About Central_Support

Question   Why cameras in different networks & connected to Remote Portal are ‘not reachable’ in Video Security Client?   Answer   On the Video Security Client (VSC) that has the local cameras, you will not be able to see the cameras from the other network and connected through Remote Portal. The same behavior is seen in reverse on the VSC running on the other network. When you connect to a Remote Portal site, the VSC will check first if there is local access to the cameras available. If there is, the VSC will default to that automatically.   This works as designed: cameras divided in 2 networks, N1 and N2 all cameras are in Remote Portal log in with Remote Portal account in VSC if VSC is in N1, only cameras from N1 have live view, no connection to cameras from N2 if VSC is in some 3rd network, then cameras from both N1 and N2 are visible   This is to save the unnecessary internet costs - in many countries, the pay is per MB used. This behavior might occur due to the network config (Local Routers/IPS routing) not allowing needed data to pass through.   This behavior is mentioned in the release notes and as a workaround you can separate the cameras into different groups. For example, if you have cameras in 2 different locations, it would be actually better to separate the cameras in 2 groups. But please be informed that by doing so, you will not be allowed to view them all together. Or you can try a different work around: where on the devices that are connected to the local network, you block the cameras IP addresses in windows defender firewall so that VSC thinks all cameras come from networks outside of the local network. ... View more

Question   What does mean the ‘Status 11’ displayed on Bosch MIC camera?   Answer   ‘Status 11’ means that the wiper is blocked and cannot move freely or cannot move at all. Please check if the wiper is working properly and can move freely. After that, reboot the MIC and check if the wiper does 5 wipes when starting up. If not, then factory default the camera and check if after this the 5 wipes are done. Other possible solutions: Remove any obvious materials that are obstructing operation of the wiper. If the obstruction is from ice buildup, review the diagnostic log of the camera for errors related to operation of the window defroster. (MIC 9000i only) If possible, tilt the camera so that the front faceplate is pointed straight up. (In this position, heat generated by the camera will help to melt ice buildup from its front faceplate area.) If the obstruction is from extreme ice buildup, temporarily avoid operating the wiper until internal heaters, combined with a rise in ambient temperature, melt the ice buildup.   If there is no positive reaction by following the above, please provide the Central Technical Support team with the camera’s logs and its Serial Number.    Nice to know: How to collect logs from your Bosch IP Camera or Encoder? FAQ: CGI commands to enable/ disable the wiper of MIC 7100i, 7000i, fusion 9000i ... View more

IPMI allows you to remotely monitor and manage certain aspects of the DIVAR IP all-in-one 7000 2U (gen 3), such as power status, temperature, fan speed, and other hardware-related information. This can be particularly useful in data center environments where remote management of servers and other devices is essential. Please note that the IPMI works on DIVAR IP all-in-one 7000 2U (gen 3) as designed.   Step-by-step guide 1. Prerequisites: set BIOS primary adapter to Auto instead of iGFX  you require a monitor connected (monitor must be connected to DVI) Disable windows lock screen and set "shutdown monitor to never"   2. Limitations: On the IPMI screen, the POST/ Boot sequence is shown until KIOSK mode pops up on the main Monitor, then the IPMI screen goes black. to get image on the IPMI screen, you need to login into Windows with BVRAdmin After login, Windows will "generate" a secondary screen for the IPMI which is an extended screen (you can’t change the setting to duplicate) Mouse control is basically inexistent, you need to drag/ drop any program to the secondary screen when you are in front of the main screen (you need to work from the DIVAR) You can’t open anything from the IPMI screen, you are basically clicking on the main screen which you can’t see, the mouse will not migrate to the IPMI screen. for Example, drag & drop the Super Doctor to the IPMI screen, and you can then basically migrate with Alt+Tab using the Virtual keyboard. if a screen timeout is set and the DIP goes in Kiosk Mode, IPMI screen will go black and a new logon to windows is required Power control works (restart/power on/shutdown)  Note To see the second monitor you can use iKVM viewer (in the IPMI)    Nice to know: How to remotely view and collect the DIVAR IP 6000 or 7000 (R2&AIO) system's event log through IPMI? ... View more

Question   Is it possible to configure a 2 X 3 layout for VIDEOJET decoder 8000 (layout of 2 images on the first row and 3 other images in the second row)?   Answer   It is not possible to have a custom layout, such as 2 X 3. Supported layouts depend on physical characteristics of monitor and on the set aspect ratio. For example, for a monitor with optimal resolution 1920x1080 the following layouts are supported. Other resolutions may have different values. Any resolutions are supported:    Nice to know: How can you change the Decoder Layout with BVMS SDK script? ... View more

Question   In the controller history, you can see entry as detailed below, showing Detector -On- 14 , what does this indicate?   Answer   This entry indicates that during alarm verification, manual alarm was activated on the controller. ... View more