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Question   Why I cannot login to VRM Monitor?   Answer   Video Recording Manger v4.00.0070 does not allow anyone not configured in VRM, only as an admin (using Configuration Manager), to log into the VRM Monitor page. BVMS users are no longer able to login and a message is displayed that they require administrative rights. Even new BVMS users created in the default Admin group do NOT have access any longer. For example, login to VRM Monitor is no longer possible for user type “live”   Live and Replay function was removed from VRM v3.83.0021 for ‘srvadmin’ user. All other BVMS created users are able to login to VRM Monitor and see live and replay video without the ability to restriction this function.   If you have an earlier version of VRM, lower than v4.00.0070 and you would like to restrict the login option to VRM Monitor for other users than admin, you need to upgrade the VRM to the latest version. Important Note: Downgrade from version 4.00 to an earlier version is not possible.   ⚠️Please be aware that VRM 3.82 or higher is available as 64 bit version only (no 32 bit version available). When upgrading from a VRM 32 bit version to a 64 bit version SSL certificates will be removed and have to be added manually to the system. Exception: self-signed certificates will be replaced automatically.   o For proper installation certain prerequisites e.g. latest Windows updates are required. For further information please refer to the knowledge base article. Please always check the System Requirements section from Release Letter of Video Recording Manager  The latest VRM version is available on Download Area website > Software > select Video Recording Manager (VRM) ... View more

Possible causes and solution(s)   You are using one Divar network 2000 and you have a new Flexidome IP 5000i IR camera, but you cannot add it to the Divar because it is not displayed in “Detection” > “Device search” screen. System design: Divar network 2000 connected to one monitor Keyboard Flexidome IP 5000i IR   Cause:   You didn’t set up the internal IP settings of the DIVAR. Assigning the device to a network range which is different than the internal or external network range will lead to a situation where the cameras will no longer be accessible by the recorder. A warning message is shown and using this feature will not work.     Solution:   A) Make sure that the DIVAR has valid network settings. You can find the network settings in the DIVAR’s menu Network tab > External B) Add cameras to the recorder Once you've made sure your network settings are correct, you can add cameras to your device. Go to Camera > Detection: This page is used to find cameras on the network and assign them to the recorder and this provides the option to configure the IP address of all cameras to a specific network range. Click “Device Search” to search for any newly connected cameras. Select the required cameras in the Search list and add to Device list by clicking “Add” (or by double clicking on the camera). Selected cameras appear in the Device list. A camera can also be added with the “Manual add” button in case the camera can’t be found in the device search. The Device list shows the list of channels with their assigned cameras. For each camera in the device list the status is shown with the following icons: – Green light ONLINE, red light OFFLINE – Green lock AUTHENTICATED; red lock LOCKED Select one or more channels to Authenticate, Modify or Delete the channel(s) by selecting the appropriate function: Authenticate is used to login to one camera, or multiple cameras with the same username and password. For all Bosch cameras, a username and password is required to use the camera. Selecting Authenticate for this camera will request to specify the initial username (default: service) and password. Modify can be used after a camera is authenticated and is used for assigning the camera to a different channel or to change the camera's name. The Modify button can also be used to change the network settings of the camera. The "Configure network addresses" screen appears, if the DHCP checkbox is deselected, the IP address and other network settings can be changed. After making changes by selecting Modify, this opens a confirmation dialogue box. To confirm --> select Yes --> this will cause the modified cameras to be rebooted. ... View more

This article will guide users on the process of adding a reader extension board to an AMC controller in AMS.   Step-by-step guide   Log into the AMS server or client with elevated privileges. On the main screen, select the "configuration" option. 3        Next, select the "Device Data" option. 4        Once in the "Device Data" screen, navigate to the AMC controller that the reader extension will be added to. Right click on the controller and select "new object" and "new extension board". 5        In the new screen that appears, double click the option under the "type" column. Select the option "AMC_IO084W" and then select Ok. 6        You should now see the reader extension board listed in the tree attached to the AMC you wired it to. You can know configure it, rename it, etc. 7         Once you have finished with your changes, you can select the save icon to save your changes. ... View more

