About Central_Support

Document history General Useful links Compatibility VideoView+ 1.0.1 Introduction Features in Version 1.0.1 Resolved issues Known issues VideoView+ 1.0.0 - Initial Release Introduction Features in Version 1.0.0 Resolved issues Known issues   Document history    This document is valid for all VideoView+ versions. Only the release notes of the latest VideoView+ version are fully updated and contain updates for earlier versions as well.   Date Version Changes 2024-04-23 VideoView+ 1.0.0 Initial version. 2024-07-16 VideoView+ 1.0.1 Added release notes for Version 1.0.1   General   VideoView+ by Bosch is a service for an easy-to-use, light-weight and cloud-based video security system. It is the ideal fit for customers, who want to manage minimum hardware and need affordable, basic remote management capabilities with a preference for Bosch IP cameras. The VideoView+ service enables end users like security operators or security staff to connect with Video Security Client and Video Security app to Bosch IP cameras and encoders from anywhere in the world via the Remote Portal by Bosch - a portal for management of devices and licenses to technical teams, installers, and integrators. Flexibility and quick response times are essential when securing multiple assets across different sites, especially when you’re working on the go. Instant event notifications and an event list are crucial to investigate and respond to alarms quickly. Therefore, VideoView+ adds push event notifications to the Video Security Client and Video Security app with 10-second event clips recorded in the Alarm Management cloud next to the other main features of Video Security Client / Video Security app, which are real-time video live view, playback of recordings, forensic search on cameras with Bosch video analytics support, and smooth control of PTZ cameras. VideoView+ license management, service activation and configuration are done in the Remote Portal, while the push event notifications requires an Alarm Management cloud instance. Here, either a multi-tenant instance or a dedicated customer instance of Alarm management can be used. For additional details please refer to the latest datasheet and service description in the product catalog by searching for "CBS-MOBILE".   Useful links   Product catalog (incl. datasheet, service description, application note and more) Training academy (incl. How-to videos) other related Knowledge Base articles   Compatibility   This compatibility list states the minimum required firmware and software versions. Other versions may work but are not certified. All mentioned firmware and software components are available for download in Bosch Download Store. Component Version Supported VRM version for clip upload Camera firmware Firmware Platform CPP4 7.10.0096 3.80 (only unencrypted recording supported) *) Firmware Platform CPP5 6.31.0010 3.80 (only unencrypted recording supported) *) Firmware Platform CPP6 7.89.0030 3.80 (only unencrypted recording supported) *) AVIOTEC (CPP6) 7.82.0025 3.80 (only unencrypted recording supported) *) Firmware Platform CPP7 7.89.0030 3.80 (only unencrypted recording supported) *) Firmware Platform CPP7.3 7.89.0030 3.80 (only unencrypted recording supported) *) Firmware Platform CPP13 8.91.0028 - Firmware Platform CPP14 9.00.0210 - Software Video Security Client / Video Security App 3.5.4.450 -   *) Note: When recording encryption is enabled on VRM-based recorder, VideoView+ won't get alarm clips displayed in Video Security Client and Video Security App. Please disable encrypted recording for VideoView+. VideoView+ 1.0.1   Introduction   Version 1.0.1 introduces new functionality and several bug fixes.   Features in Version 1.0.1   Release ID Description 1.0.1 AIPBL-550 Arming & disarming a site in Video Security Client / Video Security app 1.0.1 CBSINSTALLREQ-1054 VideoView+ license activation possible without the need to set the link to Alarm Management instance   Resolved issues   Release ID Description 1.0.1 AIPBL-550 Site arming/disarming is not yet supported. 1.0.1 BTVSIAFL-2791 Improvements when using multiple accounts in VSC.   Known issues    Known issues Known issues are inherited by previous versions. If an issue is fixed, it will appear in the list of resolved issues. The issue IDs can be used to relate an issue to a resolution.   Release ID Description 1.0.1 CBSINSTALLREQ-1315 No support of mass batch setting the link to an Alarm Management instance after licenses are activated.   VideoView+ 1.0.0 - Initial Release   Introduction   VideoView+ 1.0.0 is the first version of the VideoView+ service with the initial functionality as of April 2024.   