About Central_Support

Question   “Server is not online” message is displayed when accessing BVMS Operator Client. After clicking OK, the Operator Client is opening in a loop and never stops. What should you do?   Answer   Check if the BVMS Web Service Host service is running. If not, please Start it.   ... View more

Possible causes and solution(s)   Causes   The ‘Stream limits’ parameter set in the webpage of FLEXIDOME multi 7000i camera is not visible in BVMS Configuration Client. The stream limits set in the WEB page of FLEXIDOME multi 7000i camera is Stream 1: 5 MP / Stream 2-3: copy,  but when accessing it in the BVMS Configuration Client, this parameter is not the same.   Solution   The new camera settings need to be updated in BVMS in order for camera to have the same Stream limits parameter as it was set in its webpage. Therefore, in Configuration Client, go to Devices menu> click the "Update states and capabilities" button (2) > click Update (3) Don't forget to save the settings. Remember that the codec and resolution can change in the "Cameras and Recording" page. After saving your changes, you will see that the parameter previously set in the web page will be now visible in Configuration Client:   Important Stream limits is a mandatory selection to pre-assign the maximum available resolution for each of the three H.264/ H.265 streams. Any settings made to the “Stream limits” affect options for each stream. Stream limits decree what the maximum resolution is for each stream. Note: The Stream limits parameter need to be changed from the camera menu. There is no option to change it from BVMS.    Nice to know: For a better understanding of using BVMS we encourage you to join our free online Training from Bosch Building Technologies Academy:  BVMS 11.1 & 11.1.1 Technical Introduction "Online" Training ... View more

This article describes how to capture the panel/ controller communication log when requested by Technical support.   Step-by-step guide   1. Format an SD-card to FAT32 (disable the write-protection first) and ensure that the capacity is sufficient. Recommendation SDHC 8 GB. Maximum SDHC 32 GB   2. Create a file, e.g. a text file and delete the “txt” extension.  For a general trace the file name must be TRACE-AUTOSTART. In addition you can create the file name START-COREDUMP (supported by firmware 3.4.2 and higher) for traces related to panel crashes.   3. Remove the SD-card from your computer. Before powering up or while the AVENAR panel is in operation, insert the SD-card into the AVENAR panels memory card slot.  4. Once the event to be traced has been completed, tap the power button once and wait until the two green status icons   and   go dark and only the   and   icons are on.  5. Eject SD card and forward the created trace file to tech support for evaluation.  6. Test result with 4 modules (BCM-B, NZM, LSN300 and ANI16). Day mode ON/OFF and Control event approx. every 10s. Friday afternoon – Monday morning. →  950 MB of data     Note: Trace files are not overwritten. Each panel creates a unique folder based on its “MAC 0” (Host) address and creates separate sub-folders per trace identified by the folder name. The folder name = date & time stamp. The time & date stamp shows the START of the trace. Pay attention to the time offset as the time stamp is UTC!   ... View more

Panel controller displays can become de-calibrated, e.g. upon initial power-up followed by unintentional contact with the display or inaccurately touching the crosshairs.  It becomes noticeable after the panel controller has re-booted and does not respond properly to touch.   Step-by-step guide   To re-calibrate the touch screen simply power down and power up the panel via the power switch on the right-hand side of the panel controller.     Upon power up, place your finger immediately on the display until the boot menu appears.    Once the boot menu appears, remove your finger from the display. You now have the option to either “Calibrate touch screen” or “Touch screen for at least 4 seconds to calibrate touch screen” (recommended).   You are now able to re-calibrate the touch screen.   ... View more

Question   Which cameras attached to VSG are supported for automatic stream switching in BVMS?   Answer   Currently, the "automatic stream switching" is not supported for ONVIF, RTSP and JPEG cameras attached to a VSG.  Only when a Bosch camera is added as Bosch, the feature will be present. This can be checked in BVMS Configuration Client. For Bosch cameras you are able to select the streams for Live (Stream 1 or Stream 2), for all others there is no option to select a stream. For all ONVIF, RTSP and JPEG cameras we only support one live stream, and for ONVIF you can only select which profile to use for this one live stream.  ... View more