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Overview: General Useful Links Feedback Applicable DIVAR IPs Key Features at a Glance Releases  Remote System Management - Q3/2024 (as of 2024-08-06) Remote System Management - Q2/2024  Remote System Management - Q1/2024 Remote System Management - Q4/2023 Remote System Management - Q3/2023 Remote System Management - Q2/2023 Remote System Management - Q1/2023 - Initial Release Limitations / Known issues   General   Bosch's Remote System Management service leverages the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators, and installers to centrally manage inventory, updates, and health monitoring for an entire Bosch video system (DIVAR IP + BVMS + cameras) from the Remote Portal platform. With 24/7 system monitoring, users can proactively address issues, such as preventing video loss due to hard drive failure. The secure MQTTS connection ensures data privacy, as video footage cannot be accessed through this protocol. Remote software and firmware rollouts keep the system up-to-date and secure. Cloud connectivity is established through a single outbound connection from the DIVAR IP to Remote Portal, simplifying communication for the entire video system. This service is designed for larger organizations performing system maintenance across multiple sites or installers offering services to various customers. Benefits include increased efficiency, reduced on-site visits, and improved service experience through proactive issue resolution. Additionally, the service contributes to minimizing CO2 emissions. For additional details please refer to the latest datasheet and service description in the product catalog by searching for "CBS-RM-DIP".   Useful Links (NEW)   How-to videos Press release other related Knowledge Base articles Product catalog (incl. datasheet, service description, application note and more) Training academy   Feedback     +++ WE VALUE YOUR FEEDBACK! +++ Please let us know what you appreciate about the service and any areas where we can make improvements. Feel free to reach out to us via email at security.apps@bosch.com      Applicable DIVAR IPs    Note: To ensure you have the most up-to-date system requirements, please refer to the latest datasheet in the product catalog.   Hardware Software  DIVAR IP all-in-one 4000 (DIP-44xx) DIVAR IP System Manager 2.3 or above DIVAR IP all-in-one 5000 (DIP-52xx) DIVAR IP System Manager 2.3 or above DIVAR IP all-in-one 6000 (DIP-64xx) DIVAR IP System Manager 2.3 or above DIVAR IP all-in-one 7000 (DIP-72xx) DIVAR IP all-in-one 7000 (DIP-73xx) DIVAR IP all-in-one 7000 (DIP-74xx)  +++ NEW +++ DIVAR IP System Manager 2.3 or above  DIVAR IP System Manager 2.3 or above DIVAR IP System Manager 2.3 or above Note: All three DIVAR IP operation modes are supported. Cameras are only integrated when operating in BVMS mode.    Key Features at a Glance   Use Case ID Description Inventory Management (How-to video) 343 Review DIVAR IP and camera hardware inventory information (model, serial number, and more) Review installed DIVAR IP software inventory details (BVMS version, patches, BVMS sub-components like VRM, Windows version) Review installed camera firmware versions Generate and share inventory reports for hardware, software, and firmware details, including CSV exports (supports multiple systems) Review and share update campaign reports, including CSV exports Update Management (How-to video) 341 Updates via Remote Portal for BVMS server patches Remote Portal Health Monitor DIVAR IP System Manager Camera Firmware (flexible version choice) Health Monitoring (How-to video)                 342                   Real-time status Connectivity (DIVAR IP and cameras) Update availability (DIVAR IP and cameras) Camera access authorization by DIVAR IP and certificate validity DIVAR IP hardware health insights (based on SuperDoctor 5) Power Supply status RAID status Physical disk status (incl. operating system drives) Temperature Fan status Chassis intrusion Health alerts via Email Recording health insights (for all instances per camera) Green - no issues Yellow - camera buffers packets as it cannot reach its iSCSI target Red - packet loss occurred   Releases   Remote System Management - Q3/2024 (as of 2024-08-06)   DIVAR IP Software Description DIVAR IP System Manager 2.3.2 Fixes bugs and improves security.  (release notes) (download installer)   Use case ID Description Health Monitoring             New Connectivity tab for DIVAR IPs as a preparation for the upcoming (optional) Video Connection as enabler for VideoView+ service for DIVAR IPs.   Improvements on the Alert History as part of the Remote Alert service.  Inventory Management   Introduced pagination for inventory reports. General            1267           Support of DIP-74xx   Remote System Management - Q2/2024   Use Case ID Description Update Management                   5790                   The DIVAR IP software update dialog now filters relevant BVMS patches matching the BVMS version installed on the system.💡 Inventory Management 5964 Simplified the Inventory Report by removing the Device Type column, as it was redundant to the other columns.   