Features in Version 1.0.0   Release ID   1.0.0 CBSINSTALLREQ-682 Video view, replay and forensic search in Video Security Client & Video Security app from remote based on VideoView+ license 1.0.0 CBSINSTALLREQ-499 CBSINSTALLREQ-500 AIPBL-332 VSC with event list (Windows, iOS and Android) and push alarm notification (only on iOS and Android) incl. 10 sec event clip based on VideoView+ license 1.0.0 CBSINSTALLREQ-500 10 sec event clip cloud recording (5 sec pre-alarm & 5 sec post-alarm) with 30 days retention time 1.0.0 CBSINSTALLREQ-582 Mass batch activation of VideoView+ service 1.0.0 CBSINSTALLREQ-592 Mass batch functionality in Remote Portal to grant selected Customer users video viewing permissions to one or multiple selected cameras 1.0.0 CBSINSTALLREQ-646 Option to get customer's IDP integrated for authentication (upon request for corporate customers only) 1.0.0 CBSINSTALLREQ-528 CBSINSTALLREQ-529 SingleKey ID support for VideoView+ for authentication 1.0.0 CBSINSTALLREQ-218 Migration of cameras from one Remote Portal account (e.g. SI account) to another Remote Portal account (e.g. end customer account)   Resolved issues   Release ID   n.a n.a n.a.   Known issues    Known issues Known issues are inherited by previous versions. If an issue is fixed, it will appear in the list of resolved issues. The issue IDs can be used to relate an issue to a resolution.   Release ID Description 1.0.0 n.a. Only VR cameras supported (VR = Video Relay), means only cameras connected through Remote Portal are supported. 1.0.0 n.a. DL cameras (DL = Device Layer, means cameras which are added with the MAC address directly to Alarm Management) and 3rd party cameras are not supported. 1.0.0 n.a. Push notification is not supported for Video Security Client on Windows. 1.0.0 AIPBL-550 Site arming/disarming is not yet supported. 1.0.0 n.a. In Video Security Client/ Video Security app 256 devices are supported per site, 64 devices are recommended per site. 1.0.0 CBSINSTALLREQ-1157 User can not choose via the UI which license type to activate (trial period, demo license or paid license), instead always the license with the shortest duration and in the order 1. trial, 2. demo, and 3. paid license will be taken from the license pool when adding a license to a camera. The best-practice for free-of-charge demo licenses is to assign them right away to the targeted camera, otherwise the next auto-renewing service will use the demo licenses. 1.0.0 n.a. Video Security Client/ Video Security app version below 3.5.5 does not support entering the server address (Alarm Management url) with "https://". It works only without "https://". 1.0.0 n.a. A license already assigned to a camera can not be revoked and assigned to an other camera without de-commissioning the camera from Remote Portal. 1.0.0 CBSINSTALL-5541 No support of mass setting the auto-renew value after licenses are activated. 1.0.0 CBSINSTALLREQ-920 Multi-imager camera is not supported when Alarm Management account is used in Video Security Client/ Video Security app. In this case live view, replay and forensic search is only supported for the first channel of the multi-imager camera. Push alarm notifications can only be received for the first channel of the multi-imager camera. Multi-imager camera is supported when Remote Portal account is used in Video Security Client/ Video Security app (live view, replay and forensic search). ... View more

Bosch Remote Portal provides the VideoView+ Service which allows to display live video, replay of recorded video on the camera, and a forensic search on Video Security Client. Further the Video Security App (on iOS and Android) can receive push alarm notifications triggered by motion in the camera image, for example. This article explains how to configure this service to display live video, replay of recorded video on the camera, and forensic search on Video Security Client via your Remote Portal account. If you're interested in experiencing the whole feature set of VideoView+ please check our other VideoView+ article How to configure the VideoView+ service incl. push alarm notification?   Step-by-step guide   1. Configure your cameras in the local network with Bosch Configuration Manager.   Download Bosch Configuration Manager from https://downloadstore.boschsecurity.com and install it on your Windows computer. Scan the local network and configure your cameras accordingly (e.g. camera name, stream settings, recording settings, motion detection, etc.)   2. Add your cameras to Bosch Remote Portal in the local network with Bosch Configuration Manager.   Create your company in Bosch Remote Portal (if not yet done) according to How to create a company's account in Bosch Remote Portal. In case you use SingleKey ID (SKID) or a customer's IDP to login to Remote Portal, go to user settings and generate a technical password. You can use the technical password in Configuration Manager to connect to your Remote Portal account for the next 8 hours. Go to Configuration manager and multi-select the cameras to be added to Bosch Remote Portal in the camera list > select Connectivity > set Operation to ON and click the Save button. Click Register and enter your Remote Portal credentials (in case of SKID or a customer's IDP this will be your SKID or IDP email address and the technical password).   