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Possible causes and solution(s)   This is a comprehensive reference for diagnosing and resolving common issues with Infrared illuminators in security systems. SR/MR illuminators, recommended Bosch PSU: PSU-IIR-36 LR/XR illuminators, recommended Bosch PSU: PSU-IIR-60   Symptoms & Causes & Solutions   Problem Cause Solution No output from unit. Unit not set up correctly                   Ensure illuminator is mounted and connected properly. Check if there is a red glow from the unit with the photocell window covered. - If no output, check voltage at PSU output.(See Top Tip at the end of this guide) If no voltage at illuminator, check for cable breaks and suitability. If voltage at illuminator is OK, check power pot and PC pot settings.     Unit powers up but does not achieve required distance. Incorrect mounting, orientation or diffuser. Ensure illuminator is mounted correctly and in the right orientation. Check power pot is set to maximum and diffuser is correct angle to cover the camera field of view. This could also be due to poor camera sensitivity or incorrect camera settings. Consult camera manufacturers information. Unit switches on at wrong lux level. PC pot not adjusted correctly.               Adjust the PC pot to set the lux level switching point. Turn clockwise to increase sensitivity (switch on in darker conditions) or anticlockwise to reduce sensitivity (switch on in lighter conditions). Ensure the sealing cap is replaced.     Set illuminator for on/off control from PIR sensor. Incorrect wiring or pot settings. Set PC adjust pot fully anticlockwise. Connect telemetry wires, (blue and green), to PIR's Normally Closed relay terminals. Ensure relay contacts are normally closed for the illuminator to be off. When PIR triggers relay opens, and illuminator will turn on. Top tip (Check if LEDs are working).   LEDs not emitting.                       Use a mobile phone camera to check for the red glow from the 940nm illuminator. Purple color in the camera indicates LED activity. Infrared wavelengths are at the extreme of human vision. Most humans can see a red glow from an 850nm illuminator. However, at 940nm it is very difficult to see. Only a very slight glow can be seen in complete darkness. This image shows a 940nm illuminator. Although the camera shows the light to be a purple color, it can be clearly seen that all LEDs are working even in full day light. Web browser continuously prompts for username and password. The persistent request for username and password in the web browser may be due to accumulated cache memory, leading to authentication issues. For Microsoft browsers: Navigate to browser settings. Select "personal preferences." Access the "cache" section. Click on "clear previous history, including passwords." IP integration failure with third-party equipment. The integration failure with third-party equipment is likely a result of incompatible firmware or software versions. Upgrade the firmware or software associated with the equipment to ensure compatibility and seamless integration. Pulsing LEDs indicate potential power supply issue. Pulsing LEDs may indicate an insufficient or unstable power supply, causing disruptions in device operation. Check the power supply voltage to ensure it meets the device requirements. If the voltage is inadequate, replace the Power Supply Unit (PSU) with a suitable one to stabilize the power source and resolve the pulsing LED issue. For PoE models check the switch/injector complies with the required standard (af/at) and power budget has not been exceeded (for switch).   We strongly recommend the use of regulated switch mode 24V DC PSUs for use with the illuminator range. In particular the Bosch PSU-IIR-35, PSU-IIR-60 and PSUIIR-100. https://commerce.boschsecurity.com/gb/en/Power-Supply-Units-for-IRIlluminators/p/23863891851/  Due to variations in mains voltage, we would not recommend the use of AC supplies with illuminator products. ... View more

Question   When trying to auto-calibrate the camera with IVA Pro traffic license in Configuration Manager, the message below is showing up. The Auto Calibration option is grayed out with or without IVA Pro Traffic License. Why? “Unsupported camera model: Auto-calibration is currently not supported for this camera model. Calibration could produce wrong results or might not work.”     Answer   Please be sure that you are not trying to auto-calibrate a CPP13 camera, for example. Be aware that CPP 13 moving cameras do not support AutoCalibration function. Autocalibration is part of the IVA Pro Traffic and available on selected CPP14 cameras. Therefore, consider that the supported cameras are only the CPP14 cameras with IVA Pro Traffic.   See CPP14 cameras models here:  Which CPP corresponds to certain cameras and encoders? Here it is a list of cameras where IVA Pro license could be applied. If you want to discover and compare product and license combinations in more detail, please use our Video Product Selector   License types  All IVA Pro licenses are permanent licenses that are activated once and remain valid afterwards.   Each license can only be activated once on a single camera.   Each license is independent from other licenses (not depending on another license).    Requirements  Cameras need to have at least Firmware 8.70.   Configuration Manager needs to be at least version 7.61.  For more information, please find the VCA Capabilities per Device with FW 8.70 attached.    Nice to know: How to calibrate a Bosch camera (including Map-based calibration and Geolocation)? ... View more