Health Monitoring         5948 Bugfix | When had seen issues when accessing the Remote Alert page after moving DIVAR IP systems from one company account to another one. This has now been fixed. 449246         Bugfix   | ⚠️ Action required: SuperDoctor Service Restart Implemented for Remote Portal Health Monitor Reporting Issue We have resolved an intermittent bug in our cloud service that caused SuperDoctor to stop writing values to the file used by Remote Portal Health Monitor. As a result, Remote Portal Health Monitor incorrectly reported SuperDoctor as DOWN and failed to send health status values. Please update to Remote Portal Health Monitor version 1.1.2 to fix the issue. Connecting DIVAR IP system to Remote Portal 5723 Bugfix    | When registering a DIVAR IP system to Remote Portal the progress indicator icon would not finish spinning, from time to time, after successful registration. This has now been fixed. 102  Single Sign-on (SSO) usage: If you started using SSO in Remote Portal, you currently need to generate a temporary technical password to register new systems to Remote Portal.  A detailed how-to guide can be found here.   Remote System Management - Q1/2024    DIVAR IP Software Description System Manager 2.3 Improves user experience and security (incl. BOSCH-SA-637386-BT security advisory). (release notes) (download installer)   Use Case ID Description Infrastructure Upgrade                           410                           In order to enhance user experience and security for all connected recording and management systems, Bosch has upgraded the cloud and service infrastructure. For details on required user actions, please refer the how-to guide. After installation of the DIVAR IP System Manager 2.3, users will be able to select company accounts directly from a list in the local DIVAR IP System Manager interface, eliminating the need to define a "default commissioning company" in Remote Portal beforehand. License Activation                   5634     To make the Remote System Management service activation easier, the activation dialog now only lists relevant options based on the DIVAR IP family (4000/5000/6000/7000). 5817     In the Service Licensing section, the Remote System Management service licenses can now be managed and deleted in list view, as well. 5808     Remote System Management service activation is now only possible after system registration in Remote Portal is complete. This prevents conflicts where the service activation was triggered before the system was fully available. Update Management                                         ⚠️       BOSCH-SA-090577-BT security advisory: Security patches are available for remote updates on BVMS versions 11.1.1 and 12.0.1. This update applies to all supported DIVAR IP all-in-one families. 5557                   We have addressed an issue where the update dialog for software packages became excessively long, making the 'x' button to exit the dialog inaccessible. This bug has been resolved to ensure a seamless user experience, especially when dealing with lengthy lists of BVMS patches. 5627         To enhance usability, we have implemented a feature where selecting a checkbox on the DIVAR IP details page will now activate the context menu located at the bottom right, making it even easier to trigger updates. Inventory Management                         5629             To enhance the clarity of inventory information for DIVAR IPs, we have now included the family name and commercial type number, allowing for more meaningful insights at a glance. 5722         We have resolved a bug where the icon for every DIVAR IP family was not being displayed correctly. This issue has been fixed. User Management                   845                   Bug fixed   The technician role now has access to the Controls functionality, which includes renaming DIVAR IP, deleting DIVAR IP, and generating inventory reports. Remote Alert 5530 Remote Alert email notifications stabilized for new firmware availability General Issues 5731 We have addressed an issue where a full page refresh was occurring periodically, causing inconvenience by closing open DIP details pop-up, among other things. This bug has now been resolved. Testing Remote System Management (demo licenses) To facilitate more comprehensive testing and evaluation of the Remote System Management service and the benefit it can bring to your operations, we offer 3-month demo licenses. These licenses can be requested through your local sales representative.     Remote System Management - Q4/2023   Use Case ID Description Update Management We have improved the process for providing the latest BVMS patches and firmware versions. 