Hereby, the following articles might further guide you: How to add Bosch IP cameras to Bosch Remote Portal? Troubleshooting Camera Connectivity & Bosch Remote Portal How to set up password for SingleKey ID in Alarm Management? How to create a technical password in Remote Portal? How to move a camera to another account in Remote Portal? ⚠️ Important note: For an easy license management we recommend to create separate Remote Portal accounts for your end customers, otherwise license management will become challenging. Especially with Auto-Renew on it could happen that licenses of a customer A, get assigned to and consumed by cameras of customer B, who never bought a license.   3. Group your cameras in Bosch Remote Portal   Group your cameras in Bosch Remote Portal according to your customer's need.   Hereby, the following article might further guide you: How to organize your devices in Groups in Bosch Remote Portal   4. Activate the VideoView+ service in Remote Portal   1. In Remote Portal select the Service Licenses tab and add the purchased VideoView+ licenses. 2. Note: This step is only required, if VideoView+ features provided by the Alarm Management back-end like e.g. push alarm notification service shall be used later on, otherwise this step can be skipped and you can proceed with step 4.3.  In Account Settings, add the link to one of our multi-tenant Alarm Management instances (preferably the one of your region) or link to your Alarm Management system in case you have a dedicated Alarm Management instance. If you do not have such an account, it will be created via the system when you set the link to an Alarm Management instance and you will receive a confirmation e-mail within 3 working days. In case you do not receive this e-mail please contact: North America:  technical.support@us.bosch.com Latin America: soporte.seguridad@bosch.com Europe, Middle East, Africa, Asia-Pacific: centralsupport.bt@bosch.com and provide the following items: Installer company name Installer company admin email address Account name Note: You can still continue to activate VideoView+ licenses, as shown in the following steps. You do not need to wait until you got your Alarm Management account (as Installer Company user) for license activation. Just selecting the link to an Alarm Management instance in Remote Portal will be sufficient to continue. 3. In Systems tab, select the List view in Systems tab and mark the group or single cameras   4. Click Add Services, mark VideoView+, in case it's the very first time you activate a VideoView+ licnese also need to accept the terms and conditions of use, then click Next.     5. If you have only one end customer in your Remote Portal account select Auto-Renew of Service, otherwise do not use Auto-Renew, the Alarm Management link should be pre-selected (see above) and click Activate.   6. If you would like to benefit from features provided by the Alarm Management back-end later on, select the link to your Alarm Management instance and click Save, otherwise just click Skip for now.   5. Configure the VideoView+ service in Remote Portal   In Systems tab select the camera(s) for which you want to configure the service and click Configure Service  Make sure that VideoView+ is selected and click Next Select the customer users to whom you want to grant viewing permissions for the selected cameras and click Save.   For the selected customer users you have now successfully granted viewing permissions to the selected cameras. Thus, the selected customer users can now benefit from live view, replay and forensic search in VSC as shown in the following steps.   6. Logon Bosch Video Security Client for live view, replay and forensic search   1. Download Bosch Video Security Client from https://downloadstore.boschsecurity.com or Apple Store or Google Play and install on your device. 2. In Video Security Client, select Cloud Service and add an account     3. Select Remote Portal and select "Log in using Single Sign-On" if you are using SingleKey ID or your own IDP for authentication in Remote Portal. Or select "Log in with Remote Portal account" in case your are using your email address & password for authentication in Remote Portal.   4. In case you selected "Log in using Single Sign-On" tap on Sign in, tap Continue      5.  Enter your email address and tap Next, tap Add account     In case you selected "Log in with Remote Portal account" enter your email address and password and tap Add account   6. The account is now connected to the service, tap Done, your site is / sites are displayed     You can now enter your sites, just tap on the desired site (hexagon), and enjoy live view, replay and forensic search from remote via your Remote Portal account. ... View more

