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Possible causes and solution(s)   This document contains information on what situations might happen if no Virtual Guard appears in Alarm Management Operator Interface and how to advise.   Issue Cause Solution Notes No Virtual Guard appears in event list.  No active time period started in Schedule In Alarm Management the Virtual Guard Tour is triggered on start of the configured active time period(s) (blue cells). If the time period is currently already active or if no active time period is in the Virtual Guard Schedule, no Virtual Guard Tour will be triggered. As Integrator or Config Agent, check in Configuration website (enter Account, select Schedules) if an active time period will start in next 15 minutes in the Virtual Guard Schedule. Once the next active time period is reached the new Virtual Guard appears in event list. A tour will not be started if the selected schedule is already active at time the tour is saved. For testing purposes you can modify the schedule to inactive in current period and active in next. Otherwise a new tour will start once a new active period begins. No Virtual Guard appears in event list. Wrong Schedule is configured In Alarm Management the Virtual Guard Tour is triggered on start of the configured active time period(s) (blue cells). If a wrong schedule is configured (e.g. 'Day' or 'Always') to trigger the Virtual Guard Tour, if the time period is currently already active or if no active time period is in the Virtual Guard Schedule, no Virtual Guard Tour will be triggered. As Integrator or Config Agent, check in Configuration website (enter Account, enter Site select Virtual Guard) if the correct Virtual Guard Schedule is configured as Trigger Schedule. Also check if an active time period will start in next 15 minutes in the Virtual Guard Schedule. If the correct Schedule is selected and the next active time period is reached the new Virtual Guard appears in event list. A tour will not be started if the selected schedule is already active at time the tour is saved. For testing purposes you can modify the schedule to inactive in current period and active in next. Otherwise a new tour will start once a new active period begins. ... View more

Question   Which are the features of Bosch INTEOX CPP13 cameras?   Answer   Camera functionality customization via secure execution of 3rd party apps from trusted sources Sandboxed environment protects Bosch firmware functionality from malfunctioning apps Trusted apps can be found at the https://store.azena.com/shop/   Streaming Full triple streaming with stream prioritization for more flexibility Selectable H.264/H.265 per stream for more flexibility Frame and bit rate test to analyze stream bitrates 8 independent Encoder profiles per stream for more flexibility   Video Content Analysis (VCA) Support of Artificial Intelligence based analytics for Bosch IVA and 3rd party apps Metadata “burn-in” per stream for visualization of metadata and trajectories, for easy and quick integration into VMS systems Dynamic privacy masking of VCA shapes per stream   On-screen Display Custom size fonts [1-1000] for On Screen Display text for better readable OSD on big monitors Increased embedded Logo resolution (1024x1024) and color depth (16M) on video streams Mosaic Privacy Masks to still see movement behind a mask   Security Support for next generation Secure Element microcontroller (“TPM”) Secure storage of cryptographic keys (supporting up to 4096-bit RSA keys) Future-proof until 2031 and beyond [1] High risk target protection-grade, certified with Assurance Level (EAL) 6+[2] Remote Device Management via Bosch Remote Portal supported as well (feel free to check out this webinar) [1] According to NIST Special Publication 800-57, part 1, p. 56​ [2] Based on Common Criteria for Information Technology Security Evaluation out of 7 levels according to ISO/IEC 15408 ​​   Nice to know: For a better understanding of using  Bosch cameras from Inteox portfolio, we encourage you to join our online trainings available in Bosch Building Technologies Academy! - INTEOX & MOVING CAMERAS - Inteox product line introduction training - AUTODOME 7000i inteox product introduction training - DINION inteox 7100i IR product introduction training - FLEXIDOME inteox 7100i IR product introduction training - MIC inteox 7100i product introduction training ... View more

Question   Where is the physical reset button of Bosch INTEOX cameras?   Answer   Fixed INTEOX Model DINION inteox 7100i IR DINION inteox 7100i IR /OC model FLEXIDOME inteox 7100i FLEXIDOME inteox 7100i OC model Physical reset button For DINION inteox 7100i IR, the reset button is in a slot in the back of the camera, next to the SD card slot. To access the reset button, remove the cover.       For FLEXIDOME inteox 7100i, the reset button is next to the LED light. To access the reset button, remove the camera bubble.         Moving INTEOX Model MIC inteox 7100i MIC inteox 7100i OC model AUTODOME inteox 7000i AUTODOME inteox 7000i OC model Physical reset button   For MIC inteox 7100i, the reset button is found next to the SD card slot, on the “back of the head”. To access the reset button, remove the cover.       See video on Youtube for similar process - Bosch Security - AUTODOME IP starlight 7000i - How to factory default the camera         Please note that the above options are for physical/ default reset of Bosch Inteox cameras.   If you want to perform the password reset of your camera, please follow the article below: What you should know when you request a password reset for the Bosch IP camera?   ... View more

