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Question   What to be considered when changing the IP Address of the VSG?   Answer    Important When the VSG IP address needs to be changed, the old recordings will not be available.   DO NOT change the IP Address of the VSG without following the steps below, also available in the BVMS migration process from this article (chapter 8.5 Migration of VSG): Stop the VSG services (for all instances) on the existing server. Copy the whole VSG folder located in C:\ProgramData\Bosch\ from the existing server to the new server. Launch BVMS Configuration Client, go to edit dialogue of VSG and change the IP address to the IP address of the new server. Activate the BVMS changes. Start VSG and VRM services on the new server. Previous recordings are not available, and VSG will continue recording.    Be sure that the VSG version is supported by the BVMS version you are using. This information can be found in the BVMS Release Letter > chapter Versions. For example, VSG version 2.0.10 is supported by BVMS v12.2, according to the Release Letter (page 10)   ⚠️ By changing the VSG IP Address in other ways, you might encounter several issues after changing the VSG IP Address, such as: recording issues full storage time sync issues storage timeouts network issues in general bandwidth issues when the devices capabilities are refreshed in Configuration Client, the BVMS could crash with “An unknown error occurred” message ... View more

Question   VRM Monitor webpage shows ‘Your connection is not private’ (NET::ERR_CERT_AUTHORITY_INVALID). Why?   Answer   This is how every VRM behaves when it is accessed in a web Browser. This is happening because there is no https certificate loaded on the VRM and you can't even create a self-signed certificate for HTTPS access like for cameras. You need to click on "Advanced" and then on the link bellow. So, this is the way it is intended to work. ... View more

Question   What to consider when you cannot control camera with IntuiKey keyboard from OC on the workstation?   Answer   Please refer to page 53 from BVMS Configuration Manual and be sure that you have connected the Bosch IntuiKey keyboard to BVMS in a proper way. You can connect a Bosch IntuiKey keyboard to the COM port of a BVMS workstation (scenario 1) or to a hardware decoder (e.g. VIP XD, scenario 2).  Note For connecting the Bosch IntuiKey keyboard with a BVMS workstation, use the specified Bosch cable. For connecting the Bosch IntuiKey keyboard with a VIP XD decoder, you need a cable which connects a serial COM port of the keyboard with the serial interface of the decoder.    Please make sure that the port, baud rate, data bits are set correctly. Also, check the Port from Device Manager -> Ports (COM & LPT) and see the exact port if COM1 or other. If other, please change the settings in BVMS CC accordingly. ... View more

Question   Why there is no VideoView+ License Available for activation on cameras in Remote Portal?   Answer   If, for example, you bought 1-year and 3-years VideoView+ licenses and you added them into Remote Portal, but you cannot see them in the “Add services – Activate Services” menu, please check whether you still have few days or weeks of trial validity from the free 1 month license activated on your cameras. Please note that if licenses have been added to the Remote Portal account, they will be activated automatically after the free licenses expire, if the Auto-renew option was set for them. The Remote Portal will assign the license with the shortest validity period (1 year) for the camera whose license expires first. But this also means that if you want to assign e.g. a 5 years license, you first need to remove all other licenses with shorter duration (1yr, 3yrs, demo licenses, or any license with remaining duration shorter than the 5yrs license) from the licensing pool. Then you can assign the licenses being sure that the 5yrs licenses are taken. Once all 5 years licenses are assigned to cameras, you can put the other licenses back to the pool.    Nice to know: How to: Video View License activation ... View more

Possible causes and solution(s)   Symptoms   "The connection is not secure. Secure connection failed" message occurs in Configuration Manager    Solution    If "The connection is not secure. Secure connection failed" message occurs in Configuration Manager, set the Security of Configuration Manager as Preferred and the Certificate requirement as None. This can be changed from the Preferences menu > Access submenu   However, be aware that certificates ensure secure communication between the Bosch Configuration Manager and devices or servers. They use encryption to protect data from being intercepted or tampered with during transmission. This is particularly important when dealing with sensitive information or controlling critical infrastructure.    Nice to know: How to set Configuration Manager to accept all certificates & allow all (non) encrypted connections? 'New' Trusted Certificate requirement (CFM 7.60) ... View more