This article may be useful for individuals that have a problem applying licenses in AMS 5   Possible causes and solution(s)   Symptoms     This is the typical error you will see when trying to save the PC fingerprint file needed to apply the license. This seems to occur more on Server operating systems on domains but may happen on workstations as well.   Causes   The most common cause of this issue could be 8.3 Filenames format NOT being enabled.   Solution   The solution to this varies depending on the environment of the PC. If unable to reformat the drive and reinstall O.S, perform the following steps: Uninstall AMS completely. Delete the C:\Program Files (x86)\Bosch Sicherheitssysteme folder and the C:\Program Data\Bosch Sicherheitssysteme folder Remove the PC from the domain and reboot. Log into the PC with the "local administrator" account. Check to see that 8.3-format filenames are enabled. Steps are as follows: Open a command prompt window as administrator and type the command - "fsutil 8dot3name query" and hit enter. If the result is 0, then skip to step 7 If not, execute the command: "fsutil behavior set disable8dot3 0" and hit enter. It should now be 0. Install AMS Server and client, "if necessary", as administrator and reboot the PC. Log into AMS and check the License Manager and see if you are able to save the fingerprint file now. Also see: https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/fsutil-8dot3name ... View more

  It is advisable that any actions performed on a Bosch Video Management Server to be done by a trained installer. Please join the web-based trainings on Bosch Building Technologies Academy. Taking in consideration the outdated version of BVMS (8), the upgrade to BVMS 12.0.1 must be done in steps. Each version should not be more than ~two years apart. This prevents potential issues in the upgrade process.  from BVMS 8 to version 9 then form BVMS 9 to version 10.1 then from BVMS 10.1 to version 11.1.1 then from BVMS 11.1.1 to 12.0.1    Please note, that previous BVMS release (12.0.1) was the last version supported for DIVAR IP 7000 R2 (DIP-71xx) appliances.  Windows (Storage) Server 2012 R2 (64-bit), used in DIP-71xx, is only supported when updating your BVMS from version 10.1 or lower. MS SQL Server 2019, used as a standard version for BVMS 11.0 or higher, is not supported anymore on Windows (Storage) Server 2012 R2 (64-bit). Therefore, in case of an upgrade scenario, MS SQL Server will remain on version 2017 and such combination is still supported with BVMS 11.0 through BVMS 12.0.1. However, for this reason it is not possible to deploy new BVMS 11.0 or higher installation on Windows (Storage) Server 2012 R2, as MS SQL 2019 installation will fail.  Windows (Storage) Server 2012 R2 (64-bit) is not supported for BVMS 12.1.0, and thus a DIP-71xx upgrade to this version is not supported. Audit Trail feature is not supported and cannot be installed on DIVAR IP 7000 R2 (DIP-71xx) appliance, running Windows (Storage) Server 2012 operating system More info: BVMS_12.0.1_Release_Note     Important note Before starting the upgrade process: be sure that you have a Remote Portal Account or create one on:  https://remote.boschsecurity.com/login (Registration is free)  export your BVMS configuration and keep it on a safe location (e.g. USB stick). It is advisable to export the configuration and then import it from previous BVMS version to the new one and then repeat the process. You can save the exported configuration on separate folders and rename the folder with version had at the moment you exported it for safety reasons. ⚠️ Valid active SMA is required for BVMS version upgrade on DIVAR IP. Before upgrading BVMS to a new version on DIVAR IP, please make sure you have appropriate licenses for the new version.   Below are the steps that must be done to upgrade your system from BVMS 8 to BVMS 12.0.1:   Step-by-step guide   1. Back-up the configuration of BVMS 8 2. Upgrade to BVMS 9 > (link for download below)  Download directly: Software (Bosch_Appliance - BVMS_Installer_09.00.0827.0107) also available on DIVAR IP 7000 2U product page > Downloads > Software   a.) Download and unzip the Appliance BVMS Installer archive and copy the content to a USB drive b.) When the BVMS default screen is shown, press CTRL + ALT + DEL c.) Hold down the SHIFT key while clicking Switch User (not Log off) d.) Log in as BVRAdmin e.) Transfer the folder that contains the files Bosch_Appliance_BVMS_Installer_xx.xx.xxxx.exe and Setup-x.x.x.xxx.zip from the USB drive to the BVRAdmin desktop f.) Double click Bosch_Appliance_BVMS_Installer_xx.xx.xxxx.exe inside the transferred folder. g.) Wait until the BVMS setup screen appears and select the upgrade option h.) Follow the installation procedure without changing any settings Notes: - The system may request a reboot and re-login during the installation or upgrade procedure. - The upgrade procedure can alternatively be performed via Remote Desktop connection. - The software upgrade requires a system reboot which results in a short (~ 5 min) recording gap. 3. Import the exported BVMS 8 configuration in BVMS 9 in Configuration Client and then > Save > Save and Activate. 