729, 5155 We have resolved an issue where users with the technician role were unable to initiate updates on the DIVAR IP details page. General improvements (released in 02/24) We have upgraded the cloud and service infrastructure to enhance user experience and security for all connected recording and management systems. The upcoming DIVAR IP System Manager version in Q1/2024 will introduce UX improvements for registering and provisioning new systems to Remote Portal. Users will be able to select company accounts directly from a list in the local DIVAR IP System Manager interface, eliminating the need to define a "default commissioning company" in Remote Portal beforehand. As part of our ongoing efforts to enhance the DIVAR IP to Remote Portal experience, we have made significant progress in integrating remote video viewing with our Video Security Client and App. Health Monitoring 991                        Based on user feedback, we have identified a scenario where a warning is displayed even though the system is functioning correctly. This can occur when a recording profile is active, keeping the recording engine operational while disabling the stream due to no intended recording. Specifically, this is the case when using the "No Recording" profile ("Keine Aufzeichnung" in German, see screenshot below). 370248   We optimized the data traffic for continuously sending DIVAR IP health parameters to the Remote Portal. This optimization reduces data usage to a minimum, making it beneficial for installations with internet connectivity through cellular network routers.   Remote System Management - Q3/2023   Use Case ID Description Update Management 758 Remote System Management supports ‘Secure by Default’ as a cyber security quality standard for our IP camera range. 2075 Changed update behavior for offline devices. New behavior - Devices that are offline at the time an update is triggered will be excluded from the update campaign. Old behavior - whenever a device came back online, a previously triggered update campaign would wait for this device and apply the update whenever the device is reachable again.     Note: as not every BVMS patch applies to every customer system, the update icon in Remote Portal for the respective DIVAR IP unit will remain in status green once a new BVMS patch is made available. However, a notification email will be sent to all (Remote Alert) subscribers that a new software package is available. Health Monitoring 747 Health information display was adjusted such that no health information will be displayed anymore for cameras as well as DIVAR IPs that are offline. Before, the latest known health status was still shown. 2028 Fixed a bug where a redundant alert email was sent out when a new Remote Portal version was made available.   Remote System Management - Q2/2023    New functionality as of July 2023 DIVAR IP Software Description System Manager 2.1       Enables connectivity to Remote Portal for DIP-52xx and DIP-72xx (release notes) (download installer) (how to prepare your DIVAR IP to connect to Remote Portal)   Use Case ID Description Service Licensing 1247, 4728 30-day trial period, free-of-charge All above listed DIVAR IP families, connected to the Bosch Remote Portal, will receive a 30-day trial period free-of-charge automatically upon first registration of the DIVAR IP system in Remote Portal Note: Manual activation is needed per individual DIVAR IP. trial period does not start automatically as soon as the DIVAR IP is registered in Remote Portal 1-year commercial licenses/CTNs: CBS-RM-DIP4 Remote System Management DIP 4000 1yr CBS-RM-DIP5 Remote System Management DIP 5000 1yr (NEW) CBS-RM-DIP6 Remote System Management DIP 6000 1yr CBS-RM-DIP7 Remote System Management DIP 7000 1yr 4774 License Expiration Notice (email to all administrators) is now sent 60 days prior to deadline instead of 30 days Connecting DIVAR IP to Bosch Remote Portal System Manager 2.1 Improved robustness of the provisioning flow solving issues when trying to establish a connection between the DIVAR IP and Remote Portal Not successfully provisioned/registered DIVAR IPs are indicated with a light red background color on the "Systems" page, the DIVAR IP details page shows dashes for all values and no health information Update Management / UI improvement: the width of "Software Packages" / "Update" dialog has been increased to improve legibility Health Monitoring 401, 719 The (periodic) update of status icons (health, connectivity, updates) was improved   Remote System Management - Q1/2023 - Initial Release   New functionality as of March 2023 Use Case ID Description Inventory Management (How-to video) 343 Review DIVAR IP and camera hardware inventory information (model, serial number, and more) Review installed DIVAR IP software inventory details (BVMS version, patches, BVMS sub-components like VRM, Windows version) Review installed camera firmware versions Generate inventory reports for hardware, software, and firmware details, including CSV exports (supports multiple systems) Access update campaign reports, including CSV exports Update Management (How-to video) 341 Updates via Remote Portal for BVMS server patches Camera Firmware (flexible version choice) DIVAR IP System Manager Health Monitoring (How-to video)                               342                                 Real-time status Connectivity (DIVAR IP and cameras) Update availability (DIVAR IP and cameras) Camera