Issue
Unable to get the token reader to work when the UI is mounted to a metal surface.
Solution
The IUI-EZ1 cannot be mounted directly to a metal surface. The UI needs to be separated by at least 3 inches of non-conductive material between the metal surface.
How to determine the wiring requirements for the multiplex bus and zone loops.
DS7400X,DS7400,DS7400Xi,DS7400XIVER2,DS7400XIVER3+,DS7400XIVER4+,DS7461i,DS7460i,DS7465i,DS7457i,DS7432
If there is no G in the panel's name, there is no ground fault detection and the panel does not have an S4 pin.
If it has a single G in the name it has the chance it could be enabled if S4 is latched and under area 5 silent alarm relay there is a value other than 0.
If it’s a GV2, GV3 or GV4 and S4 is latched, ground fault detection is enabled.
If there is ground fault detection, latch S4 and measure DC voltage on Terminals 9 and 10: You should get 6.5-6.8 VDC Steady (not jumping around) when there isn't a ground fault.
If there is a ground fault it can take up to a minute to display and clear at the keypad.
The keypad is beeping every ten seconds for no apparent reason. The keypad is not displaying any troubles. How do I stop the keypad from beeping?
DS7400Xi,DS7400,DS7400XIVER2,DS7400XIVER3+,DS7400XIVER4+,DS7400X
How do you enable basic Openings and Closing reporting by user on the 7000/9000 series panel?
D9412,D7412,D7212,D9412G,D7412G,D7212G,D9412GV2,D7412GV2,D7212GV2,D9412GV3,D7412GV3,D7212GV3,D9412GV4,D7412GV4,D7212GV4
Issue
How far can the D9131A be installed remoted from the control panel?
Solution
The D9131A can be installed a maximum of 1000 ft. (305m) from the panel using 22 AWG solid copper wire.
Issue
What is the difference between the D623B and the D623 keypads for the D4412/D6412 panels?
Solution
The only difference is the D623B is the new Bosch design keypad with a Grey Faceplate for D4412/D6412 panels. See photo below.
The fire alarm unlocked all access doors, but when the fire alarm was silenced and sensor's reset (CMD 47 was performed), the doors did not relock. How are the doors relocked? D9412G,D7412G,D9210B,D9412GV2,D7412GV2,D9412GV3,D7412GV3,D9412GV4,D7412GV4
Overview: User is entering passcode twice to arm alarm system. A five second delay between key strokes will cause the keypad to view the next entry as the start of a NEW passcode. Key strokes must be strung together with no pauses in between longer that 5 seconds.
Issue
User must enter passcode twice to arm the system. Same code is used for both entries.
Solution
The user is pausing too long between key strokes. After a key is pressed the next key stroke must be pressed wthin 5 seconds. A delay of 5 or more seconds will cause the keypad to view the next key stroke as the start of a new entry.
