Bosch Building Technologies

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    Security: Intrusion

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    ‎08-02-2018 08:35 PM
    Issue Can not connect to a panel using a DX4020 and RPS? Solution There are a lot of things to check for when having connectivity issues between RPS and 7000/9000 series panels through a DX4020. Perform the following in order. A technician with a laptop and RPS installed on the laptop should be on site.   1.) Check for Bus Status LEDs (Red LEDs). If they are flashing, go to step 2. If they are not flashing, make sure that dip switches 1, 2, and 3 are closed (down) and dip switches 4 and 7 are open (up) (dip switches 5, 6, and 8 do not matter) and make sure that there is not a DX4010 on this panel addressed as 88 (you can only have 1 SDI address 80 and 1 SDI address 88 on the panel). If you still do not have Bus LEDs, latch down the reset pin. If they come on after this, change Enable SDI RPS to YES in the AUX / SDI RPS Parameters. If they still do not come on check wiring to the SDI bus, that the EEPROM chip on the DX4020 did not come loose, that the EEPROM on the panel is 6.0 or higher, for grounds on the panel, ensure DC voltage is ~12vDC between terminals R (power) and B (common), and disconnect all other SDI devices from the panel to eliminate the keypads and keypad wiring as issues. If after completing all of this, you still do not have bus LED status lights, replace the DX4020. 2.) Once you get the Bus Status LEDs, do a network test. This is the same thing as doing a ping from the command prompt. If they do not come back successful, go to step 3. If they do come back successful, go to step 4. 3.) If you are not successful with a network test on the panel, connect directly to the DX4020 with a crossover cable (pin 1 will be crossed with pin 3 and pin 2 will be crossed with pin 6) and try again. If you are still unsuccessful, check to ensure that your computer is on the same network as the DX4020. If it is, arp in the IP address of that card (arp –s IPaddress MACaddress). If you are running Vista, you MUST be in administrator mode to do this (go to cmd under programs – accessories, right click, and select run as administrator). Next, establish a telnet connection with the DX4020 (telnet enter, open IPaddress 1, wait for it to fail, then, enter open IPaddress 9999). If you are running Vista, telnet is not installed by default but the setup files are copied. You must add the telnet client component in Programs and Features. It is helpful with multiple LAN components to arp in the DX4020’s IP address while binding it to the specific connector which the DX4020 is attached. A main example of this would be if you have a wireless NIC and Ethernet Port. In this case put in arp –s IP_address_of_4020 MACaddress IPaddressofyoursystem. Once you are in, go to server configurations and verify the IP address, default gateway, and subnet mask. Remember that it is looking for the number of bits in the host portion of the subnet mask. 4.) Now that we have Bus connectivity (red LEDs) and can do a successful network test, try to connect to the panel and watch the SER RX and SER TX (green LEDs) on the DX4020. If the green SER RX LED comes on but not the green SER TX, go to step 5. If neither of these come on, then the data packets are not making it through the DX4020 to the serial bus for the panel to process. This can be due to the port being blocked (default port is 7700), non matching encryption keys, or a malfunctioning DX4020. While connected with a crossover cable, make sure the D6200 software is not running or use a different port than 7700. Turn off all firewalls and anti-virus software. Check to see if the receiver is running encryption and if they are, make sure the same key is in the DX4020 and in RPS. If you can now get in, but still can’t across a network, then the panel is setup correctly but a network device is down or the port or IP address is being blocked between their workstation and the panel. 5.) If you get the green SER RX but no SER TX, then the information is going through the DX4020 but the panel is not responding to the data. Telnet into the DX4020, scroll to the top line which should have the firmware version of 1.5D or higher (This must be Bosch released firmware, such as version 5.8.8.3 for a Xport-01 or version 6.1.8.3 for a Xport-03, to support Datagram type 02). The second line should have AES firmware version. If the card does not meet those requirements, download and update the firmware to the latest revision. If it does, verify the correct datagram type in channel 1 configurations. If the panel firmware revision is a G panel 7.0 or GV2 panel 7.06 or higher, you must use datagram type 02. Otherwise use datagram type 00. If you are using datagram type 02, you must use RPS version 5.5 or higher. If the green ser RX LED stays on, check that the baud rate and other settings are set to 9600, no parity with 1 stop bit, and force RTS and DTR are forced on in the AUX portion of the panel, and verify correct datagram is being used in the DX4020. The panel will not reply to invalid RAM pass codes over the SDI bus, thus will never reply with an invalid RAM pass code. Check the RAM pass code with another system that CAN get in, or with a D5200 programmer and use that in place of the ****** when connecting to the panel.  6.) If you continue to have issues after checking these things, contact Bosch Technical Support for further assistance.   Notes: If you can connect locally but not remotely, then the problem is not with the panel or DX4020. If at the remote location, they can connect to the same type of panel with the same firmware locally, then the problem lies in the network. It is important to note that the port used by RPS is UDP and must be open to inbound and outbound traffic on all routers and firewalls. This includes your own computer. Windows, Symantec, Norton, AVG, Trend Micro, MaCafee, and numerous other Operating Systems and Anti-Virus software come with some form of firewall built into them. For this reason, disable all these types of applications for the initial connection to verify that we can connect. After we know that we can connect, then build exceptions for the UDP port (default is 7700) in your applications.
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    ‎08-01-2018 10:56 PM
    How to determine the current draw for keypads used on the D4112 or D6112 panels. D4112, D6112, D636, D620, D626, D630, D640.
