About Central_Support

Note: The ASUS Inband Tool is the preferred log collection tool, all relevant logs can be gathered from there for ASUS Tech Support. (see article about How to collect logs from DIVAR IP all-in-one 7000 gen4 through ASUS Inband Tool?) LSI Storage Authority, LSA for short, can be found on the DIP74xx’s Windows desktop.    Step-by-step guide   1. Log in with the BVRAdmin account credentials by clicking the server’s tab (more than one could show, depending on how many are running in the system):   LSA RAID log gathering option;   Once logged into the LSI Storage Authority service on the server (use the LSA shortcut on the Windows Desktop for ease of connection), there are two possible options for log collection. The first is to “Download Server Report” on the upper right-hand side of the screen, this downloads an extensive log collection, which incorporates various files and logs pertaining to every aspect of the RAID hardware and configuration. If only an Event Log is required, a simpler option is available by clicking Show Events under the Actions header.  This provides an overview of the events on the RAID controller, note that the buffer for this log seems rather limited, so only recent events will show. Click the option “Download Events” to download a JSON-formatted log with a longer time frame than the web page listing.   2. Download Events    Nice to know: How to collect RAID Controller Event log, Diagnostics Logs or Server Report of DIP 6000 AIO via LSA?    For a better understanding of using DIVAR IP all-in-one 7000 4th gen (DIP-74xx) we encourage you to join our free online Trainings from Bosch Building Technologies Academy! ... View more

🕞 This procedure takes in average ~ 5 min to complete Note: If the unit is integrated into a complex recording system, log generation time may increase due to the higher volume of data processed   With the release of the DIVAR IP all-in-one 7000 gen4 (DIP-74xx), a new tool is available for health monitoring and log gathering, it essentially replaces SuperMicro’s SuperDoctor5; the ASUS Inband Tool. This tool operates as a service on the DIP and provides a webpage with hardware health monitoring options, hardware status details, and hardware information, as well as an option to export logs and run reports. There are other tools that can be used to gather logs from the DIP (LSA and BMC), but the ASUS Inband Tool is the main and most elaborate tool for this purpose. Besides this purpose, the Inband tool also provides the service to Remote System Management to remotely read out the health status of the system’s components.   Step-by-step guide   1. Open the ASUS Inband Tool from the Start Menu or through the shortcut in the Tools folder on the Desktop   2. Sign in using the credentials set. Note: Default credentials at the first login are: Account: admin Password: admin   The tool has a "Report" menu option that allows creating CSV or JSON-formatted reports on the system. The following information can be exported: System: CPU Information CPU Utilization Memory Information Memory Utilization DISK Utilization Disk Information NIC Information System Log: Audit Log Event Log System Event Log (SEL) Server Health: Fan Status (over time) Power Status (over time) Temperature Status (over time) RAID Events   3. Before exporting the reports and logs of the system, enable them by ticking the boxes next to the information of interest, select the report type (CSV format preferred for support purposes) and click on the “Generate report” button: Note: As the server health statuses are recorded over time, the gathered logging can be defined with a start and end date to narrow down the troubleshooting information. Besides the exported logs from the ASUS Inband Tool, ASUS Technical Support recommends adding the following to reports to them: Microsoft Windows System Information Export Screenshots of any error messages on-screen or symptoms on-screen Photographs of any physical issues   For a better understanding of using DIVAR IP all-in-one 7000 4th gen (DIP-74xx) we encourage you to join our free online Trainings from Bosch Building Technologies Academy!     ... View more

General Useful links Releases Remote Portal - Year 2024 Remote Portal - Version 2.135 Remote Portal - Version 2.134 Remote Portal - Version 2.133 Remote Portal - Version 2.132 Remote Portal - Version 2.131 Remote Portal - Version 2.130 Remote Portal - Version 2.129.1 Remote Portal - Version 2.129 Remote Portal - Version 2.127.2 Remote Portal - Version 2.127.1 Remote Portal - Version 2.127 Remote Portal - Version 2.126 Remote Portal - Version 2.125 Remote Portal - Version 2.124 Remote Portal - Version 2.123 Remote Portal - Version 2.122 Remote Portal - Version 2.121 Remote Portal - Older Versions (Year 2023) Remote Portal - Version 2.120 Remote Portal - Version 2.119 Remote Portal - Version 2.118 Remote Portal - Version 2.117 Remote Portal - Version 2.116 Remote Portal - Version 2.115 Remote Portal - Version 2.114 Remote Portal - Version 2.113 Remote Portal - Version 2.112 Remote Portal - Version 2.111 Remote Portal - Version 2.110 Remote Portal - Version 2.109 Remote Portal - Version 2.108 Remote Portal - Version 2.107 Remote Portal - Version 2.106 Remote Portal - Version 2.104 Remote Portal - Version 2.103 Remote Portal - Version 2.102 Remote Portal - Older Versions (Year 2022) Remote Portal - Older Versions (Year 2021) Remote Portal - Older Versions (Year 2020) Remote Portal - Older Versions (Year 2019)   General   Remote Portal is a Bosch web portal for device management, activation of services and management of software licenses, allowing end-users to easily connect to all devices registered to the platform. Based on the Bosch Security Cloud, you can configure, troubleshoot, and update supported devices using the browser-based interface or standard tools. With one click on Remote Portal, you can activate additional value-added services such as Video View+, Alarm Management, AI Alarm Verification, Camera Counter reports, and Remote System Management for DIVAR IP devices without going on-site again. Thanks to a comprehensive user management feature, rights and permissions can be tailored to the set-up of a technician organization and end-user requirements.   