About Central_Support

The Windows Storage Server operating system of DIVAR IP all-in-one 7000 is installed on a two SSD drives in redundant (mirrored) configuration. Health status of the mirrored OS drives can be monitored using a tool called Virtual RAID on CPU (formerly known as Rapid Storage Technology). Installation and configuration steps are described below.   Step-by-step guide   1. Installation: Download the setup from here Copy the content to a USB drive When the BVMS default screen is shown, press CTRL + ALT + DEL Hold down the SHIFT key while clicking Log off Log in as BVRAdmin Transfer the IATA_CD.exe from the USB drive to the BVRAdmin desktop Double click the IATA_CD.exe executable Follow the installation procedure as shown in the screen shots     2. Email notification: Note: The E-mail notification feature is based on SMTP access without authentication. It is strongly suggested to use this functionality only with a dedicated server in the local network, which is specifically configured for this purpose and doesn’t handle any critical data.   Additional information: DIVAR IP All-in-one 7000: RAID 1/5 creation & Full Factory Default including basic troubleshooting ... View more

This article explains the integration of B/G intrusion panels in AMS.   The integration of B/G intrusion panels AMS requires the installation of the intrusion RPS API version V2.1.25920 or later only applies to AMS 3.01 version of AMS and for version 3.0 the API version is V2.1.25454, also the earlier AMS 3.0 version RPS cannot be installed on the same PC. For small installations it is possible to install AMS and RPS on the same computer, with the following prerequisites: • AMS has never been installed on that computer • SQL Server database has never been installed on that computer • You install RPS before AMS The RPS API must be installed on the same computer as the RPS tool. The RPS tool is needed to configure and manage the communication with the B/G panels. The RPS API conveys communications from AMS to the RPS tool, which then communicates with the panels. SDK communication to the B/G panels is integrated in AMS. No separate installation is required, but Mode2 and a Automation Pass-code must be enabled on the panel   Step-by-step guide   1. Install the RPS API on the RPS Computer 2. Make sure that these processes are running on the RPS PC 3. Set the Automation Device and change the default password. While you are in RPS, also set the date and time of the intrusion panel. After you finished the work in RPS, load the configuration to the panel and disconnect the RPS from it. 4. AMS > Configuration > Panels > RPS API configuration menu Set-up the connection parameters to connect AMS to RPS API "rpspc" is the name of the PC on which RPS and RPS API are running User name to login to RPS - Default: Admin Password to login to RPS - Default: 1111 Press to test the connection Test is successful: 5. AMS > Configuration > Panels > Panel administration menu Define: To which division of AMS the intrusion panel shall belong to Whether you want the panel users managed from AMS (Under administration) Whether you want the panel to be the part of MapView The access data to the panel 6. AMS > Configuration > Panels > Panel administration menu Define the access data to the panel Use the password you defined in RPS for the Automation Mode 2 Device connection 7. AMS > System data > Authorization profiles for panels menu: Create authorization profiles and assign area(s) of panel(s) to it. Define to which user group of the intrusion panel will be this Authorization profile assigned 8. AMS > Personnel data > Card menu, Intrusion tab: If the selected Cardholder is planned to be a Intrusion panel user as well, then select the checkbox and define the necessary data. Only the Pass-code the Language are mandatory, the rest can be left blank 9. It is manddatory that the date and time settings are properly set at the intrusion panel and synchronized with AMS Server 10. Until the RPS is connected to the intrusion panel, AMS cannot synchroniza with the panel. ... View more

Causes   An HTTP 500 error is an Internal Server Error.  The root cause of the issue in this case is that there is not enough space left in the AEMC storage.   Solution   There is a setting in the AEMC/Allplex system to overcome the insufficient space problem. The user will have to configure the following setting in the server setup --> housekeeping section. You will need to define the number of days to keep the database. The default value is unlimited.   Log into the AEMC/Allplex and select "Server setup" from the options on the left. Then select "Housekeeping" from the options on the top.   Housekeeping Housekeeping allows the user to manage the Activity Log and Audit Log in the system. User can delete the unwanted logs that are no longer required manually as well as to specify the number of days of the logs to be kept in the system and the system will store the logs of only the most recent specified number of days in the system.   How to Use the Auto Housekeep? Choose the number of days of both the Activity Log and Audit Log to be kept in the system. User are given a choice of 30, 60, 90 and 120 days. For example, if user chooses 30 days, the system will automatically delete the Activity and Audit Logs from the system if they are more than 30 days from today's date. User can also choose unlimited, which means the system will not delete the logs from the system. Click on the floppy disk button to save the settings. ... View more

Question   What readers are currently supported with AMS?   Answer   Below is the "current" list of readers that are supported with AMS. This may be subject to change as more readers are tested and approved. ... View more

The Clear button on the Configuration Manager is designed to clear the codes that are self-generated by the IP firmware or the Configuration Manager itself. Follow the steps below, if you want the "Clear" button from Configuration Manager to able to erase the Alarm task script that are self created by users themselves.   Step-by-step guide   When you create your alarm task script, add it within an opening quotes which then the Clear button will be able to erase all those codes within the quotes. Alternatively, create your own quotes within your script by following the below rules. In the  Below example, //{{MyScript_start is inserted before any script and //}}Myscript_end is inserted at the end of the script. By doing this, the Clear button will now be able to recognize and detect the manual scripts created by user and erase them.   Example: //{{Myscript_start ControlCode auxon1:={Operation(AuxOn)Number(1)}; if(Motion(1))then auxon1; //r1_o1 //}}Myscript_end ... View more