access authorization and certificate validity DIVAR IP hardware health insights (based on SuperDoctor 5) Power Supply status RAID status Physical disk status (incl. operating system drives) Temperature Fan status Chassis intrusion Health alerts via Email Recording health insights (for all instances per camera) Green - no issues Yellow - camera buffers packets as it cannot reach its iSCSI target Red - packet loss occurred   Limitations / Known issues   DIVAR IP registration not working  815, 849  (resolved) Based on user feedback, we have identified instances where the provisioning/registration of a DIVAR IP to Remote Portal may not be successful. User Management 845 (resolved) Currently, the technician role does not have access to the controls functionality, which includes renaming DIVAR IP, deleting DIVAR IP, and generating inventory reports.   Only administrators can provision / register DIVAR IPs to Remote Portal. Update Management                                     1267 We are actively working on enabling BVMS version upgrades, but please be aware that it is currently not supported.   Inconsistent information display: After remote updates of DIVAR IP System Manager, the version in add/remove programs on the DIVAR IP may not reflect the latest update. It will continue to display the initial installation version from the DIVAR IP System Manager setup program.   Updates for SuperDoctor are available, but there are certain limitations. Since SuperDoctor is a third-party software, not developed by Bosch, the update process involves uninstalling the old version and installing the new version. Please keep in mind that after the update, you will need to manually restart the service on the DIVAR IP, assign a new password, and if any custom settings were modified before, you may need to reconfigure the service. 573         The current update dialog does not filter BVMS patches based on the installed version on the DIVAR IP. As a result, you may come across irrelevant software packages. However, if you unintentionally update an irrelevant patch for a specific BVMS version, the Windows system will identify this and disregard it. In the update report, these updates will be labeled as "Installation error.", while the relevant patches will be marked as "success": 403074 Patches for BVMS cannot be applied to clients installed and operated on workstations outside of the DIVAR IP unit. License Management / Licensing     405388 It is currently not supported to display the BVMS software licensing status for a connected DIVAR IP.    Currently, commercial licensing is specifically tailored for DIVAR IPs operating in BVMS mode, which is the only mode enabling camera management. If you intend to use your DIVAR IP in VRM or iSCSI mode, we recommend discussing commercial alignment with your sales representative. Remote Connect via Video Security Client / App 147 The current MQTTS connection used for this service does not support video streaming. However, we have plans to introduce an optional path for video streaming in the future. Please note that adding cameras directly to Remote Portal alongside the MQTTS connection is not tested or supported at this time. Connecting DIVAR IP system to Bosch Remote Portal / If you wish to de-provision (disconnect/unregister) a connected DIVAR IP from the Remote Portal and then re-provision/re-register it, please ensure that the DIVAR IP has the same System Manager version. Attempting this process with a different DIVAR IP System Manager version will result in failure. 102 (new) Single Sign-on (SSO) usage: If you started using SSO in Remote Portal, you currently need to generate a temporary technical password to register new systems to Remote Portal.  A detailed how-to guide can be found here. ... View more

Question   What's new in VRM eXport Wizard 2.20?   Answer   New Feature: CLI support Note: To avoid any performance loss of the VRM system it is not recommended to run the VRM eXport Wizard on the same hardware as the VRM itself or any other system critical server (e. g. VRM server, BVMS MS, etc.). With the new VRM eXport Wizard, we offer the possibility to use CLI commands to do exports without needing to open the application. All CLI commands with explanation is available via the help argument: c:\vrm_export_cli --help Here with more information: VRM-eXport-Wizard CLI documentation For performance limitations please refer to table in: VRM eXport Wizard 2.10 Do not to exceed the total bandwidth of the target/s, check the target for current load. We recommend 20% of total bandwidth should be calculated and reserved for replay, we recommend to use 50% of the Replay "reserve" for mass export e.g. target has 550Mbps - 20% = 125Mbps Replay, 50% = 60Mbps ... View more

