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  In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.   General Information   Customer Name Site name System composition System drawing new or existing system   Symptom specific Information   Problem Description   detailed problem description affected units screenshots of supervision tabs pictures of units front pictures of units back   Error Frequency and conditions   recurrence of the fault special condition to trigger the fault   Logging Information   PA Event log via IRIS-Net Screenshot of config build report Speaker line loads at 30Hz Speaker Line loads at 1kHz   Installation Details Network details model of used switch log file of switch SW Version of IRIS-Net FW Version of all units ... View more

Question   Can the focus set by the user on a Bosch FLEXIDOME camera be changed by any external force?   Answer   No, the focus should not change if: no one interacts with the camera and runs another back focus procedure; the position of the camera/lens is not changed; no external force is applied on the camera (shocks, vibrations above the values tested); the object on which the original focus was done is not moved- if focus is done on region;   If any of the above applies – the initial focus might change. This camera does not have the auto-focus functionality in the same sense as Autodome / Mic cameras. Autodome / Mic cameras will try to find the sharpest image after the FOV was changed – if set on AutoFocus. The Flexidome camera has the option to find the best possible focus only from the Lens Wizard – it is a onetime procedure triggered by the user.   Details on the tests and values can be found in the A&E specifications document:  https://resources-boschsecurity-cdn.azureedge.net/public/documents/NDN_832_A_E_Specification_enUS_2035098507.doc ... View more

Question   What is Dynamic Disc Pool or short DDP?   Answer   NetApp SANtricity Dynamic Disk Pools (DDP) technology represents a significant advancement in storage system, data protection and data management. As disk capacities continue to grow without sufficient increases in data transfer rates, traditional RAID rebuild times are getting longer, even up to several days. This slow rebuild results in much more time with degraded performance and exposure to additional disk failures. With five issued patents, DDP technology is designed to deliver worry-free storage through effortless management and self-optimization while maintaining predictable performance under any condition including recovery from drive failures. With up to four times faster rebuild, DDP technology significantly reduces exposure to multiple cascading disk failures, providing excellent data protection.   Key Features   Consistent Performance DDP is designed to deliver and maintain high performance under all conditions—including while recovering from a drive failure.    Improved Data Protection With up to eight times shorter rebuild times, DDP significantly reduces exposure to multiple cascading disk failures for  excellent data protection.   Extreme Versatility  Flexible disk pool sizing optimizes system utilization and enables E-Series storage to be the “right size” for any environment. Read more here about feature description and best practices of SANtricity OS Dynamic Disk Pools. ... View more

Question   How can I upgrade Videojet Decoder 8000 to the latest firmware?   Answer   Depending on the current firmware version of the Videojet Decoder 8000:   Upgrade from FW ≤ 8.22 to intermediate 8.23 Upgrade from FW 8.23 (or higher) to intermediate 9.0 Upgrade from FW 9.0x (or higher) to intermediate 9.10 Upgrade from FW 9.10 (or higher) to intermediate 9.51 (or 9.60) Upgrade from FW 9.51 (or higher) to latest 10.05 *Firmware 9.10 must be installed prior to installation of this firmware 9.51. Firmware download location: Download Store or on the product page > Downloads: VIDEOJET decoder 8000 page Important notes from Release Notes regarding firmware upgrade: Installation notes Due to security reasons HTTP Basic Authentication, which transports passwords as clear text, has been removed since Configuration Manager 5.5x. As Digest Authentication is not supported for HTTP in VIDEOJET decoder firmware, a firmware update using HTTP or RCP+ protocol will only work if no service password is set in the decoder.   Restrictions: Known issues Monitors may be swapped after update. Swap back is possible using Configuration Manager. Firmware update from 8.23 to 9.00 may fail on first attempt because resources required for this huge update may have been consumed by its dedicated internal purposes. This can be avoided by performing a power cycle on the decoder before starting the update.   Changes with 9.50.0073 The issue that a firmware update using HTTPS required a service password set, and did not work with empty password, is fixed. Firmware upgrades using HTTPS now also work without a service password set.   NOTE: For more information please refer to Release Notes of Videojet Decoder 8000. ... View more

Question   How does the "zoom threshold" function work for Bosch cameras in Configuration Manager?   Answer   By checking the Zoom threshold box you will select the current zoom position at which the mask will appear as the camera zooms in or be hidden as the camera zooms out. Privacy Masking: The ability to mask out a specific area to prevent it from being viewed in order to comply with privacy laws and particular site requirements   Open Configuration Manager (v7.20 in this example & MIC IP starlight 7100i with FW v7.72.0008) > go to Camera > Privacy Masks Select the privacy mask you want from the drop-down menu “Privacy mask” Draw a box/rectangle over the video to define the area to which to zoom and mask. Select the pattern color you want (in this example: White) Check the boxes “Enabled” and “Zoom threshold” and save your changes Click on the PTZ control button     Zoom IN > the area with the box you set before will be masked Zoom OUT > the area with the box you set before will return to normal   Note: The "zoom threshold" function for AUTODOME starlight 7000i and MIC starlight 7000i cameras with FW v7.72.0008 might not work properly. If you encounter any problems when using it, please update the camera FW to a newer version by accessing Download Area. ... View more