Security: Intrusion

How to troubleshoot Comm Fail when intrusion alarm panels communicate over phone lines. What would cause a control panel to go into Comm Trouble or Comm Fail?

How to determine which pins of the RJ45 and RJ11 are used for Tip and Ring or Tip-House/Ring-House.

How to Add or Change Passcodes in 2000 Series Panels.  

How to lock access to the panel program to prevent take overs. D9112B1, D2012, D2112, D2212, D2412, D2812, D7212B, D7212B1, D8112G2L, D9112, D9112B, D9112B1

Issue If the Central Station receives a signal in 4 x 2 format from a D2112 panel, how can that signal be deciphered using the programmed settings in the panel ? Solution The report code will consist of data digit 1 and data digit 2. When sending signals in Pulse, the first digit of the reported signal must be set to a particular report group in panel programming. The second digit will contain the point number or user number or event number that relates to digit one. The chart below shows the Description of what the second digit of a reported code would be if the first digit were programmed as show below. NOTE: The first digit could be any selection 0-9 or B-F for any of the report groups. To decipher the reported code: If using the D5200, look in programming under Receiver Format and RPT Groups for Pulse. The number entered beside the Report Group is what will come in as the first reported digit. Using the chart below, the point number or user number or event number that pertains to the second digit is described.                 In remote programming, view the report section of the program to determine the report group programmed for Digit one. Using the chart below, the point number or user number or event number that pertains to the second digit is described.  

How to connect to RPS with the modem connected directly to the Panel. How can I connect to a panel with a modem and only 1 phone line?

Part numbers D2212, D2212B, D2212BE, D2412, D2412U, D2412UE, D2812, D2812U, D2812P, D222A, D223A, D202A, D220A

How to force Remote Programming Software (RPS) to connect to the panel from a keypad. Remote Programming Software, Answer, 2000 series, D2212, D2412, D2812, D4412, D6412

How to clear the CHECK DIAL TONE message from the command center. D2012,D2212,D2412,D2812

Part numbers D222A, D223A, D222AW, D223AW

Instructions for adding, changing and general managing passcodes in 2000 Series control panels.

How to program a duress code that operates normally but sends duress to a receiver.

How to troubleshoot missing alarms on points connected to the D222A keypad. D2212, D2412, D2812, D222A.

  The Standby (Reset) pin is not locked down. The panel 12V backup battery is low or missing. Using the wrong product handler, for example, using 2112 instead of 2212. Too much Current Draw on panel. Disconnect devices from Aux Power and try again. Noise or interference on the keypad Data Bus. Disconnect all wires on the panel data terminals. Not enough free memory in the D5200 Programmer. There should be 60K free memory. Refer to KB article: How to Operate the D5200 Hand Held Programmer. The 2212 handler may be corrupted in the D5200. Delete the 2212 handler and re-download it. Refer to KB article: How to Operate the D5200 Hand Held Programmer. Low batteries in the D5200. Replace batteries using 4 C cells. Trying to program a panel that is not powered up The programming cord is not securely connected to the panel programming port or may be damaged. The DX4010V2 comes with a cord with a 4-pin Molex connector on one end and phone connector on other end. This cable may work as a substitute.

Issue   Trouble tones will clear and then return one hour later.   Solution   RF Sensor Low Battery With earlier revisions of panel firmware, users could silence a low RF fire sensor battery trouble indefinitely. With revision 3.03 (or later), the panel restarts the trouble sounder at the keypad within four hours if the low battery in the fire sensor is not replaced.

Part numbers D7212B, D9112B, D7212B1, D9112B1, D7212, D7412, D9112, D9124, D9412, D7212G, D7412G, D7412G, D9124G, D9412G, D7212GV2, D7412GV2, D7412GV2, D9124GV2, D9412GV2, D7212GV3, D7412GV3,D7412GV3, D9412GV3, D7212GV4, D7412GV4, D7412GV4, D9412GV4, B8512G, B9512G, D2212, D2212B, D2212BE, D2412, D2412U, D2412UE, D2812, D2812U, D2812P, D6412, D4412, B3512, B4512, B5512, B6512

How to operate the 2000 series control panel. How to use system test mode, check system troubles, work with passcodes, change watch tone and arm.

How to troubleshoot the message "Keypad Disabled" on the D222 or D223 keypad.