4. Back-up the configuration of BVMS 9  4. Upgrade from BVMS 9 to BVMS 10.1  Important note Because the 10.1 version is not available anymore to be downloaded, Central Technical Support team can provide you this SW version, but for that you have to provide them with some additional details: Installer: Name:   Address: contact detail:  Customer: Name:   Address: contact detail:  Site details: Name:   Address: Contact Detail: City/Country After the Central Technical Support team receive the above details, they will send you a document that must be signed by you and owner.   5. After you receive and upgrade to version 10.1, please import in Configuration Client the saved BVMS 9 configuration file > Save > Save and Activate. 6. Export the configuration from BVMS 10.1 7. Upgrade from BVMS 10.1 to BVMS 11.1.1  Important note Because the 11.1.1 version is not available anymore to be downloaded, Central Technical Support team can provide you this SW version, but for that you have to provide them with some additional details: Installer: Name:   Address: contact detail:  Customer: Name:   Address: contact detail:  Site details: Name:   Address: Contact Detail: City/Country After the Central Technical Support team receive the above details, they will send you a document that must be signed by you and owner.   8. After you receive and upgrade to version 11.1.1, please import the saved BVMS 10.1 configuration backup in Configuration Client and then > Save > Save and Activate 9. Upgrade the firewall rule after BVMS upgrade (article below) How to configure the Windows Firewall and adjust program rule after BVMS upgrade? 10. If you are using a transcoder, please follow the below guide and upgrade VRM from 32bits to 64bits: Upgrading VRM from 32bit to 64bit on DIVAR IP causes Transcoder to stop functioning 11. After the upgrade process is done, it is recommended to export the configuration from BVMS 11.1.1 Note: In terms of license activation process and compared to other versions of BVMS (<v11.0), the Bosch Remote Portal replaces the Bosch Software License Manager System (SLMS), starting with BVMS v11.0. See detailed information here: BVMS - DIVAR IP licensing How-to videos: - How to upgrade a BVMS license to BVMS 11.0 - How to activate the license for a new BVMS 11.0 system If you encounter issues when upgrading to BVMS 11.1.1 from SLMS to Remote Portal, please contact CTS for further support Good to know: Do I need a valid SMA for technical support if I use BVMS Lite or BVMS Viewer v10.1 and ≥ v11? How to upgrade a license from BVMS to a higher version via Remote Portal?   12. Export the configuration from BVMS 11.1.1 13. Upgrade from BVMS 11.1.1 to BVMS 12.0.1 > (Find below download link for software and release note): BVMS 12.0.1  Download directly: BVMS 12.0.1 Lite-Plus-Professional Setup BVMS_12.0.1_Release_Note and follow the steps above from a-h 14. Import the saved BVMS 11.1.1 configuration backup in Configuration Client and then > Save > Save and Activate   Nice to know: Check the device compatibility list in relation with BVMS 12.0.1 ( page 8 ) BVMS_12.0.1_Release_Note Bosch Building Technologies Software Service and Support definitions DIVAR IP Software Info Brief ... View more

It is advisable that any actions performed on a Bosch Video Management Server to be done by a trained installer. Please join the web-based trainings on Bosch Building Technologies Academy. Taking in consideration the outdated version of BVMS (9), the upgrade to BVMS 12.0.1 must be done in steps. Each version should not be more than ~two years apart. This prevents potential issues in the upgrade process.  BVMS 9.0 - General availability 2018-08-17 BVMS 10.1 - General availability 2020-08-21 BVMS 11.1.1 - General availability 2022-06-03 BVMS 12.1 - General availability 2023-11-30 BVMS 12.2 - General availability 2024-05-08   📚 Overview: Upgrade from BVMS 9 to BVMS 10.1 Upgrade from BVMS 10.1 to BVMS 11.1.1 Upgrade from BVMS 11.1.1 to BVMS 12.1.0 Upgrade from BVMS 12.1.0 or 11.1.1 to BVMS 12.2.0   ⚠️ Note: Upgrade up to and including BVMS 11.1.1 with regular BVMS setup. Regular BVMS installer for v12.1 or higher will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application. Keep in mind: If you want the latest version of BVMS, it must be downloaded and applied with the latest version of System Manager.   