Bosch MIC family provides several options to satisfy diverse installation scenarios and applications. The decision matrix below helps you select between the analog, IP or Hybrid solution depending on the type of infrastructure and future upgrades required at the site.   The new MIC IP 7000 HD family is based on the latest imaging platform that offers exceptional low-light sensitivity in the MIC IP starlight 7000 HD (720p) cameras. The MIC IP dynamic 7000 HD (1080p) version has a Wide dynamic Range (WDR) to ensure you see details in bright and dark areas simultaneously. With the addition of the latest intelligent features like Intelligent Video Analytics (IVA), Intelligent Dynamic Noise Reduction (IDNR), and Intelligent Defog, the MIC IP 7000 HD is one of the best cameras for any challenging outdoor application. While the camera can directly connect to an IP network for live viewing and recording, it also offers installers the flexibility to integrate the MIC IP 7000 HD family into an analog CCTV system. This allows customers to use the high-performance features of MIC IP 7000 HD cameras in existing analog infrastructure without investing in an entire system upgrade. This article explains how to integrate the Bosch MIC IP 7000 HD camera series into any existing analog CCTV system using the Bosch VIDEOJET decoder 3000. The most common integration scenarios are listed below: Simple integration using direct connectivity to analog monitor and joystick, typically found in single camera installation (for example, mobile surveillance vehicles) Integration into an existing analog matrix switcher typically found in large installations (such as for city surveillance)   Technical solution 1. Protocol License: For all solutions using non-Bosch serial protocols, a special eLicense for each MIC camera is required to enable support for serial control. The part number for the eLicense is “MVS-FCOM-PRCL”. The eLicense must be installed before the MIC camera will respond to non-Bosch protocols. Additional information on Serial Protocol License MVS-FCOM-PRCL 2. Video Decoding Solution: The HD video from the MIC IP 7000 HD series can be converted to an analog video signal by using the VIDEOJET decoder 3000. The VIDEOJET decoder 3000 can receive the HD video stream from the MIC IP camera through a direct network connection and can convert the video into a standard PAL or NTSC video signal. The VIDEOJET decoder 3000 then can be connected to an analog monitor or a switching device like a matrix switcher. With legacy display equipment, the decoder allows the installer to select a 4:3 aspect ratio for easy integration. 3. Telemetry control using decoder: The MIC IP 7000 HD series firmware has built-in protocol converter software that receives analog telemetry commands in Bosch OSRD, Pelco P/D, or Forward Vision protocol to translate them, allowing full-camera control over IP. The next section explains the typical integration scenario when the MIC IP 7000 HD is used in an analog environment.   Step-by-step guide   Single-camera installation Single-camera installations occur when the camera is installed with a direct connection (such as on a mobile application) and is locally controlled and viewed using an analog monitor and a joystick. In the case that a local DVR is installed for recording video, the analog video signal is directly interfaced to a DVR for local recording. The diagram below explains the integration between various components: Figure 1: MIC IP 7000 HD direct decoder connection with no local recording.   Figure 2: MIC IP 7000 HD direct decoder connection with local recording in DVR.   For SW configuration and details about interface ports, please see Section 1.4.     Multiple camera installation with matrix switchers or DVRs   Multiple-camera installation occurs when cameras from the new MIC IP 7000 HD family are installed in an existing matrix without a short-term plan to upgrade to a full-recording matrix switcher infrastructure. The analog integration in the MIC IP 7000 HD allows the installer to replace an existing analog camera or add an IP camera to the current system by using following analog telemetry protocols: • Pelco P/D • Bosch OSRD • Forward Vision   Figure 3: MIC IP 7000 HD connectivity with Bosch Allegiant Matrix switcher. Figure 4: MIC IP 7000 HD with generic matrix switcher using Pelco or Forward Vision protocol.   Available functions in IP and analog configurations     Device Configuration   Install protocol eLicense   Using web browser or Bosch Configuration Manager, follow instructions in camera operating manual to install and activate the eLicense needed to support serial protocol functionality.    Hardware interface between MIC IP 7000 HD and VIDEOJET decoder 3000   The only interface necessary between a MIC IP 7000 HD and a VIDEOJET decoder 3000 is network connectivity for video decoding. The video can be streamed to the decoder either through a direct connection or using a network switch. When used with a switch, the decoder gives the flexibility of streaming the video and telemetry signal to central control room and decoding the video and telemetry in the control room rather than in the field. Note: When using a direct connection, the cable length between the MIC IP camera and the decoder cannot be more than 100 m (330 ft.) when using UTP cabling. The figure below shows the interface ports for the VIDEOJET decoder 3000 and MIC IP 7000 HD. Figure 5: VIDEOJET decoder 3000 interface ports. Figure 6: Direct interface between MIC IP interfaces to VIDEOJET decoder 3000 Figure 7: MIC IP 7000 HD and VIDEOJET decoder 3000 interface.   