Useful links   Remote Portal login  Remote Portal Articles Cloud based services Articles   Releases   Remote Portal - Year 2024   Remote Portal - Version 2.135   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 19 Nov 2024                                           2.135                                         VideoView+ for DIVAR IP - New Service Launch Introduction of new VSC-Cloud-Service and Licenses to offer remote Viewing (live, replay, forensic search) for DivarIP Cameras Licenses to start an automatic trial period of 30 days, Demo and commercial 1y licenses Attention: For activation a new Video Connector component is required for the DIVAR IP. This will be available soon. Config Manager API The related default commissioning company is selected, when requesting access with technical password see Release-Plan CM, when new API supported Cloud Licensing Updated Instructions in E-Mail for adding cloud licenses SW-Licensing Improve activation-dialog with ´loading´- overlay not to allow the installer to unintentionally revoke recent activations  Remote Portal Update of Remote Portal T&Cs for new service offer ´Vendor Cloud´, notified to all users by a banner with Link in a generic way       Remote Portal - Version 2.134   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 29 Oct 2024                     2.134                     IVA-Pro Camera Licensing: Support of country specific EULAs New EULAs for 6 IVA-Pro CTNs across 11 countries Device Management Divar IP: Improved accessibility of the device page Cameras: Improved/updated health status upon opening the device page Remote Portal  Improve API-performance for SW & Apps  New RP footer with Release Notes CPP14 Cameras:  Internal Management improved Support for firmware updates on CPP14 Release Notes                         Remote Portal - Version 2.133   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 08 Oct 2024                                 2.133                                 SW-Licensing Allow the installer to unclaim non-activated entitlements e.g. for use in different accounts Allow the activation of a base-product together with a SMA Admin-Portal Allow all support-users to reset Demo-count Allow L3-Support to correct SMA-Dates not only into the future, but as well into the past BIS - Building Integration System (planned for 1.HY´25) Offer migration and update of BIS-SW (SLMS) to new Version 6.0 via Remote Portal EMS Migrate the BIS-ACE (SLMS-Licensing) to AMS (EMS-Licensing) Remote Portal Improvement on a quicker RP-Camera health status update after RP Vers. upgrades DiP System- & Device-Management: Camera-FW-Update for CPP 14.x devices is offered now for Vers. 9.10       Remote Portal - Version 2.132   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 17 Sep 2024                                                   2.132                                                 Cloud Service Licensing Move free and available cloud licenses from one Remote Portal Account to another account e.g. from Integrator Account to End-User-Account SW-Licensing: Allow SW-Licenses such as BVMS Emergency Activations to be upgraded later to a regular commercial versions.  BMVS 12.2+ uses new Thales component 10.x and therefore Emergency Activations are only valid for 1 month (BVMS-Implementation) Admin Portal: Offer new role/permission ´support_L3´ with ability to change SMA-end-date for SW-entitlements DIVAR IP Services: Commercial set of SVV-Licenses for all DIP models 1 Demo License and CTN for all DIP models for SDM and VV+ selecting a DIP-system now always shows the context menu Remote Portal:  Data Protection Upgrade -No need for User registration with Checkbox, Privacy Note Offer via Link is suffcient US-User invitation requests now US T&C´s and Privacy Notice Minor Improvements in the License creation text for e.g. AI-channels and instructions Improvements for the FW-Update status of Camera in large customer accounts Prepare RP client for Ember Version 4 Upgrade to Kybernetes 8Ks support with higher availablility       Remote Portal - Version 2.131   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 27 Aug 2024                     2.131                   Allow special provisioning of Genetec cameras Divar IP Services Improvements SVV+ license activation flow Rename System Video View+ to the new official service name Video View+ for DiVAR IP Installation of ONVIF Uplink Connector on DIP provisioning Support different uplink broker regions EU/APAC/NA VSaaS/Alarm Management: Intro of Service Perimeter Detection CTN CBS-AAV-PER1 SAP Number: F.01U.428.413 CBS-AAV-PER1-DEMO       Remote Portal - Version 2.130   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 06 Aug 2024                                               2.130                                             Remote Portal Change to new corporate address Optimized check of devices assigned to user  Single Key ID User name is now shown differently IdP login authentication improved DivarIP System Management Inventory Report offers proper pagination Alert history improved with one alert in a single row Cloud Service Licensing Alarm Management Demo Licenses are correctly assigned, expired & auto-renewed Legacy RP-Banners are switched ´Off´ Fire Remote Alert - Event file is consistently generated every day  Admin Portal: Account details are now changeable again Intrusion Improve intrusion devices table performance Configuration Manager Enable Configuration Manager to provision cameras with UserHub/IdP user       Remote Portal - Version 2.129   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 16 July 2024                                                               2.129.1                                                               