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Question   Why there is no VideoView+ License Available for activation on cameras in Remote Portal?   Answer   If, for example, you bought 1-year and 3-years VideoView+ licenses and you added them into Remote Portal, but you cannot see them in the “Add services – Activate Services” menu, please check whether you still have few days or weeks of trial validity from the free 1 month license activated on your cameras. Please note that if licenses have been added to the Remote Portal account, they will be activated automatically after the free licenses expire, if the Auto-renew option was set for them. The Remote Portal will assign the license with the shortest validity period (1 year) for the camera whose license expires first. But this also means that if you want to assign e.g. a 5 years license, you first need to remove all other licenses with shorter duration (1yr, 3yrs, demo licenses, or any license with remaining duration shorter than the 5yrs license) from the licensing pool. Then you can assign the licenses being sure that the 5yrs licenses are taken. Once all 5 years licenses are assigned to cameras, you can put the other licenses back to the pool.    Nice to know: How to: Video View License activation ... View more

Possible causes and solution(s)   Symptoms   "The connection is not secure. Secure connection failed" message occurs in Configuration Manager    Solution    If "The connection is not secure. Secure connection failed" message occurs in Configuration Manager, set the Security of Configuration Manager as Preferred and the Certificate requirement as None. This can be changed from the Preferences menu > Access submenu   However, be aware that certificates ensure secure communication between the Bosch Configuration Manager and devices or servers. They use encryption to protect data from being intercepted or tampered with during transmission. This is particularly important when dealing with sensitive information or controlling critical infrastructure.    Nice to know: How to set Configuration Manager to accept all certificates & allow all (non) encrypted connections? 'New' Trusted Certificate requirement (CFM 7.60) ... View more

Certificates play a crucial role in enhancing the security, authenticity, and integrity of the operations performed by Bosch Configuration Manager, making them a necessary component in modern networked environments.  Be aware that certificates ensure secure communication between the Bosch Configuration Manager and devices or servers. They use encryption to protect data from being intercepted or tampered with during transmission. This is particularly important when dealing with sensitive information or controlling critical infrastructure.   Step-by-step guide   If you want to set Configuration Manager to accept all certificates & allow all (non) encrypted connections, go to: Preferences > Security section > set "Optional" and certificate requirement as "None"   💡 Below, you will find more details regarding the Preferences tab > Security group and Certificate required level Security group Encrypt communication (defines the TLS connection preferences) To define the TLS connection preferences, select the required levels. – Optional Encrypted connections (HTTPS) and non-encrypted connections (HTTP, RCP+) are allowed. No certificate validation is performed. The certificate requirement level is not relevant. The default protocol HTTP is used when adding devices to the system. The VSDK security properties are set as follows: Allow unencrypted connections, Allow unencrypted media exports, and Allow no forward secrecy. – Preferred Encrypted connections (HTTPS) and non-encrypted connections (HTTP, RCP+) are allowed. The certificate validation is performed. The certificate requirement level is relevant. If validation failed a warning is displayed but a connection still possible. The default protocol HTTPS is used when adding devices to the system. The VSDK security properties are set as follows: Allow unencrypted connections, Allow unencrypted media exports, and Allow no forward secrecy. – Required A communication with devices is only possible using HTTPS. The certificate validation is performed. The certificate requirement level is relevant. If validation failed an error message is displayed and no connection is established. The default protocol HTTPS is used when adding devices to the system. There are no changes in the VSDK program. Certificate required level To validate certificates, select the required levels. – None: All certificates are accepted. No validation is performed. – Valid: Only an end certificate validation is performed. The certificate must be valid (standard validation procedure, time signature). – Trusted: The entire chain validation is performed, The root CA certificate is used to sign the certificate and must be trusted on machines where the validation is performed. – Issued by the CA: The entire chain validation is performed, The root CA certificate is used to sign the certificate and the MicroCA program must be configured in Configuration Manager program.   ... View more

 Info For the current article, the following devices/firmware/software versions were used: TYNION IP 2000 PIR (CPP4) camera firmware v7.10.0096 MIC IP fusion 9000i (CPP7.3) camera firmware v7.90.0045 Video Security Client/ App v3.7.0   Question   Is it possible to transmit audio to device’s location through Video Security Client (App)?   Answer   Yes! There is a help banner in the app explaining about this function and how you can use it. For the camera part, users would need to check the respective HW and FW manuals. Depending on the camera model, the speakers may be included in the housing or could be connected through wires.   Before using this option, please make sure that you have configured the camera in a proper way.   First, you have to enable the Audio (set it to "On")   Adjust level   Adjust the audio level with the slider(s).  Move the slider of Input volume/ Microphone volume and Line Out/ Loudspeaker to the volume value you want. This action is required for the sound to be transmitted from the device where the microphone is placed to the camera's speaker.  Note Depending on the camera model and the way it has the speaker (integrated or separately attached), you can find in the camera's webpage a different naming of the speaker and the microphone volume option. Such as: Line Out or Loudspeaker for speaker Input volume or Microphone volume for microphone   Recording format   Select a format for audio recording. The default value is AAC 48 kbps. You can select AAC 80 kbps, G.711 or L16 depending on the required audio quality or sampling rate. AAC audio technology is licensed by Fraunhofer IIS. (http://www.iis.fraunhofer.de/amm/) Note: Currently, the Audio-Playback is not available in Video Security Client/ App according to the Release Letter v3.7.0.   Hit the "Set" button to save the changes.   Once this configuration is done, you can add the camera into Video Security Client/ App and start transmitting audio to device’s location. ... View more

Possible causes and solution(s)   Symptoms   The error message "Couldn't find a compatible Webview2 Runtime installation to host WebViews" might occur after installing the AI Alarm Verification Plug-in on a Milestone Husky system and attempting to log into Remote Portal in the Plug-in. The Milestone XProtect server or one of its components attempted to load a part of its interface or functionality that relies on the WebView2 runtime. However, the WebView2 runtime was either not installed or not properly configured, leading to the file not being found and the application failing to load the necessary components.   Solution    Note       WebView2 must be installed on the host machine.   Please note that Milestone Husky systems may not include WebView2 by default. We recommend referring to Microsoft for downloading the latest WebView2 package.    Nice to know: User Manual: Bosch AI Alarm Verification Plug-in for Milestone XProtect ... View more