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Possible causes and solution(s)   Causes   System overview: BVMS 11.0 VRM 4.00 Netapp 11.70.R2   Also, the behavior explained below was encountered in: BVMS: 10.01 VRM: 3.82.0057 Netapp: 11.60.2   Netapp DSA E2800 single controllers are disconnecting for a short period of time. This is sometimes regular once an hour and even in shorter cycles. The cameras aren’t recording during the disconnection period. The ping from the VRM and BVMS server runs without problems on management port and iSCSI.   Solution   ✔️  Activate the flow control on the management port from the switch. Useful: What should I check first if Channel 5 & 6 of DSA E2800 are showing as disconnected? How to configure iSCSI ports of DSA E2800 dual or single controller & configure it in BVMS CC?   According to the NetApp KB, the default management port IP addresses for each controller is shown below: Default IP addresses for all platforms except EF600 running 11.60 or earlier: Management Port Controller A Controller B Subnet Mask 1 192.168.128.101 192.168.128.102 255.255.255.0 2 192.168.129.101 192.168.129.102     Note: Default IP addresses are in the form 192.168.XXX.10Y, where:     XXX = 128 is the first port and 129 is the second port on a controller.     Y      = 1 is for controller A and 2 is for controller B.   Default IP addresses for all platforms running 11.60.2 and later, or EF600 running 11.60 or later: Management Port Controller A Controller B Subnet Mask 1 169.254.128.101 169.254.128.102 255.255.0.0 2 169.254.129.101 169.254.129.102     Note: Default IP addresses are in the form 169.254.XXX.10Y, where:     XXX = 128 is the first port and 129 is the second port on a controller.     Y      = 1 is for controller A and 2 is for controller B. 🛈  Note Port 2 on the controllers is reserved for Customer Support use only. It should not be used unless explicitly instructed and the default network settings of DHCP enabled should not be changed. ... View more

Question   Can I create an Intelligent Insights report containing hourly data for every day?   Answer   When collecting data from a long period of time, the report does not contain hourly time stamps. It only shows monthly data. The granularity of the report changes as the period of the report is set. Meaning that for a longer period, the granularity gets higher. If you wish to generate hourly reports, you can do so by selecting a period no longer than 4 days at a time.   At the moment, this is the only available option that may be used to generate reports containing hourly data. You can also refer to pages 23-24, 3. Report Function of the following Intelligent Insights White Paper and see available report options.  * Note: Depending on the use case type, some granularities are not available     ... View more

Question   What to do if my colleague in the same company claimed a license with a wrong Remote Portal account?   Answer   You can consider adding a second user to the same remote ID account. ·       Where can I find my Bosch Remote Portal ID? If he will add a new user as administrator, and that user will accept the invitation, the user with the right Remote Portal account should be able to see and activate the license.   Additional (useful) → find the Company Remote ID:    Nice to know: Remote System Management licensing   ⚠️ If you still want to completely change the account where the Software Order ID was initially claimed and if nothing was activated from it in the Remote Portal account where it was claimed, the Central Technical Support Team can help you to un-claim it (software order ID migration)   ... View more

Possible causes and solution(s)   System overview: BVMS ONVIF camera added in VSG Also, there are other Bosch cameras added in BVMS One machine is connected to the video server   Causes   By accessing Operator Client from the machine connected to the video server, after an unspecified amount of time or when opening other Bosch cameras, the Live image of the ONVIF camera stays black. This also happens when opening in full screen any camera and reopen the stream of the VSG camera → its image is black. Regular Bosch network cameras don’t have this behavior on the system.   Solution   Activate the option of grabbing the stream from the VSG and not directly from the camera → under the Workstation Settings (in Configuration Client) > Save & Activate   If the recommendation above didn't solve the black image of the camera, please also consult the articles below: ONVIF cameras in BVMS: live and playback issues - Ticket Requirements How to collect VSG memory dump in case application crashes? Which is the VSG preparation to support ONVIF Profile T in BVMS v10.0 and higher? Fix black image of the camera connected to a VIDEOJET decoder ... View more

Possible causes and solution(s)      Causes   System overview: BVMS system for monitoring. several different workstations that are used only as an operator   On some workstations, when clicking on the camera to get the live video, the date/time information does not appear. On another workstation, the information is displayed:   This happens using the same user, same Windows OS, same patches installed and same BVMS version (version 11.0)   Solution   The time indication inside Image Panes will only be visible if Operator Client (workstation) is in a different time zone than Management Server. It should also be visible in the upper right corner of the interface, where time zone can be selected:   ✔️  It's generally recommended to set the correct time zone for the location where each workstation and Management Server are located. BVMS is designed in a way, that it can work across multiple time zones, if needed. If workstation is physically located in the same time zone as server, of course it should be configured this way. In such case, there's also no reason to have additional time indications visible in BVMS Operator Client, as time for all the cameras, workstations and servers should be synchronized.   How to configure time services in a BVMS version ≤ 10.1 environment? Where can you configure NTP server for cameras/encoders in BVMS≥11?  How to configure the NTP Server?  ... View more