SW Licensing Improve entitlement performance on editing, activations & upgrades for better SW-Vers. display in RP: Improve ´Installation-site´, ´installation-comments´ changes Offer new SLMS-entitlement-migration supporting now product combinations of 2 products such as SLMS BIS5.0 incl. ACE to RP-EMS BIS 6.0 & AMS 6.0 (Upcoming 2.Q´25 for SW-Upgrades) IPP AI-Cloud-Service Licensing New Service Product introduction of 2 new commercial Licenses: CBS-AAV-PER CBS-AAV-VGD Attention: Only 1 DEMO CTN available Cloud Service Licensing Show all DivarIP Cloud Services in System-Tab Improve activation and linking of advanced Video Services with new optional linking of regional and analytic video service Mass Activation of all single step VSaaS Alarm Management-Services:  Alarm Management, Alarm Monitoring and Alarm Transmission Improve the re-subscription of IPP-AI-service VideoView+: Video Security Client Optimize performance of large User-Groups Optimize status display to user devices Divar IP Cloud Services Offer "Configure Service" button only for active SVV+ services Show SVV+ service status  Inventory report for e.g. DIPs are now displayed properly in the different pages (pagination)  Misc VSaaS allows from now on only to add RP-Cams and no more directly connected Cameras (EOL of new DL-Cams) via MAC-Address SW-License Activation supports now special characters from the different languages The legacy Bosch-customer-Partner-Portal ´verify account´ has been removed due to EOL Mass Activation Tutorial                                                               16 July 2024                   2.129                   VV+ Service VSC Improve  Performance Service Licensing Mass Activation of all single step VSaaS Alarm Management-Services:  Alarm Management, Alarm Monitoring and Alarm Transmission Expiration Mail supports more chars Introduction of new Cloud-Service Channel Licenses e.g. for AI-Alarm-Verification-demo Improve the re-subscription of IPP-AI-service Admin-Portal:Allow a maximum of less than 10.000 cloud-licenses Cloud Services Remote Alert: Upgrade Google Firebase Push Notification API VV+Service Description                       Remote Portal - Version 2.127   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 27 Jun 2024   2.127.2   Remote Portal General Improve Performance  Optimize User Groups performance     21 Jun 2024 2.127.1 Remote Portal General Improve Performance      04 Jun 2024                                                         2.127                                                         SW Licensing Block unfinished Entitlements other than ´completed´ from activation such as ´draft´ or ´disabled´ with error message The edit button for revoked activations (commercial and demo licenses) is now disabled with a tooltip "Edit not possible due to activation status" for any updates Improvements on the editing of SW-Orders with message  "Insert a valid Software Order ID" error due to empty spaces Assurance Report is improved and not created in case of corrupted product entries such as emergencies with the following message: "Assurance report could not be generated, because System Fingerprint has no eligible activations"  The activation comment is now correctly shown in the activation details page Fire Remote Alert Events file has been improved that it´s generated in all cases automatically E-Mail notifications offer now the new Bosch Mail template Divar IP Device & System Management: Show only the Update-package "BVMS Patch" if the version matches the installed BVMS version on the DIVAR IP  Update all DiP texts to DIVAR IP  ´Remove´- button allows now to delete the Cloud-Services ´Remote System Management VideoView+ & Cloud Services Deleting a camera from Remote Portal moves assigned Cloud-Service licenses such as VV+ back to the pool When adding an ´advanced Cloud Service´ and Instance Link, the name of the instance needs to be given   CVE-2022-25927 CVE-2024-22262 CVE-2024-31573                                                       Remote Portal - Version 2.126   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 14 May 2024                         2.126                         RP Platform Ember 3.25 UI-Framework Update  Updated Icons  for Flexidome and Dinion Inteox 7100i Camera Firmware update status improved for success Divar IP Device & System Managemetn Remote Alert page improved  Improved Device-Dialog when closing DiP & attached devices popup VideoView+ New blue Info Banner is shown to new Admins and Technicians with free VV+ Trial licenses available, when no Push Configuration has been done before Renaming of ´Cloud VMS´ to ´Alarm Management´ Licensing API: Allow VSaaS to expire device licenses       Remote Portal - Version 2.125   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 23 Apr 2024                                                                                 2.125                                                                                 VideoView+ Major mobile+ Launch & Announcement New Service name ´Video View+´ VV+ Licenses available for purchase and needed for continued BVSC use One free VV+ Trial license for 30 days for every new device is added to the licensing pool. This license now needs to be activated manually and is not activated automatically anymore Installers (Admins & Technicians) with recently connected cameras are directed via blue info-banner to activate & configure advanced video cloud services (VideoView+, CloudVMS, VSaaS) especially to make use of the 30 days free trial period in combination with the Video Apps (Site Monitor & Video Security Client) Installers are guided to simply add a multitenant VSaaS Instance (in their preferred region (EU,NA,AP) to their RP-Account Intrusion Offer new Demo-product ´Central Receiver B6800´ Fire Remote Alert Events file has been improved that it´s generated in all cases automatically SW Licensing Extend search filter to include product name Offer new Demo-product ´Central Receiver B6800 an initial help card is shown as for other RP Tabs Remote Portal General Terms & Conditions offer now direct links to service descriptions User Hub & Single Key ID For Camera commissioning and legacy applications such as Config Manager CM the technical password validity has been extended from 2 to 8 hours Enterprise customers with IdP Integration (>1000 Cameras) The advanced feature ´User Group Management´ is offered only for enterprise customers Cloud Service Licensing AI Alarm Verification VMS Licenses (Visual Gun Detection & Alarm Verification / Perimeter) can be activated for PoC purposes DiP System & Device Management SDM The progress spinner has been improved on successful provisioning For deleting multiple DiPs a confirmation is now required How to configure VideoView+ service for Remote Portal features only (w/o push alarm notification service)?   