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Possible causes and solution(s)   Causes   After enabling the "User event" button in the Event page from Configuration Client and adding the user event buttons trigger for different cameras to display alarms in alarm page + Adjust admin account live view priority to 30 to let alarm camera auto pop up → The Operator Client displays black image as described below: when you double click one of the pane, it will enlarge, then when you click on another alarm during the enlarge mode, all the alarm panes will turn into black, no matter you switch back to live then back to alarm mode again. It resumes after restarting the Operator Client.    Un-accept the alarm and switch to live view, then switching back to alarm view, the image will come back, but by enlarging this image and switch to another camera then the black screen is displayed again:   Solution   By applying the patch: 346573 - Alarm display blank pane this behavior will be fixed:   BVMS Professional/ Plus/ Lite 11.0.0.1025 BVMS11001025_Patch_AlarmDisplayBlankPane_346573.zip  BVMS Viewer 11.0.0.1025 BVMS11001025_VWR_Patch_AlarmDisplayBlankPane_346573 ... View more

Possible causes and solution(s)   Causes   System details: DIP 7000 AIO R3 (DIP 73xx)   Scenarios: At the initial setup of DIP 7000 AIO R3, when the Software Center has to be installed,  you might get the “Certification Check Failed” error message. You get this message after you turn on the menu of the DIVAR IP recovery screen for the first time, in which you can use an "Open" dialog that can make installations. However, it fails from this dialogue out to install the DSC or other components.  Also, this happens after factory defaulting the unit:, the Software Center cannot be loaded and the error occurs. This behavior happens with all BVMS appliances on Download Store (BVMS10.1; 11.0 and 11.1) and on all DIP 7000 AIO R3 devices that are first initialized or made a factory default reset.   Solution   The certificate of the DIVAR IP Software Center installer was updated, so that it can be accepted and used during the initial setup of the DIVAR IP all-in-one 7000 Gen3 appliances ✅ Please download and unzip the software installation package  DIP-73_DSC_Setup_02.00.0116.zip archive from Download Store and follow the installation notes from Release note. ... View more

This article contains a step-by-step guide which explains how you can do the setup for the camera's live view image pane to be displayed in full screen in the Operator Client if a motion alarm is triggered on that camera,   Step-by-step guide   First, you need to define your event in the Events tab from Configuration Client and create the event with "Trigger Alarm" set to your schedule (exp. motion detected in Cameras).   Then you have to create the alarm in Alarms tab. Now, you have to set your priority for the camera, define a name for the Alarm etc. Then, you have to go to "Alarm Image Panes" and for example set it on pane 1: click on the 3 points, and a window will pop up "Select Image Pane Content". Click on your camera in Logical Tree, and tick "Live" in Camera Options. Click Ok.   Now, your camera will switch to full screen on motion detected on the monitor in Operator Client:   Note: Depending on the number of monitors you have: in User Groups menu you need to go to your group, Operating Permissions -> User Interface. In this tab you need to define your monitors. The monitor on which you will want your alarms to pop up, you tick the box on the corresponding monitor. For example, if you have 3 monitors and want to use monitor 3 for alarms, tick "Alarm Monitor" on monitor 3. Leave "Live video and alarm content" on it. ... View more

Question   Is Windows 11 Pro supported as OS for BVMS 11.1.1 Operator Client?   Answer   Yes! Windows 11 Pro is now officially supported as OS for BVMS 11.1.1 Operator Client. You can find below the updated Release Note indicating the BVMS components supported on Windows 11 Pro. BVMS 11.1.1 - Release notes *Release note is available online in the Product Catalog   ... View more

Question   What ports must be open within a LAN for all BVMS components?    Answer   The BVMS 11.1.1 Configuration Manual contains the lists for all components of BVMS, the ports that must be open within a LAN. You can find the used ports list starting with page 346 from the BVMS Configuration Manual.  🛈 Note: Do not open these ports to the Internet! For operation via Internet use secure connections like VPN. Each table from BVMS Configuration Manual lists the local ports that must be open on the computer where the server is installed or on the router/level 3 switch that is connected to the hardware. On a Windows Firewall, configure an Inbound Rule for each open port. Allow all outgoing connections for all BVMS software applications   ... View more