MIC IP 7000 HD Configuration   There are only two required setting changes needed to configure the MIC IP 7000 HD to make it compatible with an analog CCTV system. These are described below. A temporary network connection to access the camera’s web browser or use of the Bosch Configuration Manager software is required in order to make these changes. Please refer to the MIC Operating manual which can be found at the link in section 1 for complete information on how to connect the MIC camera up to an IP network. Note the factory default IP address of the camera is 192.168.0.1.   1. Select the Encoder Streams menu from the menu options on the left pane. - Set the Stream 2 Property to H.264 MP D1 4:3 (cropped). - Set the Non-recording profile for Stream 2 to 4: SD Image Optimized. Click the Set button. Figure 8: Encoder streams selection menu   2. MIC IP 7000 HD: FastAddress A FastAddress (analog device ID) is required for the analog system to recognize the MIC IP 7000 HD in the system. This address can be from 1 to 9999. In the Miscellaneous menu, set the FastAddress of the camera to 1 or as required. Figure 9: FastAddress menu under the Miscellaneous tab. Important note: Whenever you change the FastAddress you have to reboot the camera to activate the new FastAddress setting! Either power camera off/on, or use Reboot button in Installer Menu of web browser.   VIDEOJET decoder 3000 Configuration   This section describes the steps to convert HD video from the MIC IP 7000 HD to an analog video signal using the MIC IP 7000 HD camera with the VIDEOJET decoder 3000. The following will focus on the camera decoder configuration from its web interface. For complete configuration details of the VIDEOJET decoder, refer to the VIDEOJET installation manual. Use the Web Interface or the Configuration Manager to set the VIDEOJET decoder 3000 Point the web browser to the camera IP address (when the VIDEOJET is reset to factory defaults, the IP address of the decoder is 192.168.0.1).   1. Go to the SETTINGS page to start the configuring the unit. Figure 10: Decoder SETTINGS menu.   2. Under SETTINGS in the Decoder Profile panel, set the standard to NTSC/PAL (depending on the regional TV format). If desired, checkboxes are available to force the standard or to crop the video. Click the Set button. Figure 11: Decoder Profile configuration.   3. In the Interfaces -> COM1 menu, select the settings featured in the image below. Click the Set button. Figure 12: COM1 port configuration menu.   4. Go to the CONNECTIONS panel Figure 13: CONNECTIONS menu   Wait for your video sources to appear in the list at the left side of the panel. Select the correct MIC IP 7000 HD camera. The camera URL will appear in the URL field. Select: - Video input: 1 - Stream: H264 2 - Decoder: 1 - Click single stream button  - Click connect Figure 14: Video source list under the CONNECTIONS menu   Hardware interface between VIDEOJET decoder 3000 and analog controller   The VIDEOJET decoder 3000 provides direct analog video in PAL or NTSC format that can be directly interfaced to analog monitors or matrix switchers. If desired, the decoder can be in-stalled next to the camera in an environmentally-protected enclosure. The decoder provides a standard NTSC/PAL video and all the existing cabling can be re-used. Note: Please refer to operational temperature specification of the decoder to determine if its specified operating temperature range will be suitable for the local climate. As shown below, the decoder supports RS 232, RS 422, and RS 485 transmission standards and accepts telemetry control using Bosch OSRD, Pelco P/D and Forward Vision protocols. Figure 15: Interface ports for integration with monitoring and control equipment.   The following fi gure explains the pin assignment of the serial port on the decoder for the interface with the telemetry equipment. Figure 16: Pin assignment for the serial interface of VIDEOJET connect 3000.   To explain the telemetry interface concept, more details will be provided about the following analog controllers: • Bosch LTC 5136/xx • Bosch Allegiant Matrix Switcher • Pelco Matrix Switcher • SYNECTICS EX250 System   Integration with Bosch LTC 5136 standalone PTZ controller:   The Bosch LTC 5136 can control a single camera using the RS-232 output. It also can control a maxi-mum of 16 PTZ cameras using the Biphase output.   Using RS-232 control Using the LTC 5136 with RS-232 control requires an additional LTC 8557 connection kit. The components are connected as shown below. Figure 17: RS-232 control using the LTC 5136 and VIDEOJET decoder 3000.   