How to configure the VideoView+ service incl. push alarm notification?   BT Product News VideoView - flexible Event Handling   Datasheet VideoView+   Cloud Service Descriptions: Alarm Management Remote System Management VideoView+                                               CVE-2023-6378 CVE-2024-23080 CVE-2024-30171 CVE-2024-30172 CVE-2024-30131 CVE-2024-30133 CVE-2024-23080                                                                             Remote Portal - Version 2.124   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 02 Apr 2024                                                                           2.124                                                                           Single Key ID for Remote Poral Launch of SingleKeyID Authentication for RP users for: Remote Portal Web Users VSaaS Alarm Management Fire and Intrusion Users incl. Apps VSC Remote Connect (incl Advance Video View w/o push notifcations) Support of RP techncal users (username, password) continued for VSaaS Site Monitor App Config Manager etc Support of SingleKey ID as the digital identity platform with single sign-on capabilities for an easy access with one digital identity for many Bosch applications. Avoid to maintain many different digital identities and login credentials to connect all digital Bosch applications to a seamless IoT- and Building Management-ecosystem Fire Performance improvement for RFS-App API for larger Company accounts SW-Licensing The License-Activations and -entitlement CSV -export has been improved with a Banner signaling the ongoing export activity (e.g. 5s for 200 activations) and close of Dialogue Cloud Service Licenses  All Cloud Service Licenses can can now be managed and deleted as well in list view Divar IP System & Device Management  The RSM Cloud Service Licenses can now be managed and deleted as well in list view The SDM-Activation Dialog has been updated and harmonized with the other Cloud services. It shows now only relevant DiP licenses for the specifc model Cloud Connector is now in sync with local broker e.g. when down Progress Spinner is now in sync with the successful provisioning Uplink connector accesses sucessfully the device certificate Uplink connector Status and System-health improved AWS IoT Suite provisioning has been improved, not to allow activations upfront Mobile+ Advance Video View for VSC Update "add link" success feedback message Remote Portal updated Inteox 7100i device icons User Self-Revoking and-deletion from company Updated EMEA- & North American Remote Portal Terms & Conditions   CVE-2023-46589 CVE-2024-22233 CVE-2024-22243 CVE-2023-44487 CVE-2023-4785 CVE-2023-33953 CVE-2023-32732 CVE-2023-35116 CVE-2023-44487 CVE-2023-46749 CVE-2023-46750 CVE-2023-51074 CVE-2024-21634                                                       Remote Portal - Version 2.123   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 12 Mar 2024                   2.123                   SW Monetarization Improvements (for BVMS, AMS, IVA-Pro etc.): Video Cloud Services incl. VideoView+  Many cameras can now be added to Counter Report User Groups User group can be deleted directly from device User creation from VSC endpoints is populating wrongly first name Divar IP System & Device Management Improved the RP User Interface refreshing New icon for  DIPs Re-Registering of some DiPs due to the IoT Suite Migration was improved       Remote Portal - Version 2.122   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 20 Feb 2024                             2.122                             SW Monetarization Improvements (for BVMS, AMS, IVA-Pro etc.): SW-License Export for Activations offers now the new columns "Installation comments" and "Product sub family"  Remote Portal Master Data Configure Services (Video View+) Mass VV+ permissions now with Permission Chips ´Select all´ improved after "cancel" improvement on disabled buttons Table views: Site Table: Offline filtering offers row selection Update of user group table on log in Groups: Moving device only to groups, which are existing Editing user groups improved User group creation supported for groups with same label in different company       Remote Portal - Version 2.121   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 15 Feb 2024   2.121   Support of AWS IoT Suite Banner & Announcement of IoT Suite change with termination of all existing connections for DiP AIO     30 Jan 2024       2.121       Remote Portal Master Data Improved Groups Table Sorting New Mass User Permission configuration Filter ´user-cathegory´ for Advance Video View       Remote Portal - Older Versions (Year 2023)   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) Version Remote Portal - Version 2.120   11 Jan 2024     2.120.2     Update of the Video Platform (only VR, no Remote Portal changes) Restructuring Camera Device Layer DL (for direct VPN VSaaS-Camera connections in VPN, MPLS, etc.) General Improvements     19 Dec 2023             2.120.1             Technician users can now update gateways/DiPs and cameras Improved Progress Indicator for Gateway SW updates Introduce