Question   I want to register a camera to Bosch Remote Portal and the client’s network is restricted. What are the ports and IP addresses needed to be whitelisted for our camera to reach the Remote Portal for remote viewing etc.?   Answer   1. Camera connectivity:   On customer site, the camera needs to use the ports and needs to reach the target domains as written in the article Troubleshooting Camera Connectivity & Bosch Remote Portal > Chapter 2: Camera Connectivity   2. Client connectivity:   Ports used from the clients to Bosch Security Cloud: Port used Client 443 TCP (HTTPS) Cloud-based Services websites Port 42090 TCP Cloud-based Services websites Port 42099 TCP Config Manager Video Security Client   Domains to be reached from the clients Source Destination (domain name) Destination (IP address) *) Description Cloud VMS (VSaaS) Americas: https://161.connect.boschsecurity.com:42090 https://144.connect.boschsecurity.com:42090 Europe: https://61.connect.boschsecurity.com:42090 https://44.connect.boschsecurity.com:42090 Asia/Pacific: https://261.connect.boschsecurity.com:42090 Americas: 34.199.175.212:42090 34.193.252.252:42090 Europe: 18.195.158.176:42090 18.157.239.139:42090 Asia/Pacific: 18.136.164.155:42090 Connection from Cloud VMS (Configuration website and Operator Interface) to Video Relay Remote Portal Americas: https://161.connect.boschsecurity.com:42090 https://144.connect.boschsecurity.com:42090 Europe: https://61.connect.boschsecurity.com:42090 https://44.connect.boschsecurity.com:42090 Asia/Pacific: https://261.connect.boschsecurity.com:42090 Americas: 34.199.175.212:42090 34.193.252.252:42090 Europe: 18.195.158.176:42090 18.157.239.139:42090 Asia/Pacific: 18.136.164.155:42090 Connection from Remote Portal (Camera details page) to Video Relay Config Manager  Americas: https://da161.connect.boschsecurity.com:42099 https://da144.connect.boschsecurity.com:42099 Europe: https://da61.connect.boschsecurity.com:42099 https://da44.connect.boschsecurity.com:42099 Asia/Pacific: https://da261.connect.boschsecurity.com:42099 Americas: 34.199.175.212:42099 34.193.252.252:42099 Europe: 18.195.158.176:42099 18.157.239.139:42099 Asia/Pacific: 18.136.164.155:42099 Connection from Configuration Manager to Video Relay Video Security Client Americas: https://da161.connect.boschsecurity.com:42099 https://da144.connect.boschsecurity.com:42099 Europe: https://da61.connect.boschsecurity.com:42099 https://da44.connect.boschsecurity.com:42099 Asia/Pacific: https://da261.connect.boschsecurity.com:42099 Americas: 34.199.175.212:42099 34.193.252.252:42099 Europe: 18.195.158.176:42099 18.157.239.139:42099 Asia/Pacific: 18.136.164.155:42099 Connection from Video Security Client (VSC) to Video Relay *) Note that public IP addresses might change, only domain names stay fix! ... View more

Possible causes and solution(s)   This document contains information on what situations might happen if no alarm events from a Live Intervention, Video Verification or Virtual Assistant services appear in the Alarm Management Operator Interface and how to advise.   Issue Cause Solution No alarm event appears in event list.  Maintenance Mode is enabled for related Site In Alarm Management the Maintenance Mode allows the 'Technician' (Installer) to access the cameras of the related Site for maintenance purposes from Camera Quick Install website. Furthermore the Config Agent or Integrator can upgrade the firmware and save or load a device configuration from Configuration website. If the Maintenance Mode is enabled for a Site, the alarm processing is disabled. As Integrator or Config Agent, check in Configuration website (enter Account, select Site) if Maintenance Mode is enabled for the related Site. Disable the Maintenance mode, then the new alarm appears in event list No alarm appears in event list.  Site is disarmed In Alarm Management there are different ways to arm a Site: Always armed (default setting) Manually armed (Site can be armed / disarmed by Config Agent or Integrator, Alarm Agent, or by mobile User (customer, from mobile device running Site Monitor App). Armed by camera input (Site can be armed / disarmed by physical input of an IP device) If the Site is disarmed, the alarm processing is disabled. As Integrator or Config Agent, check in Configuration website (enter Account, select Site) if the related Site is disarmed. Arm the Site (manually or by camera input), then the new alarm appears in event list. No alarm appears in event list.  Service is snoozed In Alarm Management the Alarm Agent can snooze services for a certain time period (e.g. 10 minutes) to temporarily stop permanent alarm processing. If the service is snoozed, the alarm processing is disabled. As Integrator or Config Agent, check in Configuration website (enter Account, select Site) if Alarm Processing is disabled for the related Site. Enable Alarm Processing, then the new alarm appears in event list. No alarm appears in event list.  Schedule is not active In Alarm Management a Service Scenario is active within a certain configured Schedule (e.g. Day, Night, always). If the alarm trigger is not within the active time of the configured Schedule, the configured Service won't be executed. As Integrator or Config Agent, check in Configuration website (enter Account, enter Site, select Services) if the correct Schedule is selected in 'Arming Period' field. Check in Configuration website (enter Account, select Schedules) if the above selected Schedule covers the current time (blue cells mark active time periods). ... View more