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In the Logbook, you can search for particular events, alarms, devices, and strings of events.  You have the possibility to save the BVMS Operator Client alarm logbook, before accepting and clearing it.   Check the below BVMS manual at page 87 Chapter 11.15 for finding logbook entries and how to download the logbook: https://resources-boschsecurity-cdn.azureedge.net/public/documents/BVMS_12.0_Operation_Manual_enUS_102085164683.pdf Or follow the short step-by-step guide described below:   Step-by-step guide   1. Go to Tools > select Find in logbook...   2. Prepare the data that you want to see and export and specify the period of time for this list. In this example we used January 2024 as period and Alarm active data to be displayed:   3. Click on the Save results button to export the logbook:   4. Save it locally:    Nice to know: What to do to exclude certain Events and Alarms from being written in the BVMS logbook? What does the User Name column indicate in the BVMS Operator Client LogBook? ... View more

Starting with BVMS version 12.0, the Privacy overlay feature was introduced. This feature can be configured to blur objects of type Person, based on a powerful Bosch Artificial Intelligence (AI) function:  For live view images For playback of video footage For export of video footage (MOV, MP4) The blurring is done on the complete person, not only on the face.  All other object types are not blurred in BVMS 12.0 (vehicles, cars, trucks, bicycles, motor bikes). The execution of the feature is within the Operator Client software component.    Prerequisites: See more info here about: What are the limitations of Privacy overlay in BVMS 12 (Pano cameras, h.263 & MPEG, decoder, VSC)? This feature has to be enabled by a feature license (Feature CTN and SMA for LITE, PLUS or PROFESSIONAL):   The AI package must be installed. Due to the AI package size for the Operator Client three different install files are offered: Full BVMS Setup including AI (approx. 4 GByte) AI installer only (approx. 2 GByte) Full BVMS Setup without AI (approx. 2 GByte)   Step-by-step guide   1. Make sure that the feature license is available in License inspector of BVMS (Privacy overlay enabled = “TRUE”)   2. Enable system feature (Settings > Options > tick the box next to “Privacy overlay”)   3. Before activating this feature, you must have cameras added to the system. Then, enable privacy overlay on User Group Camera permission level (User groups > select the User group where you want to give this permission and tick the boxes under “Privacy overlay” column for the cameras where this feature is required) > Save & Activate   4. Open Operator Client to see this feature running:    Optionally: Enable Privacy overlay when exporting video. Privacy overlay feature is available also when exporting video into MOV and MP4 format (Native is not supported). Export of videos with privacy overlay takes longer than a normal export.  If a user has privacy overlay enabled for a camera, it is not possible to export video footage without privacy overlay. If it is not enabled, it is possible to choose in the export dialog.    Bosch Building Technologies Academy We recommend you to visit the Bosch Building Technologies Academy website and have access to training courses, video tutorials and documents. ... View more

Possible causes and solution(s)   Symptoms   When trying to get the Software Assurance Report from Remote Portal, it cannot be generated, and the red message below occurs: “Upload a valid system info file or Enter a valid System fingerprint”   Solution   Please note that when creating the Software Assurance report, you need to upload the system info file or the system fingerprint, not both at the same time. Therefore, choose only one method for generating the Assurance Report, either fingerprint or System Info file.   You can follow this article for step-by-step guide: ·       How to check the Software Maintenance Agreement (SMA) status of BVMS version≥11.x via Remote Portal?  ... View more

Question   Do I need a license for the remote live stream of my camera in Remote Portal (Remote Connect)?   Answer   Remote connect lets you connect remotely trough Remote Portal via Web browser and Configuration Manager and also lets you view live, playback and forensic from the camera with the help of the Video Security Client or Video Security App. For years, we’ve provided a convenient way to view live videos from the Bosch Video Security Client via Remote Portal to complement our products. We’re delighted to share an enhanced service coming in April 2024. VideoView+ is a purchasable license that is simple and user-friendly to access your videos from anywhere. Once the new service is in place, we will discontinue the complimentary (w/o license fee) remote video view service (live, playback and forensic search via Remote Portal) in Bosch Video Security Client. This change does not affect users using the Video Security Client in a local network configuration. We appreciate your business and are committed to delivering the best possible service to you. Please contact your local sales representative for more information. Additional information: Video Security App starting with version 3.4 is able to receive push notifications using the Smart Notification Service from Alarm Management for the Remote Portal cameras with either of the below licenses: VideoView+ Alarm notification Alarm monitoring This means that in order to use this service, you need to have an Alarm Management account created by Central Technical Support Team on the multi-tenant instances, depending on your location.  If you don’t have an Alarm Management account yet, the Central Technical Support team will help you with its creation on request, after you will provide them with the following information: Installer company name Installer company admin email address Account name   Or another option for an Alarm Management account to be created by Central Technical Support team is by using "Add new link" option from Account settings:   In conclusion, in order to benefit of the remote live stream for your camera in Bosch Remote Portal, and you want to use the new service in Remote Portal, please keep in mind that you have to follow the prerequisites below: You have an account (company) in Remote Portal You have installed VSC v. 3.4 or later on your mobile device The cameras are registered to Remote Portal & VideoView+ service is activated (trial period or license) You have access to Alarm Management (additionally to Remote Portal) to get push alarm notifications working (if you don’t have an account yet, contact Central Technical Support team).   Nice to know: What's New in Video Security 3.4 for Windows, Android and iOS? What's New in Video Security 3.5 for Windows, Android and iOS? How to: Video View License activation How to configure the Advanced Video View Service? How to set up a Smart Notification service in Bosch Cloud VMS?   ... View more

When a user decides to use SingleKey ID (SKID) or an integrated customer IDP (company account) as the authentication method for Bosch Remote Portal or Alarm Management a technical password will be required to login to other applications that do not support SingleKey ID or any other IDP. In the following, it is explained how to create a technical password and how to use it with an application like for example Bosch Configuration Manager or Bosch Project Assistant app, that does not support SingleKey ID or any other IDP.   Step-by-step guide   Login to Remote Portal with your SKID account or your company account in case the IDP of your company has been integrated to Remote Portal. Click on your user name in the upper right hand corner and select User Settings.   On the Technical Password card click Generate. The success banner will show you the technical password you have just created. Please note: the technical password expires after 8 hours.   Copy the technical password from the banner shown in Remote Portal and use it together with the email address you're using for SingleKey ID / your company IDP to connect to Remote Portal e.g. in Configuration Manager. You can now use Configuration Manager as before when using the legacy login with email address and password. ... View more