Security: Access Control

Article addresses AEC Door Contacts and Request to Exits are not Responding

Article describes way to display latest alarms in rdkypro

Article describes how to delete all alarms in rdkypro alarm monitoring screen

AEC doesn't show any transactions when a card is presented.

Very often, it is easier to troubleshoot most AMS problems when logging is enabled. By default, this option is disabled in AMS. These steps will detail how to enable logging for AMS. Step-by-step guide  Log into the AMS server or client with administrative privileges 2     Click on the “Configuration” option\ 3     Next select the “Options” selection 4     Select the “Debug logfiles” option 5     Now check the “DMS, Terminal and MAC name” under the (Technicians) column. Leave the options under the (Support) column Unchecked unless specifically directed to. 6     In order for the logs to be available, the AMS server PC will need to be rebooted 7     After the AMS server is rebooted, reproduce the issue and it should now be listed in the log files for engineering to evaluate.    The log files are typically located in the C:\ProgramData\Bosch\Sicherheitssysteme\Access Management System\Logs

How to change number of events displayed in the AEC 1.0 or 2.1 transaction screen.

When logging into the AEC1.0 through your web browser, the message "you are a stranger" appears and you are unable to login to the system.

Possible solution for unable to learn in a escort transmitter

AEC 1.0 panel not booting

Describes the setup of elevator control for an AEC 1.0

Articles describes the security escort trouble banner

Article describes assigning maps to a receiver or area

Causes One thing that can cause the Identity Server error is the "certificates" not being updated during the installation process. This error can happen on the server or the client.   Solution For a possible resolution to the issue, follow the steps below: On the AMS server navigate to C:\Program Files (x86)\Bosch Sicherheitssysteme\Access Management System\Certificates folder. Right click on the AccessCertificateTool.exe and select "run as administrator".  The following should come up:   Click in the output folder section and another window should come up with "save as" option. Leave everything default and select the save option: Next select the "Generate" option. When it is completed you should see a screen similar to the one below. Select restart and then test visitor management on the server and/or the client again.

Article describes How Escort Positions the Transmitter Signals on the Map

Describes how to setup sounds in rdkypro

Describes troubleshooting unstable communication with hardware in rdkypro

Describes causes of "system data disk full" error in escort

Article for possible solution of the Receiver LEDs not working.

Possible solution to error "create fail copyright" in escort.

Security escort communication failure with serial cable