About Central_Support

Question   What are the control ports and ports used for iSCSI on DSA E2800?   Answer   Port 3260 is used on iSCSI ports. Control-ports require 2463, 50889, 161, 162, 80 and 443 to be accessible. Nice to know: How to configure iSCSI ports of DSA E2800 dual or single controller & configure it in BVMS CC?  ... View more

Question   Is it possible to integrate 2N IP intercom to BVMS?   Answer   The connection of 2N® IP intercom to BVMS and Bosch Access Control System is possible thanks to the implementation of ONVIF and Wiegand protocols, which ensure mutual compatibility. 2N IP intercom acts similar as an ONVIF encoder, so can be added to BVMS (via VSG) as any other ONVIF camera.  Note: Starting with BVMS 12.0 we've introduced two-way audio based on ONVIF, as part of ONVIF Profile T certification. Follow this manual here where it is explained the BVMS and 2N IP intercom integration.   Tested with BVMS 12.1 > see video: ... View more

During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem. This log collection method is useful only when an issue can be reproduced fast, because the logs are overwirtten.   Step-by-step guide   Follow the steps to create and export logs for particular keyword (in this case Thumbnail): 1 In your browser, open and log in to Server Admin. You can access the consoles for Security Center client applications at the following addresses: Server Admin: localhost/Genetec/Overview Security Desk: localhost:6020/Genetec/Overview Config Tool: localhost:6021/Genetec/Overview Genetec™ Mobile: localhost:9001/Genetec/console#/Diagnostic   2. From the Servers list, select your server, and click Actions > Console:   3. Create a new Logger from the Loggers menu:   4. In the field for a logger search, type Thumbnail, select the logger that is marked on the following screenshot: Reproduce the issue and come back to the above page, click save and send them to the Central Technical Support Team. 5. Remove the logger   Nice to know: How to configure and run custom Trace Logger for Genetec Security Center? ... View more

NOTE: This is only experimental, not an Official feature! You need to first create an audio file in a compatible format (PCM, Mono, 8kHz, 16Bit). You can do this by using the free tool like Audacity: https://www.fosshub.com/Audacity.html/audacity-win-2.2.2.exe   Step-by-step guide   Open an existing audio file (wav, mp3, etc) Convert Stereo to Mono (if applicable): Tracks →Mix → Mix Stereo Track to Mono Tracks -> Resample -> 8000 Hz Effect -> Volume and Compression → Normalize -> Remove DC offset -> Apply File -> Export -> Export Audio -> Save as type: 'Other uncompressed files', Then click on ‘options’ Header: Raw (header-less), Encoding U-Law -> Save Rename output file from [xyz].raw to [xyz].g711   _____________   Now we need to load the audio file into the camera Using the WEB GUI->Configuration->Service->Maintenance-> Configuration upload. Note that not always the progress will be shown but upload will happen. The audio file can be played using the RCP+ command CONF_AUDIO_OUTPUT (0x09b9), payload=4 (Sample), which can of course also be sent to the device itself using ATSL scripting. A trigger can be any alarm or event: In web browser: Play the Audio file:  https://<IPaddress>/rcp.xml?command=0x09b9&type=T_DWORD&protocol=TCP&direction=WRITE&num=1&payload=4  Stop the Audio playback: https://<IPaddress>/rcp.xml?command=0x09b9&type=T_DWORD&protocol=TCP&direction=WRITE&num=1&payload=0  In the Alarm task Editor of the IP Camera Copy the below ATSL script: //{{audio_begin // Create 2 RCP commands, one to Play the file and one to stop playing the Audio RcpCommand playAudio := { Command("rcp.xml?command=0x09b9&type=T_DWORD&protocol=TCP&direction=WRITE&num=1&payload=4") }; RcpCommand stopAudio := { Command("rcp.xml?command=0x09b9&type=T_DWORD&protocol=TCP&direction=WRITE&num=1&payload=0") }; // E.g. For easy testing simply use the relay to trigger, but can just as easily be connected to IVA, Alarm Input etc. if(Relay(1)) then playAudio else stopAudio; //}}audio_end If there is no sound coming out of the camera then check in the audio settings for the output volume and always press ‘set’  Notes there is no direct way to check it the audio file was loaded or not if the file was not successfully loaded, the previously loaded audio file is not available too the only way to check if the audio file was loaded is to send the rcpp command to play it, if it returns error then the file is not loaded there is no official known audio file limit, only the testing for the article maintenance discovered: 250KB this function is not available in CPP 13 and CPP 14 devices ... View more

Question   Which .NET Framework version is compatible with BVMS SDK 12?   Answer   For Scriplets (because they are process of BVMS): .NET 4.8. This reference can be also found in BVMS Release Letter For SDK App: BVMS SDK .dll is compiled in .NET 3.5 .NET 4.8 can be used because it is backward compatible ... View more