improved management of RP permissions for VideoView+ Mass selection of multiple devices and users User Filtering by Name and Mail Preselect existing VideoView+ permissions BT Product News VideoView - flexible Event Handling         Version Remote Portal - Version 2.119   28 Nov 2023                               2.119                               IPP AI-Gateway: Allow Licensing for AI-Alarm-Verification now as well for Intergration Partner Program IPP Systems first in prototypes and PoCs SW Monetarization Improvements (for BVMS, AMS, IVA-Pro etc.): Offer one Demo-Licence for IVA-Pro e.g. one for all variants Extend (BVMS-)Activations Export now with quantities especially for large partners AMS- & BVMS 1-step Demo Update-Activation incl. newest Vers. Cloud Service Licensing Improved/Additional Cloud-Service expiry period display Support of AWS IoT Suite Banner & Announcement of upcomming IoT Suite change for DiP AIO   Connect DIP to RP via SysManager                               Version Remote Portal - Version 2.118     14 Nov 2023                         2.118                         Final Improvements for Mass Activations getting blocked, if there are any ongoing, pending or already done cloud-service activations to avoid duplicate license use Fire Improved Panel Icons for FPA 5055 RP offers now new SW-EULA-Workflow System & Device Management Performance Optimizationse & Improvements for large scale Divar IP installations with e.g. 1000 units: Status  FW-Update Connection setup and  connectivity spinner Deletion and Import of Sites Intelligent-Video-Analytics-Pro                       Version Remote Portal - Version 2.117   26 Oct 2023 2.117.3 Improvement on the User Invitation Workflow     19 Oct 2023                                           2.117.2                                           End of ´free use´ of Video View -Services for User Hub IdP customers using Remote Connect services in combination with BVSC. Please take care of purchasing & activating the Advanced Video View License Advanced Video View trial license will be deleted when deleting camera device (no reassignment of trial to other/same devices) For Mass activation of services the auto-renew (default:on) is now stored more reliably Feedback banner with ´started...´ will offer VMS-URL to start configuration New UI-Design for Wizard-Dialogs (new button-style, info- tooltip etc.) Cloud license can not be assigned twice to same camera anymore Improve SW-Licensing and IVA-Pro transactions in bulk activations Alarm Transmitter & AI-licenses will expire now after the full licensing period, together with the parent license ´Alarm-Management´ Fix typos in the service expiration email (Services & SMA´s) Offer FAP-425 detectors for threshold evaluation for the temperature, EMC and chemical values  external API (RPC,RPS) now supports SingleKeyID authentication with userhub tokens        Version Remote Portal - Version 2.116   09 Oct 2023 2.116.2 Improve Mobile+ Advanced Video View Mass-Activation with auto-renew Improve Bulk-Activation transactions between RP and system     04 Oct 2023 2.116.1.1 Improve Bulk-Activation transactions between RP and system     02 Oct 2023 2.116.1 Activation Limit of 1 IVA-Pro License per device/fingerprint now set     26 Sept 2023                                               2.116                                               Improve Bulk-Activation transactions between RP and EMS Improve Demo limit in all cases to 3 Show in SW Licensing the correct software ID and not an internal one Intrusion: Add support to authentication with userhub tokens on intrusion external api Fire panel: New FW versions are now supported Remote Portal Master Data Improve Change Company of devices and disable them for Config Manager Improvement on T&Cs link to privacy documentation RP API was hardened for non-existing users Remote Portal System & Device Management SDM Now a technician user can update gateways and cameras Offline Cameras are excluded from FW update Improve connectivity of edge device requests during restarts Avoid health alerts after RP deployment Improved health-status for disconnected cameras & DiPs     Version Remote Portal - Version 2.115   14 Sept 2023 2.115.3 Improve IVA-Pro Camera Licence Bulk-Activation of multiple products     07 Sept 2023 2.115.2 VideoView+ Allow User Hub IdP customers continue using Remote Connect services in combination with BVSC     05 Sept 2023                                           2.115.1                                           Upgrade of BVSC (new Vers.) with Live Video-Streaming & Local Replay to Alarm Management with Push Notification for Camera Triggers Automatic 30 days Trial period for  for newly connected RP cameras New BVSC option to connect to RP or VSaaS-Alarm Management RP opens Configuration of Alarm Management functions in linked Cloud VMS-Accounts (new VSaaS Vers. 2.45) identical to VSaaS Smart Notification Service for Site Monitor App Discontinuation of Remote Connect for BVSC, with remaining support of CM, RSC, RPS only by this free service starting with 1st December (end of grace period) Mass-/Bulk Activation of AVV-Licenses supported Support IVA-Pro Camera License Activation via RP-UI "Activate" button Improved performance of Status-Icon update for RP VR cameras Improve SMS delivery in Brazil Remote Portal System & Device Management SDM Connection to cpp4 Cameras is now supported Software update progress improved that it does not remain at 91/99   CVE-2022-44729 CVE-2023-4586                                         Version Remote Portal - Version 2.114   16 Aug 2023                                  2.114                                 Disable Azena App service card for Gen6 Autodome Inteox 7100i and 7100i IR Camera Master Data Devices with an ongoing company migration (´Move´) should not allow another migration When deleting a Gateway or Divar IP now their cameras are deleted as well Improved moving of cameras to a different company, avoiding "change lock state” in