Question   What could be the likely cause when VIDEOJET decoder 7000 (VJD-7513) displays ‘Error Discontinuity in network stream!’ message?   Hardware: VIDEOJET decoder 7513 operating on firmware version 10.40.0061 Symptom: “Error: Discontinuity in network stream!” appears randomly on the monitor/s connected to the VIDEOJET Decoder 7000 (7513).   Answer   This message is shown when there is video packet loss on the streaming camera. If the camera is streaming in UDP mode and there is packet loss during the transmission, this message will appear on the video display of the decoder as it could not decoded the stream due to missing packets. If the camera is streaming in TCP mode and there is packet loss during the transmission, the camera will re-attempt to transmit the missing packet again if it is a minor network issue. Therefore, you should request to the network team to check the logs on the network switch port and find out why is network packet lost between camera network port and decoder network port. ____________________________________________________________________________________________________________________ Additional questions:   If you have checked and your network is well optimized, before contacting the Central Technical Support team, be sure that you have the required information below for further troubleshooting steps: 1) How many physical monitors are connected to VJD-7513 decoder? 2) What is the resolution supported for the physical monitor? 3) For the video pane that show the message, is the camera displaying a full circle view? 4) Is the error always happening on the specific video pane? 5) Provide the occurrence time to review the logs. 6) What is the encoder profile configured on stream 1 and stream 2 for the IP camera? 7) Is the camera video streaming to the decoder using stream 1 or stream 2? 8.) Collect BVMS logs How to get the BVMS Configuration Collection Logs of the system? 9) Has this BVMS system a valid SMA in-placed? 10) Is the camera connected to a 1Gbps connection or 100 Mbps network port? 11) Is the camera using TCP or UDP connection? If it is UDP connection, is the camera video streaming using unicast or multicast? 12) Camera's config file, service password and config upload password. 13) Collect Camera’s maintenance logs How to collect logs from your Bosch IP Camera or Encoder? 14) VIDEOJET decoder logs. Please provide the password used to encrypt the logs. How to extract logs from VIDEOJET decoder 7000 (VJD-7513) via WEB GUI?     Good to know: You cannot add a border between the Dewarped images from 1 camera. You cannot add any sequence in monitors from 5 and above; you can only use monitors from 1 to 4. You can change the time for a sequence and that takes place How to do the configuration of a camera & VJD 7000 & Monitor Group integrated in BVMS 11.1.1? ... View more

Preventing condensation on security cameras is crucial because it can obstruct the camera's view, affecting its ability to capture clear footage. Over time, moisture build-up can potentially damage the internal components of the camera, affecting its functionality and lifespan.   Take into consideration these recommendations below to prevent moisture build up in a Bosch camera.   Step-by-step guide   Please be aware that: The Bosch cameras are mounted properly, as described in their installation manual Please be careful with the network cable grommet to avoid breaking it. In this way you will prevent to damage the grommet In the below example you see additional cuts in the rubber next to the cable hole in the center. By having such damage, the sealing will be not correct and water or humidity might enter.   Therefore ensure you use the correct hole/rubber: sometimes this is indicated with a label This indicates the right grommet with correct diameter as well ensures the cable is not skew   When the cable-hole is cut in the grommet, use the RJ45 guider tool to push the cable through the grommet. The tool is to prevent damage; also pay attention to the direction the grommet is placed in the housing   The rubber o-ring from the mounting box must be clean and mounted correctly. By having it dirty or when there is a lot of metal swarf on it like in the picture below, this will have a negative effect on the sealing,  also the water might enter in the camera housing, the humidity could enter through the gap and might cause the condensation inside. also the holes on the outside of the rubber ring acts as drain, a small hole can be noticed on the side of the camera, please do not cover these as these will drain water than potentially enter via the screw   Note: The grommets are not available separately, they only come together with the mounting base (spare part F.01U.398.831). ... View more

Question   Is it possible to obtain HD resolution for JPEG posting script of Bosch camera to FTP?   Answer   Please refer to the “Alarm task script language” manual, chapter 5.1.2 (page 12-13) where this information is described: ATSL_9.0_Special_all_23843870091.pdf Optional parameters: – Format(<formats>) Select the resolution of the JPEG images. You can choose between various <formats>: – Small: 176×144/120 pixels (QCIF). – Medium: 352×288/240 pixels (CIF). – Large: 704×567/480 pixels (4CIF). This is the default value. – 720P: 1280×720 pixels (only available for HD cameras). – 1080P: 1920×1080 pixels (only available for HD cameras). – 5MP: 2592×1944 pixels (only available for 5MP cameras). – Max: highest resolution available for this device. – <width>, <height>: resolution in pixels. If the defined resolution is not available, the closest available will be used.   Nice to know: Can I use Alarm Task Script for JPEG post to FTP every 30 minutes? ... View more