If the distance between the LTC 5136 and the decoder will be long, it is possible to use biphase output from the LTC5136. The following components are part of the LTC 5136 kit: • LTC 5136 keyboard controller • LTC 8786 RS-232 to Biphase converter Because the VIDEOJET decoder 3000 cannot accept the Biphase output directly, an additional converter (MIC-BP3) is required. The components are connected as shown below. Figure 18: Biphase control using LTC 5136 and VIDEOJET decoder 3000 using MIC BP3.   Integration with Bosch Allegiant matrix switcher and VIDEOJET decoder 3000:   The Bosch Allegiant series offers an extensive portfolio of analog matrix switchers. Depending on the selected matrix switcher family, there are direct Biphase ports on the main switching bay or available through additional signal distribution. Because the VIDEOJET decoder 3000 cannot accept the Biphase output directly, an additional converter (MIC-BP3) is required for each MIC IP 7000 HD. The schematic below explains the connectivity and the interface between the MIC IP 7000 HD and the Allegiant matrix switcher. Figure 19: Allegiant matrix switcher using Biphase control with a MIC BP3 to a VIDEOJET decoder 3000.   Integration with Pelco matrix switcher and VIDEOJET decoder 3000   The telemetry control signal from the Pelco matrix switcher is available through Code Distribution units such as those from the CM 9760 series, standalone keyboards like KBD 300 series, or matrix switcher systems like CM6700 or equivalent. The Pelco code can be interfaced directly to the VIDEOJET decoder 3000 series. The schematic below explains the physical interface between the CM 9760 and VIDEOJET decoder 3000 series. (The interfaces for other Pelco devices will follow the same convention) Figure 20: Interface between Pelco controller and VIDEOJET decoder 3000   For specific menu options for Pelco products, please refer to the manufacturer’s installation manuals. It is also possible to connect a Pelco standalone keyboard KBD300 directly to the decoder serial port interface. The port connections shown apply in this configuration too. Make sure that the dip switch in the rear panel of the keyboard corresponds with the Direct P Mode or Direct D Mode. As an example, when using Pelco D protocol you have to set the serial communication parameters as indicated for the Direct D mode in the picture and the dip switch in the key-board as follows: switch 1-4 up, switch 5-7 down and switch 8 up.   Integration with SYNECTICS EX250 system and VIDEOJET decoder 3000 The SYNECTICS EX 250 system supports the Forward Vision protocol for controlling the telemetry features of the analog MIC camera family. Using the VIDEOJET decoder 3000 series, the MIC IP 7000 HD family can be integrated into an existing EX250 (or equivalent system) using the Forward Vision protocol. Figure 21: Interface between SYNECTICS controller and VIDEOJET decoder 3000. For specific menu option for SYNECTICS products, please refer to the manufacturer’s installation manuals.   Additional information on Serial Protocol License MVS-FCOM-PRCL ... View more

Smart Notification Service   For business monitoring. The Smart Notification service lets your end-customer easily keep track of business operations. Detection, notification and storage of events like warehouse access, POS transactions or goods delivery enable efficient monitoring and resolution of critical events for the business owner. Please follow below steps to set up a Smart Notification service.   Step-by-step guide   1. Add the camera to Alarm Management as Installer or Config Agent:   Please follow the related article to add a camera to CBS:     a. Add Remote Portal cameras to Bosch Alarm Management     b. Add a 3rd party cameras to Bosch Alarm Management (not supported with Video Security Client)     2. Configure the Smart Notification service as Config Agent   To configure the Smart Notification service perform the following steps:   2.1 Add the camera to a Site   1. Open Alarm Management website (https://your_instance.cbs.boschsecurity.com/login), log on Configuration as Config Agent. 2. Enter the related Account - or create a new Account for the customer. 3. Enter the related Site - or create a new Site.   4. Enable 'Video Clip Upload' if required. (If video clip upload is disabled, an alarm snapshot is stored) 5. Click '+' button to add the camera to this Site. 6. Please follow the related article to add a camera to Alarm Management:     a. Add Remote Portal cameras to Bosch Alarm Management     b. Add a 3rd party cameras to Bosch Alarm Management (not supported with Video Security Client) 7. Rename the device (camera) and click 'Save Changes'. 8. Click tab 'Channels' and rename the channel. 9. Click 'Save Changes'.   2.2 Configure Motion Detection (if not yet done by the Installer)   Please follow the related article to configure Motion Detection.     a. Add Remote Portal cameras to Bosch Alarm Management     b. Add a 3rd party cameras to Bosch Alarm Management (not supported with Video Security Client)   2.3 Configure Schedules   1. Open Alarm Management website (https://your_instance.cbs.boschsecurity.com/login), log on Configuration as Config Agent. 2. Enter the related Account. 3. Click tab 'Schedules' and modify the standard schedules 'Day', 'Night' and 'Weekend' if needed, or add new schedules.   Note: Blue cells mark active time periods. Cells can be altered by drawing the mouse. 