About Central_Support

Question   What does Transcoding refer to & why there is black image in BVMS Operator Client (Transcoder not available)?   Answer   Transcoding is the feature to display the streaming of live video as smooth as possible based on available network bandwidth.   ⯈ The “Transcoding” page allows you to choose the preferred transcoder, if available   ⯈ HW-Transcoders (live + replay): Device is part of DIVAR IP Hardware (only working when the VRM is on the same HW) Videojet XF (extra device) assigned to the VRM ⯈ SW-Transcoder (live only): Mobile Video Service (MVS) one separate HW is configured to the BVMS Management Server MVS is part of DIVAR IP 3000/7000 ⯈ Note: Transcoders do not support intelligent tracking, ROI, IVA overlays, and additional data. Detailed explanation about the difference between Software transcoding and Hardware transcoding can be found here.  ⚠️ Black image in the Image Panes from BVMS Operator Client installed on a DIVAR IP:   This happens when the stream is set to Transcoding and the black image occurs due to the VRM which is installed on the other machine, and it is not installed on the DIVAR. How to get it working? Install the VRM on the DIP unit, change the IP of the VRM in the Configuration Client. The old VRM should be removed. ⚠️  If this will not solve the issue: go in Services and check if the Bosch USB Transcoding service is enabled. If not, right click on it and click Start. ... View more

Question   What does mean the arrows in circle at the central logical tree in the BVMS Operator Client list?   Answer   The Central Server has a newer configuration and the Operator Client does not have the latest activation pushed from Configuration Client. This state only displays after a reestablished connection to the Management Server. All affected functions are back, but the configuration of the Operator Client is outdated due to a newer configuration available in the system. Log on again to update the configuration Therefore, please make sure that you have saved and activated the configuration by clicking on these buttons from Configuration Client:  And refresh/ reopen Operator Client again.   This information is also found in the Operation Manual (page 24) ... View more

Question   Why 'is not possible to upgrade the software of this system Info file to a newer version' in BVMS?   Answer   The validity of the SMA date should cover the BVMS version release date you wish to upgrade to. Otherwise, the upgrade will not work and you will get the message "It is not possible to upgrade the software of this System Info file to a newer version". In case the software assurance has expired, order an SMA expansion for your system. You can check the software assurance status of your BVMS in your Remote Portal Account (Software Licensing > 3 dots button > Assurance Report) → How to check the Software Maintenance Agreement (SMA) status of BVMS 11.x via Remote Portal?   Also, please note that this message could occur in case you are trying to upgrade your BVMS and it is on the latest available version released.   ... View more

Question   What is important to know about CPP6, 7 & 7.3 cameras that have delay or no live image in Cloud VMS?   Answer   As you probably know, the recommended firmware for Cloud VMS is listed in the release notes for each version of Cloud VMS. If the CPP6, 7 and 7.3 cameras no longer have a live image or there is a delay in the image, and the Internet connection has been tested and is within normal parameters, it would be good to check if the cameras have the latest current firmware version 7.86.0020 The upgrade to this firmware can only be done from Remote Portal for cameras added in Remote Portal and Cloud VMS for cameras added directly in Cloud VMS.   This firmware version solves a 100% CPU load issue for CPP6, 7, 7.3 from firmware 7.82 to 7.86.19:    Nice to know: How to perform the Firmware upgrade for multiple cameras in Remote Portal? Troubleshooting Camera Connectivity & Bosch Remote Portal How to find what was changed in the new Cloud VMS version? ... View more

Question   How can I reset the result of People counting via SDK (RCP command)?   Answer   You can use the following reset counter command: http://<IP_address>/rcp.xml?command=0x0b4a&type=P_OCTET&direction=WRITE&num=1 ... View more