal (add RP credentials in each camera). Add Remote Portal account/ Log in using Single Sign-On to VSC.    Nice to know: How to connect my Remote Portal account to Video Security Client? Do I need a license for the remote live stream of my camera in Remote Portal (Remote Connect)? How to configure Remote Portal to access your Bosch camera through Video Security App? How to connect to your cameras with Bosch Video Security Client through Remote Portal? How to configure DIVAR IP 2000 or 5000 to be accessed through the Video Security App via Bosch Remote Portal? ... View more