Minimum BVMS version on DIP-52xx & DIP-72xx: BVMS v9.0  Update method: System Manager package  When updating DIVAR IP appliance (DIVAR IP all-in-one 5000 & 7000), managed by DIVAR IP System Manager, special corresponding packages are required to upgrade BVMS on these devices.   Step-by-step guide   1. Back-up the configuration of BVMS v9 2. Upgrade from BVMS 9 to BVMS 10.1  Important note Because the 10.1 version is not available anymore to be downloaded, Central Technical Support team can provide you this SW version, but for that you have to provide them with some additional details: Installer: Name:   Address: contact detail:  Customer: Name:   Address: contact detail:  Site details: Name:   Address: Contact Detail: City/Country After the Central Technical Support team receive the above details, they will send you a document that must be signed by you and owner   a.) Download and unzip the regular BVMS Installer archive and copy the content to a USB drive b.) When the BVMS default screen is shown, press CTRL + ALT + DEL c.) Hold down the SHIFT key while clicking Switch User (not Log off) d.) Log in as BVRAdmin e.) Transfer the folder that contains the files of BVMS installer package from the USB drive to the BVRAdmin desktop f.) Double click the Setup.exe inside the transferred folder. g.) Wait until the BVMS setup screen appears and select the upgrade option h.) Follow the installation procedure without changing any settings Notes: - The system may request a reboot and re-login during the installation or upgrade procedure. - The upgrade procedure can alternatively be performed via Remote Desktop connection. - The software upgrade requires a system reboot which results in a short (~ 5 min) recording gap. 3. After you receive and upgrade to version 10.1, please import in Configuration Client the saved BVMS 9 configuration file > Save > Save and Activate. 4. Export the configuration from BVMS 10.1   5. Upgrade from BVMS 10.1 to BVMS 11.1.1  Important note Because the 11.1.1 version is not available anymore to be downloaded, Central Technical Support team can provide you this SW version, but for that you have to provide them with some additional details: Installer: Name:   Address: contact detail:  Customer: Name:   Address: contact detail:  Site details: Name:   Address: Contact Detail: City/Country After the Central Technical Support team receive the above details, they will send you a document that must be signed by you and owner   6. After you receive and upgrade to version 11.1.1, similar with the upgrade process above for version 10.1, please import the saved BVMS 10.1 configuration backup in Configuration Client and then > Save > Save and Activate After the upgrade process is done, it is recommended to export the configuration from BVMS 11.1.1 Note: In terms of license activation process and compared to other versions of BVMS (<v11.0), the Bosch Remote Portal replaces the Bosch Software License Manager System (SLMS), starting with BVMS v11.0. See detailed information here: BVMS - DIVAR IP licensing How-to videos: - How to upgrade a BVMS license to BVMS 11.0 - How to activate the license for a new BVMS 11.0 system If you encounter issues when upgrading to BVMS 11.1.1 from SLMS to Remote Portal, please contact CTS for further support Good to know: Do I need a valid SMA for technical support if I use BVMS Lite or BVMS Viewer v10.1 and ≥ v11? How to upgrade a license from BVMS to a higher version via Remote Portal?   7. Export the configuration from BVMS 11.1.1 8. For the BVMS version 12.1 and higher it would be recommended to have/ upgrade DIVAR IP System Manager to v2.3.2 Download directly: DIVAR IP System Manager 2.3.2 See here the steps about:  Release Notes: Install DIVAR IP System Manager 2.3.2 (page 5)  Video: DIVAR IP all-in-one 5000 and 7000 (DIP-72xx) - Installing System Manager ≥ 2.1 Video: DIVAR IP all-in-one with System Manager - Updating System Manager   9. Upgrade from BVMS 11.1.1 to BVMS 12.1.0 Download BVMS 12.1.0 System Manager package 1.0   Download directly: BVMS_12.1.0_SystemManager_package_1.0 and BVMS_12.1.0_Updates_SystemManager_package_1.8  → ReadMe.txt also available on Download Area and continue to follow the steps as explained below (10-18):   10. Save the BVMS 12.1.0 System Manager package 1.0  and BVMS_12.1.0_Updates_SystemManager_package_1.8 to a storage medium such as a USB stick. Note: Installing System Manager from any other location than the USB stick is not supported and a factory default might be required! 11. Unzip the files on the storage medium. Do not change the folder structure of the unzipped files! 