case of failures Partially synced DIP are now highlighted correctly in ´red´ Improved status display for the start of the SW-Update already finished GW updates, staying before in ´ongoing´ camera health Improved Sorting for ´update´ of groups and systems tables, for Services´ in groups table Connectivity for third party cameras, un-provisioned gateways and gateways without SDM   Apache Shiro: CVE-2023-34478 CVE-2023-22602   CVE-2023-34035 CVE-2023-33201                 Version Remote Portal - Version 2.113   07 Aug 2023 2.113.1 SLMS-migrated license activations are not blocked by previous Emergency Licenses anymore     02 Aug 2023                             2.113                             New Mail Notfication to admins on expiring Licenses includes now as well SW-Licencing (BVMS etc.) , so far only Cloud-Services were listed Change of monthly License expiry Mail to 2 month (before: 1 month) Allow SW-activations only when Expansions are selected, if available Block double click and/or second activation of the same Fingerprint, resulting in unintended activation failures Partial activations of entitlements for Enterprise Partners with fixed SMA-End Date for all Entitlements are supported  again (Hotfix) Make Cloud VMS-URL a precondition for the activation Fire Improvement for Fire device health status   CVE-2023-34453 CVE-2023-34454 CVE-2023-34455 CVE-2023-34462                   Version Remote Portal - Version 2.112   11 Jul 2023                   2.112                   Software Licensing Partial activations of SLMS migrated entitlements are not longer allowed due to SMA-Expiry Date restrictions Master Data Allow installer or integrator to move Camera to other RP company account  Show correct status and device counts for groups with or without devices Fire  In the Remote Maintenance service the Sensor Report now shows correctly all LSN modules temperature values and limitations   CWE-459 CVE-2023-20862 CVE-2022-3171 CVE-2022-3509 CVE-2022-3510 CVE-2023-20873       Version Remote Portal - Version 2.111   20 Jun 2023                     2.111                     New Features Preview entitlement before claiming (e.g. for SI´s) to identify & upload correct one into RP company account  License handling for technicians Open Mobile+ Cloud VMS-Cfg -Link from Remote Portal Fire API: get systems for all user companies Daily sensor report to e-mail Improvement / User Hub BVSC-access to ´Video View´ for enterprise partners with Corporate User Hub Integration   CVE-2023-2976 CVE-2020-8908  CVE-2023-20883 CVE-2019-12416 CVE-2022-3171 CVE-2022-3509 CVE-2022-3510       Version Remote Portal - Version 2.110   30 May 2023                         2.110                         Software Licensing Synchronize activation status of revoked Entitlements, where Bosch orderdesk managed manually System & Device Management​ SDM​ Improve ´Move Systems´ for DiPs etc. Improve Mail Notification format for ´Remote Alerting´ Improve Health Visualization of DiPs incl. partially synchronized ones Improve System Health-Event Stability (IoT Things-connection) Master Data Single technicians can now be added to a device w/o withdrawing access of a technician group   CWE-459 CVE-2023-20863 CVE-2023-20862 CVE-2022-3510 CVE-2022-3509 CVE-2022-3171             Version Remote Portal - Version 2.109    11 May 2023                                                                  2.109.4                                                                 New Features Improved SW licensing bulk activations by an improved Config Manager (CM) login to RP with selected commissioning company out of multiple Offer Export of all orders/entitlements and activations into CSV for enterprise customers Introduce Remote System Management RSM demo licenses for the 4 Divar IPs  Improved display of ´Remote Alert´ cards in card view Add/Invite technician for managing licenses incl. activation similar to the admin role Improved SW licensing to newly allow Base-Product-upgrades w/o any expansion Offer improved UX for VSaaS/CloudVMS/Mobile+ users with Linking their dedicated VSaaS-Cloud-System (xxx.cbs.boschsecurity.com)  with a configable URL in RP  System Management Improve User-Management for DiP commissioning with attribute/flag to restrict users that can add & provision DIP's Offer an improved Licenses Management with allowing not only admins, but now as well technician to manage licenses Fire Extension of the Fire APIto get systems of a user for all companies Offer a shared notification list per specific company or group Improvements and Maintenance Extension of valid phone numbers to the new country Romania  Black cards in card view appear now correctly Improvements on legacy RP-database tables      Version Remote Portal - Version 2.108   18 Apr 2023                             2.108                             New Features​ BT UserHub SSO for DM New service card “Video View” prepared and added to RP​ Detailed list view, connection history and customers​ System Management​ User tile now shows first name and last name for Federate users​ Improvements and Maintenance​ Improved Contact Hyperlink Privacy settings now open the modal​ dialog Icons reflect now the number of devices to be updated​ UserHub password reset keeps session with sessionID​ System & Device Management​ SDM Misc. Improvements for RSM  support   CVE-2022-1471                             Version Remote Portal - Version 2.107   21 Mar 2023                             2.107                             Licensing Allow CM to activate certain IVA-Pro licenses Allow only the activation of License limits of e.g. 1 BVMS-Base UserHub Integration Company Login: Finalize on enterprise customer integration Bosch SingleKey Sign-Up link offered RP Terms & Conditions updated to new BT-User Hub T&C´s  Fire API (for App Use)I: Extend get groups & Systems for a company with recursive output Add mutable content property on push-notification endpoint    Fire Fire & Warning Statistics - Filtering by Alert types        