You may have installed Configuration Manager on your PC, you tried to run it but the software no longer works. What could be the reason?
The version of Configuration Manager you are using and the device which does not meet the System Software Requirements, according to the Release letter.
For proper use , the software requirements specifications can help prevent software project failure .
Therefore, depending on the version of Configuration Manager you are using, please verify the system requirements and compare them to your system's specifications. If your system does not meet the requirements, this will most likely be the cause for any lower performance or crash that you may be experiencing.
System Software Requirements:
If your unit does not meet the minimum system requirements, the Configuration Manager software will not run and may not even install.
If your unit meets the minimum requirements but does not meet the suggested requirements, the software is going to work, but it may be slow.
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Check if your system is performing correctly!
The VRM Monitor is one of the best options to check if the system is recording correctly, providing a quick overview as well as detailed information about all the cameras and storage added to VRM.
In this article you are going to see how to access VRM Monitor from Bosch Video Management System (BVMS) Configuration Client. Furthermore, you will find here some useful information about each section on the Dashboard page.
Open Configuration Client and login using your admin credentials
Form the Devices tab > expand the VRM Devices > go to your VRM device >right click on it and select Show VRM Monitor
The VRM Monitor window should appear.
Under the Dashboard you are going to find very comprehensive information about your system. Such as:
General information about the VRM Server, the Server IP Address.
The Average Retention time which means how many days can the system record without overwriting.
VRM Uptime - for how long time has the VRM server been functioning.
The total bit rate - pay attention at the total bit rate so as not to exceed the hardware limit. If it exceeds the hardware limit, it means that your system may stop recording.
At the bottom part of the Dashboard page, you can find the graphical representation of the bit rate for a longer period of time.
Capacity overview: Here you can check the storage available which it can give you a hint whether you need to add more storage or delete some of the old recordings.
In Transcoders section you can see how many transcoder sessions are available on your system.
Logs of the system: here you can see the list of warnings or errors in case of malfunctions.
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Motion detection is an important option in most surveillance systems. Depending on your configuration, you can determine when video is recorded (saved on the surveillance system server), when notifications are sent, when output is triggered and more.
Follow the steps below if you want configure your camera to detect motion and then send the event to the server, to start recording. This guide helps you set this option only for nights and weekends. It is important that you find the best possible motion detection settings for the camera in order to avoid unnecessary recordings or notifications.
PC/ Server/ Workstation
A) Configuring MOTION+:
Open Configuration Client > Devices tab > Expand VRM Devices
Select your camera with VCA functionality under the Pool:
Select VCA tab > Make the configuration as in the following picture and set the Aggregation time [ s ] you desire. This option prevents multiple alarms from triggering during the defined time > Save your changes
B) Adding camera to the logical Tree:
Go to the Maps and Structure tab > select your camera under the Pool > Drag and drop it into the Logical Tree (on the right side) > Save your changes
C) Activating motion alarm and recording
Go to the Cameras and Recording tab >Select VRM> Note the Device Family name > press on the Edit scheduled recording settings button
Create new schedule and rename it > On the "Day" tab: tick the "Off" option near Recording
Go to the Night tab and tick "On" option near Recording. Change options as in the picture below > Ativate Motion Alarm > set the desired duration time for Pre-alarm and Post-alarm
Repeat the same steps for the Weekend tab and click OK
Assign the recording schedule to the camera > Save the changes. You have configured the motion recording.
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To ensure the highest customer satisfaction and replace the defective hardware faster and more smoothly, it is necessary to register each system for the specific country together with the system location.
But where and why should you register your device?
The next business day on-site service level and the parts replacement within 3 business days can only be provided if the respective system has been registered immediately after receipt and installation. Otherwise, service will be provided based on best effort basis.
If you own one of the products below , we recommend that you register your device immediately:
DSA E-Series (E2700 & E2800)
DIVAR IP all-in-one 5000
DIVAR IP all-in-one 7000
DIVAR IP 6000 rev. 2
DIVAR IP 7000 rev. 2
HP Enterprise server products
HP workstation products
Easy and fast, you can register each product by completing the form online here
Select your device from "Product Family" drop-down list
Fill in the commercial type number and the serial number of the device
Complete all required information about the site where your device was installed
Fill in all the correct contact details of the engineer responsible for the system
Good to know:
You can register multiple units through a single registration form.
This might be possible only if the Physical Address of all your units is the same. Fill in the Serial Numbers (SNs) of the units with ";" between them, rather than wasting time and filling out different registration forms for each one.
Some fields are mandatory and are marked with * and each field has a note in order to help you complete your registration form correctly .
Central Support Team will handle your request in the shortest time.
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This Article describes how to upgrade to the latest Image Version on a DIVAR IP 6000/7000 R2 via USB Boot Medium
The latest suitable Image for your DIVAR IP R2 Family Device can be obtained from Bosch Central Support Team. Please provide the SN (serial number) from the DIVAR IP 6000/7000 R2 when contacting Bosch Central Support Team.
1. Create the USB Boot medium
For this you need the ISO Image and an USB Medium Creator Tool like Rufus (https://rufus.ie)
Create the USB Boot Medium like shown in the Picture (this can take up to 15 minutes)
2. Plug-in the USB to the DIVAR IP and start/ restart the Unit
While starting, press F11 to go into the Boot device selection Screen
From there select the USB Stick as boot device
In the System Management Utility Screen select Option 2 System Recovery to update the OS
3. After this process restart the DIVAR IP, unplug the USB and start Windows normally
The DIVAR IP might restart once due to first installation process
Please make sure you are NOT using Option 1 Initial Factory Default, because then you loose all the Data on the Storage
Please note that the OS will be reinstalled from the Image, you might need to install Windows updates and other Software again
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