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Question   Is audio from FLEXIDOME Multi 7000i present only on channel 1 in Internet Explorer 11 (CBS event monitor)?   Answer   Yes, using the Internet Explorer 11, there is video from all 4 channels in configurator and event monitor, but audio from the camera is present only on channel 1. Since Internet Explorer 11 is EoL, this behavior will not be changed/ improved. ... View more

Possible causes and solution(s)   Symptoms   Washer trigger is not working for MIC-7522-Z30W (MIC IP starlight 7100i) MIC-7522-Z30W camera is connected with MIC-ALM-WAS-24 interface module using RS485 communication. When trying to trigger the washer unit from the camera, it is not responding.   Solution First step in the camera config is to check if you have selected the right Application Variant:   Make sure that the red button test is successful:   Please note that the relay output of the IO Alarm card is a dry contact relay (with 24VAC/VDC, 5 A). In order to control another circuit that has a 230V you can't do that directly because its higher than it was design for. In order to safety control a 230V, you could use a 24V on that output and control an additional/external relay: powering its coil this relay could switch the 230 circuit of the washer. See attached schematic:   After taking into consideration the above, the washer pump should work as expected when you manually trigger the relay.   After checking the Application Variant and after consulting the Installation Manual of MIC-ALM-WAS-24 (MIC Alarm‑Washer Box), make sure that: The RS-485 connection has good contacts and the right polarity. If that is the case, make sure you reboot the camera after making the proper connection. Yellow LED Blinking RS-485 communications active   The "predefined position" for the wash/wipe function is preset 62, as mentioned in the following manual. You must define the preset 62 (preferably where the washer nozzle is located and can direct washer fluid towards the camera window) before using the wiper/washer function. Then activate the wiper function.    Nice to know: How to connect an analog control system directly to MIC IP serial port? ... View more

In the winter period, if there is no PAN functionality in the camera and despite this, the TILT still works, this could be caused by the snow or ice that might be stuck between the static part of the camera and the moving camera head.   Step-by-step guide   To avoid this, try to increase the preset tour or create an Auto-pan tour to have continuous movement or periodically move (once an hour). The presets will be called via HTTP command, so you have to program an inactivity period to start the last AUX command after a couple of seconds. This can prevent the camera from freezing again. A silicone spray applied between the static parts and the camera was NEVER tested and it is not recommended by Bosch    Nice to know: Can Bosch PTZ camera move to a specific pre-position during inactivity? Which is the RCP CGI command for calling desired pre-positions (PTZ) of Bosch IP cameras? ... View more

Please install the Praesideo v4.43 software on the PC: https://resources-boschsecurity-cdn.azureedge.net/public/software/Praesideo_software_V_Software_Praesideo_software_V4.43_enUS_27021621767106955.zip Unzip the file directly on the computer (right click on the file > Extract all > select “Desktop” as destination).   Step-by-step guide   1. Open the file and install the “setup” - see screenshot at bottom:   2. Once the program is installed from the “Mandatory” section, download the 3 packages one by one: “Praesideo core 4.43”, “SVG viewer 3.0” and “Microsoft.NET Framework 4.5”   3. From the “Downloads” tab, right side at the top of the screen select “Keep”, press “Open file” and install the 3 packages.   4. On the main Windows screen, search for the “FT Application” application.   5. From the application: select “File Transfer”. In the “Network Controller” tab, click on the praesideo.cfg which is the configuration of the device and on the arrow mark with the number 11 on the screenshot to transfer the configuration to your PC.   To transfer the configuration to the new controller you follow the same steps but transfer the configuration from the PC to the “Network controller”. Please note that PC and controller must be in the same IP range. To check the IP address of the controller using the button in front of the unit, follow the diagram at the bottom: ... View more

Question   Let’s suppose that in your project you have a long Ethernet cable lengths and small wire diameters. In this case, it might happen that there is too high-power loss in the cables and that the cameras might receive too less power. The question here would be: when does the camera exactly starts logging power supply errors or fails completely and shuts down? What is the voltage tolerance of AUTODOME IP starlight 7000i?   Answer     According to the AUTODOME IP starlight 7000i datasheet: The camera can be powered by one of the devices in the list that follows: a 30 W (IEEE 802.3at) midspan a 30 W network switch a 60 W midspan In a PoE configuration, a single (Cat5e/Cat6e) cable connection provides power while simultaneously supporting data and video transmission. For maximum reliability, the camera can operate in a redundant configuration, with both a 24 VAC power source and a midspan or a switch connected simultaneously. If either power source fails, the camera switches automatically to the other power source. The camera can also accept a standard 24 VAC power source if a PoE network interface will not be used. For pendant models used in outdoor applications that require heaters, a 60 W Bosch midspan or a 60 W switch is required to power both the camera and its internal heaters. For in-ceiling or indoor pendant applications that do not require heater power, a standard 30 W (IEEE 802.3at) midspan or a 30 W switch can be used to power the camera.   A POE+ supply is only ok if no heater is used. If the heater has to be used, then High POE needs to be used. POE+ and High POE provide by definition a voltage between 42,5 and 57 VDC, the Bosch POE midspans provide typically between 54 to 57 VDC. https://resources-boschsecurity-cdn.azureedge.net/public/documents/NPD_6001B_midspan_Data_sheet_deDE_38559720459.pdf   POE's standard has a known limit of 100 m (330ft). Bosch does not promise or test beyond the 100 m IEEE Ethernet standards. https://study-ccna.com/ieee-ethernet-standards/#:~:text=Ethernet%20is%20defined%20in%20a,up%20to%20100%20meters%20long. You will also see in Installation Manual that the spec is also listed (Page 56 - Section 14.1).   As seen on the Datasheet   The Status codes detailed in the Operation Manual (page 72) will be displayed in these situations.    Nice to know: What is the recommended AC cable for NPD-9501-E Midspan 95W 1 port outdoor? ... View more