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    ‎08-01-2018 10:47 PM
    Issue When does the D128 dual phone line switcher module indicate a phone line failure?   Solution   An amber phone line status LED lights on the D128 module when the control/communicator measures less than 25VDC or 10mA of current across the tip and ring of the telephone line. The D8112 and D9112 monitor the telephone lines for a programmable interval before indicating a trouble condition.
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    ‎08-01-2018 10:47 PM
    Issue What would cause the D6112 panel to send a zone 9, when arming the system? Solution D5200 Programing - 7.10 or 8.10 = Comb ID is set to yes in the program of the panel. With this prompt set to yes in the program, a zone 9 is sent when the panel is armed by the remote programmer, or command 1.
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    ‎08-01-2018 10:47 PM
    Overview: Charging circuit is overcharging the battery. Panel is damaged. Issue Reading 15vdc on the battery charging circuit.   Solution   Replace the panel. The voltage regulator is failing on the panel.
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    ‎08-01-2018 10:47 PM
    Overview: D4112 doesn’t arm or anything when code is entered at the keypad. Issue Nothing happens. Doesn’t arm or anything when code is entered at the keypad. Solution Connect programmer using coiled cord. Plug in plastic RJ phone type plug into COMMUNICATOR female connector on 5200 Plug brown connector on other end of coiled cord to programmer connection on 4112 Press ON button on 5200 Type in password at PASSWORD prompt, press enter. Top Line of 5200 shows PRODUCT HANDLERS Using the up/down arrows scroll down until 4112. Please blinking cursor on 4112 Press RED Enter Group button Place cursor on NEWRECORD Short the Standby pin on 4112 to ground momentarily Press RECV(COPY) button on programmer Receiving will be displayed at the top line of the 5200 Display Scroll down using arrow down key until cursor is on 2 PASSCODES Press ENTER GROUP button Passcode1 should have 234 in the field. To change field, press CLEAR key and type in the code to be used. Press enter The code is restricted to 4 characters but the user enters a prefix of 1, 2, 3, 4, 5…depending upon the slot. Example: PASSODE1 shows 234. The user code will be 1234   *** NOTE: Also make sure that the panel has a valid and functioning analog line.  The functionality of the system is dependent upond successful communications.
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    ‎08-01-2018 10:47 PM
    Part numbers D7212B, D9112B, D7212B1, D9112B1, D7212, D7412, D9112, D9124, D9412, D7212G, D7412G, D9124G, D9412G, D7212GV2, D7412GV2, D9124GV2, D9412GV2, D7212GV3, D7412GV3, D9412GV3, D7212GV4, D7412GV4, D9412GV4, B8512G, B9512G
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    ‎08-01-2018 07:53 PM
    How to force arm the D4112 or D6112 control panel.
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    ‎08-01-2018 10:46 PM
    Issue On 2000 series panel, point codes are programmed for points between 9 and 24. When programmed points are tested the keypad reads "PT(#) PT DISABLED (where # is the number of the point being tested). Solution Pt text (Point Text) was never changed from default that read "PT(#) PT DISABLED".
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    ‎08-01-2018 10:46 PM
    Issue How many zones can be programmed on the D8112G2?   Solution   The D8112G2 is capable to have 8 master zones that may be expanded to 134 individual zones of protection.
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    ‎08-01-2018 10:46 PM
    Issue   How many codes can be programmed for the D8112G2?   Solution   The D8112G2 can be programmed with up to 70 individual combinations.
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    ‎08-01-2018 06:45 PM
    Issue How many Skeds can be programmed with the D8112G2 Control communicator?   Solution   The D8112G2 can be programmed with up to 64 skeds.
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    ‎08-01-2018 10:44 PM
    Issue How many Logger Events can the D8112G2 store?   Solution   The D8112G2 Control Communicator can store up to 400 Events in the panel memory. The panel logs the time, date, event, master zone, and the primary or alternate phone number called for each event. The 400 events can be retrieved with the RAM II, RAM IV or RPS downloading software.
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    ‎08-01-2018 10:45 PM
    Issue What are the enviromental considerations for the proper operation of the Bosch control/communicators? Solution Indoor Dry.   Relative Humidity 5% to 85% noncondensing at +86 degrees Fahrenheit (+30 degrees Celsius). Operating temperature would be +32 degrees Fahrenheit to +120 degrees Fahrenheit ( 0 degrees Celsius to 49 degrees Celsius ).
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    ‎08-01-2018 10:45 PM
      Part numbers D8112, D8112A, D8112E, D8112E1, D8112G, D8112G1, D8112G2, D192A, D192C
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    ‎08-06-2018 08:34 PM
    Issue What voltage and current is the phone line monitor measuring to sense trouble on the phone line on the D7212B/D9112B panels?   Solution   The phone line monitor senses trouble when the voltage on the line falls below 4.5 to 7.5 VDC, or in the off-hook condition when the current is 8 to 13mA.
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    ‎08-01-2018 10:45 PM
    Part numbers D8112, D8112A, D8112E, D8112E1, D8112G, D8112G1, D8112G2
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    ‎08-01-2018 10:45 PM
    Part numbers D8112, D8112A, D8112E, D8112E1, D8112G, D8112G1, D8112G2
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    ‎08-01-2018 10:45 PM
    Part numbers FA113, FA400, D8125INV, D7412G, D9412G, D7412GV2, D9412GV2, D7412GV3, D9412GV3, D7412GV4, D9412GV4, B600, B8512G, B9512G
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    ‎08-01-2018 10:45 PM
    Issue How many zones is the D4112 Control Communicator capable of having?   Solution   The D4112 Control Communicator has six end-of-line resisitor supervised, hardwire protective zones. There are five standard programmable zones and one nominal 12 VDC powered zone optimized for two-wire smoke detectors
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