Version Remote Portal - Version 2.106   28.02.2023                 2.106                 New Features​ Remote System Management UI improvements for easy activation Inventory Management ​ Inventory reports for multiple DIPs/sites Customer Project​s Publish Site Name in IoT Things and inventory report UserHub Integration Feature stabilization   CVE-2023-22602 CWE-436               Version Remote Portal - Version 2.104       20 Jan 2023   2.104.1   Hotfix Licensing AI-License provided for VSaaS 3rd Party Cameras (RP virtual device)     18 Jan 2023                                                 2.104.0                                                 New Features​ New Service “Remote System Management” finalized​ Introduce and accept RSM terms and conditions​ Added RSM card to service section​ Automatically add a trial license for a newly provisioned DIP​ Inventory Management ​ Include DIP data into inventory report​ Improvements on mass update for Iot Gateways and camera devices​ Customer Project​ (SDM) Offer SW download to Divar IP from private S3 buckets. VSaaS​ AI Alarm Verification License in the "Services" tab Fire​-Services Improve Heath status for fire​ devices Improve UI for modules in the Remote maintenance service​  ​  SW Licensing​ Improve Upgrades of BVMS 11.0 to 11.1 by SMA extension​​s Miscellaneous​ Continuous UI improvements and bug fixing clean-up outdated camera counter-report data Release Notes - Remote System Management (Remote Portal Cloud Service) FAQ - Remote System Management service offering Capabilities and limitations of DIVAR IP AIO & Remote System Management – Blueprints Connect DIP 4000/6000/7000 AIO to Remote Portal via System Manager & activate trial license Add a subscriber for Remote Alert of DIP 4000, 6000 or 7000 AIO connected to Remote Portal Disconnect DIVAR IP from Remote Portal via System Manager         Version Remote Portal - Version 2.103     18 Jan 2023                                                   2.103                                                   New Features​ UI refinement (Naming, Tooltips, Popup, Overview icons)​ Remote System Management License​ Restricted selection of a service to the right DIP family​ Remote Alerting improvements​ UI-Improvement on ´Operations mode´ of DIP Customer Project (SDM) Users Information is updated if the information on the Identity Provider changes.​ Encryption of connection data in Ditto database​ API access for enterprise partners​ Activated Search API on Ditto​ VSaaS​ AI Alarm Verification in "Services" tab​ Fire​ Fix Heath status for fire​ Fix UI for modules in the Remote Maitenance service​​ SW Licensing​ Fix Upgrade from BVMS 11.0 to 11.1 failed after SMA extension​ Others​ Fix Outdated camera counter report       Version Remote Portal - Version 2.102     19 Jan 2023 2.102.1 General Improvement       Remote Portal - Older Versions (Year 2022)   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 06 Dec 2022   2.102.0 Introduction of System and Device Management Licenses Create first visiting users Redirect login to LDP Mass activation of services (final) Add company information in push notification     21 Nov 2022   2.101.1 Security Update     15 Nov 2022   2.101 Integration of LRA to sign device certificate for specific device SSO solution for special customer Ditto 3.0 upgrade (in progress) Bug fixes and UI improvements New company creation (ongoing) Mass activation of services (ongoing) Update VSaaS Terms and conditions Fire: Health Status for fire devices Fire: Battery Health Status Fix SW licensing upgrade corner cases     25 Oct 2022   2.100.2 Fix updates icons row view Fix get Counters Revert Changes for duplicate entry issue in device status     10 Oct 2022   2.100.1 Fix Fire&Warning statistics table Fix OWASP Critical findings Config Manager fix     10 Oct 2022   2.100.0 Device Certificates for Divar IP for secure connection Improved Alerting Emails Aggregate camera alerts into Gateway alert email VSaaS → Mass activation of services (continue) Bug fixing     10 Oct 2022   2.99.2 Fix OWASP Critical findings     04 Oct 2022   2.99.1.2       13 Sep 2022   2.99.1 Fix Software Licenses demo fail to be downloaded on the detail page Add New IVA product family rules Fix OWASP Critical findings     23 Aug 2022   2.99 Cloud Bulk update for multiple DIPs/PXI cores Improved alert emails for Systems and Gateways Log File upload server Inventory Report User Hub → New company creation Mass activation of services (continue) Show fire & warning statistics - details table Health status for fire devices Bug fixing Cleanup procedure for database tables     09 Aug 2022   2.98 New warning banner before downtime Account verification limited to DACH countries Global status in "Get Companies" endpoint     12 Jul 2022   2.97 Bug fixes     27 Jun 2022   2.96 Bug fixes     09 Jun 2022   2.95 Preview of PXI-core page with certificate-based device authentication  UI improvements Bug fixes     07 Jun 2022   2.94 Hotfix for change region functionality     06 Jun 2022   2.93 New product family AMS ("Access Management System") Improvement to the license expiration warning email OAuth authentication in external endpoints General bug fixing     31 May 2022   2.92 Security Updates     08 Jun 2022 2.91 Get push notifications by system     06 Jun 2022 2.90.4 Bug fixes     03 Jun 2022 2.90.3 Bug fixes     30 May 2022   2.90.2 Test improvement     17 May 2022   2.90.1 Hotfix     05 May 2022   2.90 License Expiration Email enhancement Security updates Bug fixes Assurance report includes revoked licenses     14 Apr 2022   2.89.3 Rate limiting on email sending and sign-up Initial config for VSAAS Security updates Intrusion: Connect to a panel without a logged in user Increase the limit of SMS’s to 200 per account Enable new product family for "AI Detector“ Block certain country access Service Licensing expiration email     08 Apr 2022 2.89.2 Fire API for push notifications enhancement Block access of certain countries     24 Mar 2022 2.89.1 