About Central_Support

Possible causes and solution(s)   Symptoms   When integrating Intelligent Insights with a self-signed certificate, the BVMS operator client always shows an error message when opening a widget in the BVMS operator client image pane.   Solution   In order to solve this issue, install the self-signed certificate in the trusted root certificate store of the local machine. Intelligent Insights Certificate handling 1.0.2 (azureedge.net)   If you need to create a new certificate, follow the below steps: In the certificate dialog of IGI click on create new certificate. pay attention to the common name The common name (CN) is the computer or server name associated with your TLS/SSL certificate. For example:  MyComputer.  For instance, https://example.com the common name should be example.com. In this example screenshot it would be XXX.30.11.101 pay attention to the validity time   Save the certificate   Install the certificate on the Operator Client PC in the Trusted Root Certification Authorities section:    Restart you Operator Client and your widget should work   Nice to know: Are there any restrictions on using Intelligent Insights widgets in BVMS Op Client on a DIP AIO? How to add Intelligent Insights widgets to BVMS?  Intelligent Insights Certificate handling 1.0.2 ... View more

Question   What information is required for password reset of BVMS — Bosch Video Management System?   Answer   If you forgot the password of your BVMS — Bosch Video Management System and you want to reset its password, the Central Technical Support Team can help you. Before requesting a password reset, please note that you need to provide some important information to the Central Technical Support Team to get help from them.   First, refer to the following article: Where to find the Authorization Letter for Password reset of Bosch Video Products and Software? In addition to the Authorization Letter explained above, please provide the Central Technical Support Team with the following: Elements file from the system - Default location: C:\ProgramData\Bosch\VMS. You will need to stop the BVMS Central Server service to be able to copy the file. Version of the software, including build number   ... View more

Question   What information is required for password reset of Bosch IP recorders (DIVAR IP - VRM)?   Answer   If you forgot the password of your Bosch IP recorder and you want to reset its password, the Central Technical Support Team can help you. Before requesting a password reset for your IP recorder, please note that you need to provide some important information to the Central Technical Support Team to get help from them.  Note If you want to reset the password for Windows, it cannot be done, and recovery is necessary!   First, refer to the following article: Where to find the Authorization Letter for Password reset of Bosch Video Products and Software?   DIVAR-IP 2000 EZ & DIVAR-IP 5000 & AIO IP recorders: In addition to the Authorization Letter explained above, please provide the Central Technical Support Team with the following: 1. Open a web browser page and type the following: http://<IPADDRESS>/masterpwd.htm Where <IPADDRESS> is the address of your device. Example: http://192.168.1.10/masterpwd.htm 2. This will generate a password challenge code of 32 characters 3. Please send the password challenge code in plain text via e-mail to the Central Technical Support Team. Note: Be aware that in exceptional cases, you may be required to send them an invoice of your unit or other proof of ownership 4. Once you have the PUK code (512 characters) received from the Central Technical Support team, copy-paste it into the Response Code box from the password reset link of your device and click on the “Send” button. After this all passwords will be cleared, and no passwords will be set. (the device will indicate no password set)   DIVAR-IP 3000 & 7000: In addition to the Authorization Letter explained above, please provide the Central Technical Support Team with the following: Elements file from the system - Default location: C:\ProgramData\Bosch\VMS Version of the software, including build number   DIVAR-IP 2000 & 6000: In addition to the Authorization Letter explained above, please provide the Central Technical Support Team with the following: For VRM versions below 3.20: VRM configuration file "config.xml" Default Location for Primary VRM — C:\Programe Files (x86)\Bosch\Video Recording Manager\VRM Server\Primary Default Location for Secondary VRM — C:\Programe Files (x86)\Bosch\Video Recording Manager\VRM Server\Secondary For VRM versions => 3.20, please follow the procedure for DIVAR-IP 2000 EZ & DIVAR-IP 5000 & AIO IP recorders above. ... View more