Step-by-step guide   New behavior   Configuration Manager 7.60 by default will only trust CA signed certificates.   CM has default Access / Security set to: Encrypted Communication: Required = Only HTTPS connects are permitted. Other options: Preferred = will suggest HTTPS first – possible to change connection method to HTTP or RCP+ Optional = will suggest HTTP – possible to change connect method to HTTPS or RCP+ Certificate requirement: Trusted = CM 7.60 only trusts CA signed Certificates. Other options: Valid = As long as the Certificate is valid None = Does not check the certificate on the device Issued by this CA = Only if CM on local PC created the CA Changing the security requirements will change the behavior of how CM displays the connection/access. You may need to Close the application and reopen to get the new settings to take effect! All IP Camera's Produced with FW 6.60 or newer since ~2019 come with a factory installed Device Certificate and has HTTPS set for the Usage by default. These devices will automatically be trusted by CFM. The device will be shown with a Green Icon. See at the bottom for: BVMS dependency DIP dependency   Any additional added Certificates must be signed by a CA, CFM offers a feature to use a MicroCA. See: Bosch Camera certificate in Config. Manager & WEB GUI (boschsecurity.com)   If Devices are to old to upload certificates or Device does not have a Factory installed Certificate the device will show up in RED color with an Error (pop-up message at the Icon) Remote certificate name mismatch CFM offers the possibility to Add a Session Exception, this will allow continued configuring of the device till the CFM Application is closed.   After Confirming the security exception, the icon will change to Orange with an Alert   Below you see the device does not have the Factory install Device Certificate.   Below you see the same device after loading a CA signed Cert, Icon changes to Green with no Warning or Error. Note My MicroCA certificate is located on my local PC (Personal Certificate Store), any other PC would not trust this.   Below you see a device that does not have any Security options - No Certificates!   BVMS Dependency: If CFM 7.60 is installed on a PC which has BVMS Cc, the Security requirements settings of CM affect BVMS Cc behavior. This is valid for BVMS 11.0 "my test" and older - (BVMS and CM share some files ?? e.g. "AppConfig") Suggest to change in CM - Encrypted Communication to Preferred DIP Dependency: When Encrypted Communication is set to Required, it will not be possible to configure the target (Targets do not support "HTTPS only" as they work on iSCSI only) Suggest to change in CM - Encrypted Communication to Preferred   ... View more

Possible causes and solution(s)   Causes   When trying to add a new Server script, by opening the Script Editor and selecting the ServerScript > the Add Scriptlet button does not become active. It stays grayed out. Same happens with ClientScript and ServerScript When right clicking on either of them and select the option New Scriptlet from the drop-down menu, nothing happens. No new script can be added.   Solution   Go to Command Script Editor   Click on Server Script tab. If the editor is empty, means somebody accidently deleted the default definitions. To fix the issue, copy there the following lines // ScriptType: ServerScript // ScriptType: ServerScript // ScriptLanguage: CS using System; using System.Diagnostics; using System.Collections.Generic; using log4net; using Bosch.Vms.Core; using Bosch.Vms.SDK; [BvmsScriptClass()] public class ServerScript : IDisposable {    private readonly IServerApi Api;    private readonly ILog Logger;         public ServerScript(IServerApi api)    {        this.Logger = LogManager.GetLogger("ServerScript");        this.Api = api;            }     public void Dispose()    {        // Use this method to cleanup any resources here (consider fully implementing the Dispose pattern).        // For example, stop and dispose any started timers. Ensure that all threads that were started are stopped here.        // DO NOT BLOCK in this method for a very long time, as this may block the applications current activity.    }      }   At the Scripts tree, go to the node ServerScript. > right click, Edit References, delete the reference to enterprise   Save the changes. Now you will be able to add and delete scriplets. ... View more

Question   What could be the cause of Video Security Client App being stuck on ‘seeking’ when trying to playback older video?   Answer   If the VSC App is installed on the onsite user's computer, then the cameras most probably are added to VSC one by one. In this case, when you are trying to playback, this is camera replay and not VRM replay. The camera can replay only the last 32 recorded blocks.  If you want to be able to replay the recording for the complete retention time, you should use VRM replay. VRM should be accessible and added to the VSC. Notes: Make sure that the versions of VRM, Transcoder, eXport Wizard & BVMS are compatible. Also, make sure that you are using the correct cameras FW versions compatible with the BVMS version you have installed. Please always check the latest release notes published on the Bosch Security website.   Nice to know An alternative way to playback older videos is Operator Client installed on your workstation. Check this article and see how you can show the recorded video via BVMS Operator Client. ... View more