12. Connect the storage medium to your DIVAR IP all-in-one 5000/ 7000 system  13. Start the DIVAR IP System Manager application: – If you are signed in to Windows with the BVRAdmin administrator account, double click the DIVAR IP System Manager icon on the Windows desktop. The DIVAR IP System Manager application starts. – If your system is running in BVMS operation mode, click the DIVAR IP System Manager icon on the BVMS desktop and sign in to the BVRAdmin administrator account. The DIVAR IP System Manager application opens in a full screen dialog box (You can exit the dialog box by pressing ALT + F4). 14. In the column Software packages Name, click the respective option button (BVMS) to select the software application that you want to upgrade 15. In the column Available version, select the BVMS 12.1 to which you want to upgrade your software application and then click Next. If applicable, a license agreement dialog box is displayed. 16. Read and accept the license agreement, then click Install to continue. The installation starts and the installation dialog box shows the installation progress. Do not turn off the system and do not remove the storage media during the installation process. 17. After all software packages are installed successfully, you will receive the message Installation finished successfully at the top of the page 18. Import the saved BVMS 11.1.1 configuration backup in Configuration Client and then > Save > Save and Activate  Warning According to the Release notes (page 5), the upgrade from previous version of BVMS with the BVMS 12.1.0 System Manager package requires a manual system reboot.   This fixes the issue of updating the reading of BVMS licensing information, as well as updates BVMS version number indicated on BVMS Desktop.   19. Upgrade from BVMS 12.1.0 or 11.1.1 to BVMS 12.2.0  Given that there are ~two years apart between BVMS 11.1.1 and BVMS 12.2, you can perform the upgrade directly from BVMS 11.1.1 to BVMS 12.2 by following the steps from 20-28 below. BVMS 12.2 - General availability 2024-05-08 BVMS 11.1.1 - General availability 2022-06-03   ⚠️ First, before performing the upgrade to BVMS v12.2.0, please be sure to take into consideration this information. Download BVMS_12.2.0_SystemManager_package_1.0 Download directly: BVMS_12.2.0_SystemManager_package_1.0 and BVMS_12.2.0_Updates_SystemManager_package_1.2→ ReadMe.txt also available on Download Area and continue to follow the steps as explained below (20-28):   20. Save the BVMS_12.2.0_SystemManager_package_1.0 and BVMS_12.2.0_Updates_SystemManager_package_1.2 to a storage medium such as a USB stick. Note: Installing System Manager from any other location than the USB stick is not supported and a factory default might be required! 21. Unzip the files on the storage medium. Do not change the folder structure of the unzipped files! 22. Connect the storage medium to your DIVAR IP all-in-one 5000/ 7000 system  23. Start the DIVAR IP System Manager application: – If you are signed in to Windows with the BVRAdmin administrator account, double click the DIVAR IP System Manager icon on the Windows desktop. The DIVAR IP System Manager application starts. – If your system is running in BVMS operation mode, click the DIVAR IP System Manager icon on the BVMS desktop and sign in to the BVRAdmin administrator account. The DIVAR IP System Manager application opens in a full screen dialog box (You can exit the dialog box by pressing ALT + F4). 24. In the column Software packages Name, click the respective option button (BVMS) to select the software application that you want to upgrade 25. In the column Available version, select the BVMS 12.2 to which you want to upgrade your software application and then click Next. If applicable, a license agreement dialog box is displayed. 26. Read and accept the license agreement, then click Install to continue. The installation starts and the installation dialog box shows the installation progress. Do not turn off the system and do not remove the storage media during the installation process. 27. After all software packages are installed successfully, you will receive the message Installation finished successfully at the top of the page 28. Import the saved BVMS 12.1.0 or 11.1.1 (if you upgraded from this version) configuration backup in Configuration Client and then > Save > Save and Activate   Nice to know: Prepare your DIVAR IP all-in-one 5000 and 7000 (DIP-72xx) devices to connect to Remote Portal as per Application Note "DIVAR IP all‑in‑one Remote Portal connectivity" ( page 8 ) Release notes (BVMS 12.1.0 SystemManager package 1.0) Release_Notes_DIVAR_IP_System_Manager_2.3.0 BVMS_12.1_Release_Note DIVAR IP Software Info Brief BVMS 12.1 - Upgrade and Migration Software Service and Support Policy DIP_aio_5000_Installation_Manual DIP_aio_7000_2U_Installation_Manual ... View more