About Central_Support

Question:   What is the Glutton MODE in VRM, what are the causes and how does it work?   Answer:   Enhanced glutton protection mode is a new feature in VRM versions e.g. VRM 3.71 and newer.    The prevention of a glutton (German: Vielfraß) defines and prevents a camera or multi-channel encoder from mounting and consuming  a large number of  blocks in a very short time. If a device is placed in glutton mode, VRM performs the following operations: All blocks except the actual mounted and recording block are removed from the camera span list. If a device is in glutton mode, it gets only 6* number of configured cameras blocks per hour. The device is monitored and when block consumption returns to normal, it is removed from Glutton Mode.   Possible messages when a camera is in Glutton mode are as follows:   This device has an abnormal high storage consumption. To protect other recordings, storage allocation is reduced. This may result in recording gaps for this device. Device runs out of storage and might stop recording. This device had an abnormal high storage consumption and is now set back to regular mode.   Glutton Mode possible causes:   BVMS Profiles: Normal-Good-Excellent used on any Current CPP. Corrupts the Camera Configuration, VRM will place camera into Limited span mode (6 spans per hour max). Bad Time Server: If Time Server jumps more than 2 seconds (Forward or Backwards) frequently. Causes Camera to prematurely release blocks and take new ones. Network Issues: Wireless, bad cables, bad switch ports, port 3260 blockage issues, network disconnections, etc.   Glutton prevention feature explained:   Every time a block is mounted by a device, the block and the time of mount operation is saved. The last 15 time differences between mount operations are considered for glutton protection If more than the half time differences between mount operations are less than a threshold of 120 seconds, Glutton protection mode is switched on   ... View more

During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem.  You can use custom console traces to regroup and run different loggers that are not combined in the default Server Admin list. To create and run custom console traces for Security Center, follow the steps below.   Step-by-step guide   1. In your browser, open and log in to Server Admin. You can access the consoles for Security Center client applications at the following addresses: Server Admin: localhost/Genetec/Overview Security Desk: localhost:6020/Genetec/Overview Config Tool: localhost:6021/Genetec/Overview Genetec™ Mobile: localhost:9001/Genetec/console#/Diagnostic   2. From the Servers list, select your server, and click Actions > Console:   3. Click the Trace logger tab and Click Add ( ) to configure the new trace:   4. In this example, on the client machine where we run the Forensic Search, we created the Trace Logger*: *the Trace Logger name will be provided by the Central Technical Support team give the name and location at the logger search box write Bosch and choose all Bosch loggers. save and start the logger ( )   5. Reproduce the issue you have. Collect the logs. Stop the Trace Logger. IMPORTANT: Unless you stop the trace, it continues to run. If a trace continues running unchecked, it consumes more disk space than needed, making your server's hard drive unusable or causing system failures. Send the logs to the Central Technical Support Team.   Nice to know: How to export logs from Genetec Security Center? ... View more

Question   What is GUID and what is its role for VRM configuration and recording (replacing defective camera)?   Answer    GUID The camera identifiers include the Physical ID (~ MAC address), Camera ID (system designated UUID), and Logical ID (a simplified version of the Camera ID). Camera identifiers are important for performing tasks involving the cameras in a System   The Camera ID is a UUID that the system assigns to each camera, usually in a format that looks similar to 1c32a29a-dec7-418a-ad5d-a154f92393c3 The Logical ID simplifies device identification when integrating with third-party systems and is necessary for environments with input fields that are not capable of entering the full Camera ID due to a limitation in the maximum number of characters.  GUID was a term first used by Microsoft to refer to a specific variant of a similar term, Universally Unique Identifier, or UUID. Since then, the terms have been combined, with the RFC 4122 specification using them synonymously. Different versions of GUIDs follow the RFC 4122 specification. If two devices have the same instance ID, they might generate identical MAC addresses (duplicate MAC address) for them. This can cause conflicts if they are on the same network, leading to packet loss and other problems.    Video Recording Manager (VRM) VRM is a Windows service, which manages recordings (storage distribution, monitoring, replay) of Bosch cameras or 3rd party cameras (using the Video Streaming Gateway). There are 2 types of VRM's: Standalone Once configured, does not change as there are no outside influences. VRM does not manage the recording parameters set in the camera. Managed by a VMS (Video Management System) A Managed VRM acts in a slightly different way as compared to standalone. In the case of Bosch VMS, this VMS is responsible for pushing the configuration to the VRM. Add devices, Remove devices, set retention times in camera's, creates the GUID, etc. The VMS manages the Licensing. E.g. BVMS & Genetec The VMS can influence the recording behavior of the camera. I.e. the camera is not always managing the recording tasks as the VMS can start and stop recording based on it's programming.    Example: An example of a faulty VRM configuration and recording issue could be caused by a camera HW that was replaced with a new camera HW with the same IP, containing a GUID from a different VRM. This will cause recording problems, or the camera may not record at all. This indication can be seen in the Warning message from the VRM logs, similar with the one below: VRM logs Warning;Cannot connect to device xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx because of MAC address mismatch. Please check if you need to reconfigure the system. 2022-04-12 16:24:03.523; deviceId=xxx.xxx.xx.xx\0;Sysinfo;Internal;No Guid set on device xxx.xxx.xx.xx, expected was xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Checking if mac address matches. where xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx is the GUID and xxx.xxx.xx.xx is the camera IP address  In this case, you have to check in the VRM webpage showCameras: which are the cameras that are not recording.    Delete them from BVMS (save, activate) Factory default all the removed cameras Add them to BVMS and reconfigure them   If replacing a defective camera, the camera must be the same IP address as the defective device, and it cannot contain a GUID from a different VRM: ... View more

Question   Can BVMS Op. Client receive live video from Bosch cameras using fixed and pre-configured TCP ports?   Answer   The configured camera TCP port is used from the BVMS Operator Client to the camera. This port is used by the BVMS Operator Client as a destination port. The source port is dynamic and therefore, it cannot be adjusted. To understand TCP video streaming, the client sets up a TCP tunnel to the camera via the configured camera port and then the camera sends the stream to the client via this connection. ... View more

Question   What should be the specs for the output waveform of the inverter to work with Bosch MIC IP cameras? Should the inverter produce a sine/sinusoidal wave, a square wave or other?   Answer   This must be pure sine converter. Square wave has another power factor. The power factor of a load on a modified sine wave inverter is generally lower than that of a pure sine wave inverter. This is because a modified sine wave inverter produces a waveform that is not a perfect sine wave, and the load may not be able to fully utilize the power being supplied to it. Additionally, some loads, such as certain types of motors, may be damaged by a modified sine wave inverter. It is important to ensure that the load and inverter are compatible to ensure optimal performance and prevent damage.   You can try to use: the Moxa PoE injector INJ-24A 60w 24vdc or similar offerings from Antaira Technologies or Micro Semi. An alternative to PoE injectors that run off 12/24vdc are 12/24vdc to AC inverters manufactured by https://absopulse.com/  or power stream https://www.powerstream.com/inv.htm   To power both 7100i with Illuminator as well as MIC-9000i thermal models, you can try to use the Planet IPOE-171-95W IPOE-171-95W - 802.3bt Ultra PoE Injector - PLANET Technology    Note The Midspan needs to be set to legacy mode and will run on 12VDC. The datasheet and the user manual of the Planet IPOE-171-95W midspan mention both a "Standard mode" and a "Legacy and Force mode" for PoE of the midspan. ... View more