Push Notifications adjustements Allow activation of services Update third party video device     04 Mar 2022   2.89 Fix intrusion service outage Fire API for push notifications SMS notification bug fix Software Licensing Software Upgrade behavior change Software Licenses bulk activation Active notifications by the PXI Core Bug fixes and stability improvement     21.02.2022 2.88.1 Hotfix for SW licensing upgrade      10.02.2022 2.88.1 Bug fixes     20.1.2022 (Installer) 21.1.2022 (VR) 2.88.0 FIRE Push Notification: Add EventId to the notification payload Add "RP Company Name" to Find User and Find Panel APIs Update on Cloud Storage service licensing Software Licensing Improvement       Remote Portal - Older Versions (Year 2021)   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 13.12.2021 2.87.0 Log4J2 fix     09.12.2021 2.87.0 Bug fixes     18.11.2021 2.86.0 Bug fixes     28.10.2021 2.85.0 Central Station Receiver SW licensing support Prevent removal of devices migrated to Service Portal Restrictions to camera firmware upgrade Bug fixes     07.10.2021 2.84.0 Fire: Adjustments to the push notifications Intrusion: Flag devices as migrated to the Service Portal Bug fixes     16.09.2021 2.83.0 Fire: Reset the Remote Maintenance data SW Licensing: Change license model for SLMS migration Bug fixes     05.08.2021 2.81.0 Send email after password change Bug fixes     24.06.2021 2.79.0 Bug fixes Fire API for user validation     08.06.2021 2.78.2 Bug fixes: Auto-Renewal     07.06.2021 2.78.1 SMA Report New ITS license Bug fixes     13.05.2021 2.77.0 SW Licensing: UI Adjustments Fire: Condition Monitoring Monitoring: new service „Alarm Transmitter“     22.04.2021 2.76.0 Stability improvements, bug fixes, new features and integrations      01.04.2021 2.75.0 Service Card "Alarm Notification" SW licensing: Link to legacy system Stability improvements, bug fixes     11.03.2021 2.74.0 FIR Notification App In-Store-Analytics and ITS service for IVA BVMS Light Upgrade DivarIP products activation Expansion products activation Stability improvements, bug fixes     18.02.2021 2.73.0 Stability improvements, bug fixes     29.01.2021 2.72.0 SW Licensing activation flow change Alarm monitoring service overview Stability improvements, bug fixes     08.01.2021 2.71.0 New intrusion controller Stability improvements Bug Fixes       Remote Portal - Older Versions (Year 2020)   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 26.11.2020 2.70.0 Stability improvements Bug Fixes     12.11.2020 2.69.1 Hotfix     05.11.2020 2.69 Stability improvements Bug Fixes     22.10.2020 2.68.0 Data Privacy Changes for specific Countries Stability improvements     16.10.2020 2.68.0 Data Privacy Changes for specific Countries     25.09.2020 2.67.0 Stability Improvements     03.09.2020 2.66.0 Renaming of licenses     19.08.2020 2.65.0 Stability Improvements     24.07.2020 2.64.0 Introduction of Alarm Management license     10.07.2020 2.63.2 Bug fixes     06.07.2020 2.63.1 Bug fixes     03.07.2020 2.63.0 Licensing improvements     12.06.2020 2.62.0 Bug fixes     22.05.2020 2.61.0 Camera Reports every 15 Minutes Infrastructure Updates Bug Fixes     30.4.2020 2.60.0 Default Company Option Bug fixes     9.4.2020 2.59.0 Bug fixes     19.03.2020 2.58.0 Bug fixes     28.02.2020 2.57.0 Show link to App shop for Android Camera Push API for Fire Bug fixes     07.02.2020 2.56.0 Bug fixes     24.01.2020 2.55.0 Batch firmware update Bug fixes       Remote Portal - Older Versions (Year 2019)   Date of deployment RP version Feature-Set with Domain, Component Initiative and RP-instance Online Help Remote Portal Vulnerability  Improvements (CVE, OWASP, CWE) 06.12.2019 2.54.0 Introduction of AP Region Bug fixes     15.11.2019 2.53.0 Bug fixes     25.10.2019 2.52.0 Portal - Move multiple groups/systems Fire - Bug fixes     08.10.2019 2.51.0 Admin Portal - User management Improvement of VR/Camera connectivity     22.08.2019 2.50.0 Fire - Add filter rule for alerts Remote Alert - Send a one-time info email to the subscriber     01.08.2019 2.49.1 General Improvements     11.07.2019 2.48.2 General Improvements     21.06.2019 2.47 Fire - Change SMS content Updated 'Imprint'     28.05.2019 2.45 New server infrastructure     08.05.2019 2.45 General Improvements     27.03.2019 2.43 Fix for "fire alert history" bug     19.03.2019 2.42 new demo service for monitoring     13.02.2019 2.41 General Improvements       ... 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By default the maximum number of shown results in the forensic search execution is 1000 and after 200 found results a warning message is shown. This article describes how to change those values.   Step-by-step guide   Changing the maximum number of shown results   Make sure that you change the settings on the server and on the client side in the same manner. Create a Windows environment variable 'MaxNumberOfEvents' with the newly chosen value.  Make sure to restart the 'Genetec Server' to populate the respective changes.   Changing the value when the warning message is shown   Make sure that you change the settings on the client side. Create a Windows environment variable 'MaxNumberOfEventsWarningThreshold' with the newly chosen value.  Make sure to restart 'Security Desk' to make use of the new values. ... View more

Question   After configuring multiple Inputs in Alarm Management:   Alarms are received with physical code 751 for every input: Is it possible for the physical code to be either changeable or a different code be sent for each type of alarm (e.g. Magnetic Door contact should have a different code than Door left open)?   Answer   The Virtual Assistant event is mapped to code 751 in the alarm transmitter. It is not possible to differentiate in the alarm transmitter the different scenarios on which an event code should be customized. The event properties sent from the Alarm Management application to the transmitter contains only if it's a VIRTUAL ASSISTANT or LIVE INTERVENTION etc. ... View more