2.4 Create a mobile user   1. Open Alarm Management website (https://your_instance.cbs.boschsecurity.com/login), log on as Config Agent. 2. Enter the related Account. 3. Click the tab 'Account Users'. 4. Click '+' button to add a mobile user. 5. Type a unique user name, first name, last name, e-mail address for the mobile user. 6. Optional allow manual arming from mobile device for this user Note: This option allows the mobile user to arm/disarm his Site(s) from the app, so that Live Intervention alarms are/aren’t sent to the Event Monitor website and to the Monitoring Center. 7. Optional limit the mobile user's access to certain Sites of the related Account. Note: This option allows access for this user to only the selected Sites of the Account. 8. Allow the user to display live video Note: This option disables live video from all cameras for the user e.g. cleaning personnel on the app. 9. Click 'Create', > the mobile user gets a password e-mail from the system to log in the Site Monitor App   2.5 Configure the Service Scenario Note: A Service Scenario combines multiple cameras, triggers and alarm channels into one alarm.   1. Open Alarm Management website (https://your_instance.cbs.boschsecurity.com/login), log on Configuration as Config Agent. 2. Enter the related Account. 3. Click tab 'Services'. 4. Click '+' button to add a Service. 5. Select Service Type 'Smart Notification' and give the Service a descriptive name. 6. Select the Site 7. Select the Triggering Device (camera) and then select the Triggering Event:     a. Physical Input: "Input Pin 1 - On"     b. Motion Detection         i. MOTION+: "Channel 1 - Motion Triggered"         ii. Intelligent Video Analysis (IVA) or Essential Video Analytics (EVA):             a. "Channel 1 - VCA Event1" to "Channel 1 - VCA Event8" (each VCA Event is triggered by the related activated 'Surveillance Task' 1 to 8 in VCA configuration)             b. "Channel 1 - Motion Triggered" (merging motion trigger for all activated VCA Events)             c. Audio Alarm: "Audio Input 1 - Triggered"             d. etc. 8. Select the Alarm Channel Notes: The Alarm Channel is used as the default video input channel for the alarm agent and uploads the alarm video clip (if available and configured for the camera and the service). If the trigger already implies an alarm channel (e.g. motion, VCA), the alarm channel is fixed and cannot be changed. In all other cases the alarm channel can configured to any channel of this site. 9. Optional add further triggers. The Service Scenario is triggered if any of the configured triggering events becomes activated. 10. Optional increase the Trigger Debounce Time (= minimum time between 2 alarms) if you want to get less alarms from this service 11. Select the Arming Period (standard schedule, self-defined schedule, always) 12. Add one or several mobile user(s) to become notified Note: Users marked with an exclamation mark do not have the permission to access the selected site. Users marked with an exclamation mark won't get Smart Notifications for this site. 13. Optional add a message text 14. Click 'Create'   3. Verify the Smart Notification service as Customer 3.1 With Site Monitor App To verify the Smart Notification service perform the following steps: 1.  Download Bosch Site Monitor from Apple Store or Google Play and install on your device. 2. Log on the Site Monitor app as mobile user. 3. Close the app (put the app in the background) and trigger the event 4. Tap the new notification, the event opens 5. Verify the event: a. Message text b. Event image and video clip c. Live video   3.2 With Video Security App 1. Download Bosch Video Security App from https://downloadstore.boschsecurity.com or Apple Store or Google Play and install on your device. 2. Allow notifications from the VSC app on your device. 3. In Video Security App, select Cloud Service and add an account 4. Select Alarm Management, enter server address, user name and password and tap Add account 5. Tap the account to connect to the service, tap Done, then your site is displayed 6. Tap the site icon to display your cameras (live video), to replay recordings on the camera and to receive push alarm notifications. 7. Verify the events in the event list   Note: Push Notifications can only be received on Video Security App running on iOS and Android, not on its Windows version. Known limitations of Video Security App vs. Site Monitor app: Only cameras connected through Remote Portal are supported. Cameras which are added with the MAC address directly to Alarm Management and 3rd party cameras are not supported. Max. 256 devices supported per site, 64 devices recommended per site. Alarm Clip is currenty not supported (will follow in a later release) Site arming/disarming is not yet supported (will follow in a later release) Change password is not supported (will follow with User Hub)   Note that a Smart Notification event is only forwarded to the Site Monitor app when the arming schedule is active. A Smart Notification is not processed when the Maintenance Mode is enabled for the related Site, or when this service is snoozed in the app. See also the article Troubleshooting Smart Notification if no event appears in the event list. ... View more