 Find attached the French version of this article!   Question   How should the PUK code be used for password reset of Bosch IP camera, SW and HW decoders?   Answer   Once you followed the procedure from this article What information is required for password reset of Bosch IP camera, SW and HW decoders?   Please proceed with the steps below: 1. Copy-paste the PUK code received from the Central Support team into the Response Code box from the password reset link of the device and click on the “Send” button   Note: If the camera has the firmware version ≥ 6.51, please keep in mind that the password will be changed to “service” for the “service” user. One pop-up message will be displayed with this information:   2. After clicking the “OK” button, you will be redirected to the Sign-in page. Here you should insert the “service” password for the “service” user:   3. After clicking the “Sign in” button you will be allowed to set the new password of your device. Click on the pen icon, near “service” username:   4. Enter the new password and click on the “Set” button. Please make sure that the new password meets the conditions described below:   IMPORTANT NOTE: Starting with firmware 6.51.0026, clearing passwords was changed to only reset service user level password The process is the same as above, but instead of clearing all passwords, only the password for username “service” will be reset and the new password will be: service ... View more

Given that there are different video recorders and recording solutions offered by BOSCH, it might be difficult to identify technical articles for specific models of DIVAR IP. Therefore, this article will help you to go directly to the technical articles related to a specific model of DIVAR IP, by using labels. Each Knowledge Base article contains relevant labels that relate to the DIVAR IP model for which you are searching for an article.   Step-by-step guide   Find out more from this step-by-step guide about How to search articles by using labels in BT Knowledge Base? In the table below, click on the label next to the DIVAR model you are searching for an information and you will be redirected to all technical articles that relate to the specific DIVAR IP, available in the Knowledge Base:     DIVAR model Labels used in the Knowledge Base DIVAR IP 2000  divar_ip_2000 DIVAR IP 3000  divar_ip_3000 DIVAR IP all-in-one 4000  Divar_ip_4000_aio DIVAR IP 5000  divar_ip_5000 DIVAR IP all-in-one 5000  divar_ip_5000_aio DIVAR IP 6000 R1 divar_ip_6000 DIVAR IP all-in-one 6000  Divar_ip_6000_aio DIVAR IP 6000 R2 divar_ip_6000_r2 DIVAR IP 7000 R1 divar_ip_7000 DIVAR IP all-in-one 7000  divar_ip_7000_aio DIVAR IP all-in-one 7000 (gen 3) divar_ip_7000_aio_gen3 DIVAR IP 7000 R2 divar_ip_7000_r2 DIVAR AN 3000 divar_an_3000 DIVAR AN 5000 divar_an_5000 DIVAR hybrid 3000 recorder  divar_hybrid_3000 DIVAR hybrid 5000 recorder  divar_hybrid_5000 DIVAR network 2000 recorder divar_network_2000 DIVAR network 3000 recorder  divar_network_3000 DIVAR network 5000 recorder divar_network_5000   DIVAR IP & RAID articles:   DIVAR IP Knowledge Base Article DIVAR IP 7000 R1 How to configure initial RAID setup on DIVAR IP 7000 R1? DIVAR IP 6000 R2 How to collect MegaRAID logs for DIVAR IP 6000/7000 R2? How to create LUNs after RAID failure (DIVAR IP 6000/ 7000 R2) ? How to rebuild RAID 5 on a DIVAR IP unit when a chassis is replaced? How to replace a Faulty Drive (HDD) in a RAID volume (DIVAR IP 6000 and 7000 series) Rebuild broken OS RAID on DIVAR IP 6000 or 7000, DIVAR IP 6000 R2 or 7000 R2 without video data loss DIVAR IP 6000 & 7000 R2: RAID5 configuration DIVAR IP 7000 R2 DIVAR IP all-in-one 6000  How to check the status of the RAID array via LSA, replace & rebuild the faulty HDD (DIP 6000 AIO)? DIVAR IP all-in-one 7000  DIVAR IP All-in-one 7000: RAID 1/5 creation & Full Factory Default including basic troubleshooting DIVAR IP all-in-one 7000 (gen 3) How to create RAID 1 for DIVAR IP All-in-one 7000 GEN3 in case of replacing the 2 x SSD?  How to create RAID 5 for DIVAR IP All-in-one 7000 GEN3? ... View more